Patient advice and liaison services (PALS) Royal Hallamshire Hospital
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About PALS
The Patient Advice and Liaison Service, known as PALS, has been introduced to ensure that the NHS listens to patients, their relatives, carers and friends, and answers their questions and resolves their concerns as quickly as possible.
PALS also helps the NHS to improve services by listening to what matters to patients and their loved ones and making changes, when appropriate.
Information
The PALS team provide a point of contact for patients who have a concern but either don’t know which member of staff or department to raise it with or feel that they need to speak to someone outside of the department or ward to which their concern relates. The team are knowledgeable and experienced in handling patients’ concerns and have overall responsibility for ensuring responses to complainants are co-ordinated effectively and efficiently.
The main responsibility of the team is to provide a high quality initial response to complainants and to pass concerns and complaints to Directorates and Departments for investigation and resolution. Where possible PALS will deal with questions and complaints as quickly as possible in order to provide a speedy service to callers. They can also offer advice and guidance to any member of staff who is trying to provide direct support to a patient or relative with a concern.
The PALS team can be contacted Monday to Friday 9:30am till 4:30pm. The team can be contacted in the following ways: Telephone on 0114 271 2400 Via email on sth.pals@nhs.net In person in the Patient Partnership Department on B Floor RHH and the Huntsman main entrance on C Floor NGH. Outside of this time people can email messages for the team to respond to within 3 working days.
Trust
Sheffield Teaching Hospitals NHS Foundation Trust
This information was supplied by NHS website on 9 December 2024.