Patient advice and liaison services (PALS) Orsett Hospital
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About PALS
The Patient Advice and Liaison Service, known as PALS, has been introduced to ensure that the NHS listens to patients, their relatives, carers and friends, and answers their questions and resolves their concerns as quickly as possible.
PALS also helps the NHS to improve services by listening to what matters to patients and their loved ones and making changes, when appropriate.
Information
If you or someone on your behalf has questions or is unhappy with the care you receive we actively promote that in the first instance you talk directly to the staff involved in your treatment and care. Very often problems can be resolved straight away. If you do not feel able to raise your concerns directly with the staff within the ward or department where you are receiving treatment or you do not know who to speak to you can contact the PALS Service. The PALS Service is a non-clinical point of contact within the hospital for anyone requiring advice or assistance in relation to services provided by our Trust. It is there to provide information in response to queries and ensure concerns and problems are resolved as quickly as possible by the relevant department or service within the hospital.
If possible PALS will provide on the spot advice or information or signpost you to help resolve the issues. If your concerns cannot be addressed directly by the PALS staff they will coordinate sending your concerns to the most appropriate department/manager. It is the responsibility of the department/manager to respond directly to you and ensure your questions or concerns are fully addressed.
Trust
Mid and South Essex NHS Foundation Trust
This information was supplied by NHS website on 20 September 2024.