Patient advice and liaison services (PALS) Rotherham Hospital
Contact us
About PALS
The Patient Advice and Liaison Service, known as PALS, has been introduced to ensure that the NHS listens to patients, their relatives, carers and friends, and answers their questions and resolves their concerns as quickly as possible.
PALS also helps the NHS to improve services by listening to what matters to patients and their loved ones and making changes, when appropriate.
Information
We always try to do our best for our patients but we recognise that things may not always go according to your expectations.
Our aims are to:
- Advise and support patients their families and carers on how to get their concerns dealt with
- Facilitate the resolution of your complaint
- Coordinate with departments to ensure your concern/complaint is effectively responded to
The Patient Experience Team is available Monday to Friday 9am to 4pm and can be contacted by:
Email: your.experience@nhs.net
Write to:
Patient Experience Team
The Rotherham NHS Foundation Trust
Moorgate Road
Rotherham S60 2UD
Call: 01709 42 4461
Should you wish you can make an appointment to see an advisor to discuss your concern in person please call the number above to arrange a mutually convenient time.
Trust
The Rotherham NHS Foundation Trust
This information was supplied by NHS website on 19 February 2025.