Carer benefits and legal services Parliamentary and Health Service Ombudsman
Contact us
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Address
PHSO
Citygate
Mosley Street
Manchester
Greater Manchester
M2 3HQ
About
Our role is to consider complaints that government departments, a range of other public bodies in the UK, and the NHS in England, have not acted properly or fairly or have provided a poor service.
We work to put things right where we can and to share lessons learned to improve public services.
We are a free service open to everyone.
Opening times
The helpline is open: Monday - Thursday from 8.30am - 5.00pm, and Friday from 8.30am - 12noon (excluding public holidays). Calls are charged at local or national rates.
Access
We can tailor our service to your needs. If you prefer to speak to us in a language other than English, we can get an interpreter on the telephone almost instantly. We also provide advice and information in a range of formats, including large print or audio, and in any language.
Catchment area
This is a national helpline
Target group
Open to all
Further information
Referral method
Self referral. The Ombudsman will normally only take on a complaint after you have first tried to resolve the complaint with the organisation involved and have received a response from them. Please see our website for more details.
This information was supplied by Serco Global Services on 1 April 2025.