Carer benefits and legal services Pensions Ombudsman
Contact us
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Address
The Office of the Pensions Ombudsman
11 Belgrave Road
London
Greater London
SW1V 1RB
About
Our role is to investigate and decide pension complaints between members of pension schemes (including personal pensions) or their beneficiaries, employers, trustees, managers and scheme administrators. We are not a regulator ("watchdog") or a consumer champion or a trade body. We settle pension complaints, without taking sides. So when we look at a complaint, we deal with all sides fairly. We are completely independent and impartial.
Opening times
9am - 5pm
Access
We have disabled access and disabled toilets, but we do not usually invite the public to visit in person.
Referral method
An applicant must first formally complain to the party against which they have the complaint. The Pensions Ombudsman would also normally expect an applicant to have asked the Pensions Advisory Service (TPAS) to resolve the complaint before coming to his office. TPAS may refer if necessary.
This information was supplied by Serco Global Services on 1 April 2025.