Patient advice and liaison services (PALS) St Margaret'S Hospital
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About PALS
The Patient Advice and Liaison Service, known as PALS, has been introduced to ensure that the NHS listens to patients, their relatives, carers and friends, and answers their questions and resolves their concerns as quickly as possible.
PALS also helps the NHS to improve services by listening to what matters to patients and their loved ones and making changes, when appropriate.
Information
PALS (Patient Advice and Liaison Service)
You can contact Essex Partnership University NHS Foundation Trust’s (EPUT) Patient Advice and Liaison Service (PALS) who provide confidential advice and support to patients families and their carers.
If you need information about our services or if you have concerns about your EPUT care and treatment please contact PALS. This service is open to patients service users carers and relatives as well as members of the public.
What does PALS offer?
PALS can help sort out concerns or queries you may have about the services we provide giving you information and support.
How quickly can PALS respond?
Some questions and queries cannot be answered immediately. If this is the case we will take your details and aim to respond to you within five working days.
I’m not sure PALS can help me
Try us! If we can’t help you we will try to signpost you to an appropriate service.
What PALS doesn’t offer
PALS does not offer any direct counselling advocacy services diagnosis or medical advice.
We may need to signpost your enquiry to another PALS team if it is with a service outside of our Trust.
This service is open Monday – Friday (09:00-17:00) Excluding Holidays.
Trust
Essex Partnership University NHS Foundation Trust
This information was supplied by NHS website on 9 December 2024.