Patient advice and liaison services (PALS) Queen Elizabeth Hospital
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About PALS
The Patient Advice and Liaison Service, known as PALS, has been introduced to ensure that the NHS listens to patients, their relatives, carers and friends, and answers their questions and resolves their concerns as quickly as possible.
PALS also helps the NHS to improve services by listening to what matters to patients and their loved ones and making changes, when appropriate.
Information
The Patient Advice and Liaison Service (PALS) provide patients their families and carers with information advice and support about NHS services.
Sometimes people do not know where to turn to get help. PALS can be the first port of call.
The PALS team aims to:
Sort out problems quickly on your behalf
Listen to your concerns suggestions and queries
Provide a voice to give real weight to your experience
Supply information on NHS services
We have a dedicated PALS office at Queen Elizabeth Woolwich. Alternatively arrangements can be made for a member of the PALS team to visit the patient on the ward. These visits can be arranged through the Ward Manager or a member of staff.
How to make a complaint
If we cannot resolve your concern to your satisfaction we will advise you how to take the matter forward using the formal complaints procedure.
Trust
Lewisham and Greenwich NHS Trust
This information was supplied by NHS website on 18 October 2024.