Patient advice and liaison services (PALS) Royal Liverpool University Dental Hospital
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About PALS
The Patient Advice and Liaison Service, known as PALS, has been introduced to ensure that the NHS listens to patients, their relatives, carers and friends, and answers their questions and resolves their concerns as quickly as possible.
PALS also helps the NHS to improve services by listening to what matters to patients and their loved ones and making changes, when appropriate.
Information
The Patient Advice and Complaints Team (PACT) is there to support patients relatives carers and visitors who:
Have a concern
Want to make an official complaint
Would like to share a compliment.
PACT is available from 10am-4pm Monday-Friday. Outside of these times you can leave a voicemail message or send an email the team will reply within 48 hours.
Tel: 0151 706 2380
Email: PACT@liverpoolft.nhs.uk
You can also complete our online feedback form to share your thoughts on our services. This could be to compliment a team or colleague for the care they delivered or complain if you were unhappy with treatment you or a loved one received.
Trust
Liverpool University Hospitals NHS Foundation Trust
This information was supplied by NHS website on 18 October 2024.