Patient advice and liaison services (PALS) University Hospital Of North Durham
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About PALS
The Patient Advice and Liaison Service, known as PALS, has been introduced to ensure that the NHS listens to patients, their relatives, carers and friends, and answers their questions and resolves their concerns as quickly as possible.
PALS also helps the NHS to improve services by listening to what matters to patients and their loved ones and making changes, when appropriate.
Information
PLEASE NOTE WE ARE NOW CALLED THE PATIENT EXPERIENCE TEAM. We deal with complaints and concerns for Trust issues
Trust
County Durham and Darlington NHS Foundation Trust
This information was supplied by NHS website on 14 January 2025.