Patient advice and liaison services (PALS) The Cove
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About PALS
The Patient Advice and Liaison Service, known as PALS, has been introduced to ensure that the NHS listens to patients, their relatives, carers and friends, and answers their questions and resolves their concerns as quickly as possible.
PALS also helps the NHS to improve services by listening to what matters to patients and their loved ones and making changes, when appropriate.
Information
You can talk to PALS who provide confidential advice and support to patients families and their carers and can provide information on the NHS and health related matters.
At Lancashire and South Cumbria NHS Foundation Trust we encourage people to write a compliment when they are pleased and satisfied with services and treatment. The Hearing Feedback Team receive details of all thank you cards letters and compliment forms sent to local services. These are reported to the Trust Board quarterly and annually.
If you wish to send a compliment or comment to any of our staff wards or services please do so. It gives valuable feedback and acknowledges the positive work that is carried out each and every day.
Trust
Lancashire & South Cumbria NHS Foundation Trust
This information was supplied by NHS website on 7 March 2025.