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Patient advice and liaison services (PALS) New Qeii Hospital

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About PALS

The Patient Advice and Liaison Service, known as PALS, has been introduced to ensure that the NHS listens to patients, their relatives, carers and friends, and answers their questions and resolves their concerns as quickly as possible.

PALS also helps the NHS to improve services by listening to what matters to patients and their loved ones and making changes, when appropriate.

Information

If you need advice or have any concerns about your care or that of a relative please contact our PALS team which is based at the Lister hospital in Stevenage. There is a team of meet and greet volunteers at the New QEII Hospital whose role is to make sure that patients needing help finding or getting to their appointment are supported.

Trust

East and North Hertfordshire NHS Trust

This information was supplied by NHS website on 14 January 2025.