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Patient advice and liaison services (PALS) Peterborough City Hospital

Contact us

About PALS

The Patient Advice and Liaison Service, known as PALS, has been introduced to ensure that the NHS listens to patients, their relatives, carers and friends, and answers their questions and resolves their concerns as quickly as possible.

PALS also helps the NHS to improve services by listening to what matters to patients and their loved ones and making changes, when appropriate.

Information

The PALS team are there to:

- help and support patients and their relatives or carers

- help to explain the formal complaint procedure

- use collective experience of patients concern and feedback to help influence change

PALS provide a service for patients carers relatives and friends and can be contacted in the following ways:

PALS helpline on 01733 673405. 9:30am - 4:30pm Monday - Friday. (Messages can be left out of hours)

In person the PALS team are happy to arrange an appointment.

In writing to the following address:

PALS

Peterborough City Hospital

Edith Cavell Campus

Bretton Gate

Peterborough

PE3 9GZ

Email: nwangliaft.pals@nhs.net

Trust

North West Anglia NHS Foundation Trust

This information was supplied by NHS website on 18 October 2024.