Patient advice and liaison services (PALS) Northern General Hospital
Contact us
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Address
Northern General Hospital
Herries Road
Sheffield
South Yorkshire
S5 7AU -
About PALS
The Patient Advice and Liaison Service, known as PALS, has been introduced to ensure that the NHS listens to patients, their relatives, carers and friends, and answers their questions and resolves their concerns as quickly as possible.
PALS also helps the NHS to improve services by listening to what matters to patients and their loved ones and making changes, when appropriate.
Information
Patient Advice and Liaison Service (PALS) provides a point of contact for patients who have a concern but either don’t know which member of staff or department to raise it with or feel that they need to speak to someone outside of the department or ward to which their concern relates.
PALS are knowledgeable and experienced in handling patients’ concerns and have overall responsibility for ensuring responses to complainants are co-ordinated effectively and efficiently.
The main responsibility of PALS is to provide a high quality initial response to complainants and to liaise with Directorates and Departments for the investigation and resolution of concerns.
Where possible PALS will deal with questions complaints and straight forward low risk concerns there and then in order to provide a speedy service to callers.
PALS can be contacted by phone Monday to Friday 9.30am till 4pm excluding Bank Holidays.
Telephone on 0114 271 2400
You can also email the team and they will aim to get back to you within 3 working days.
Email on sth.pals@nhs.net
You can book an appointment and meet with a member of the PALS team In person in the Patient Partnership Department on B Floor Royal Hallamshire Hospital or at Huntsman main entrance on C Floor at the Northern General Hospital. Please ring or email the PALS team to arrange this.’
Trust
Sheffield Teaching Hospitals NHS Foundation Trust
This information was supplied by NHS website on 9 December 2024.