Patient advice and liaison services (PALS) West Middlesex University Hospital
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About PALS
The Patient Advice and Liaison Service, known as PALS, has been introduced to ensure that the NHS listens to patients, their relatives, carers and friends, and answers their questions and resolves their concerns as quickly as possible.
PALS also helps the NHS to improve services by listening to what matters to patients and their loved ones and making changes, when appropriate.
Information
Patient Advice & Liaison Service (PALS)
Here to help
The Patient Advice and Liaison Services (PALS) team offers information and advice to patients and visitors about our services. We are here to help you deal with any issues you may have in complete confidence and with understanding and compassion.
We will:
Listen to and record your concerns suggestions questions and comments
Help to resolve any problems quickly on your behalf by liaising with hospital staff
Provide information about NHS services and other sources of help
Support you through an anxious time as a patient relative friend or visitor
Explain the NHS complaints process and help with local resolution where possible
Ensure you have a voice to help influence positive changes and improve services
We can:
Arrange for you to meet members of staff responsible for your care
Accompany you to consultations and meetings to give you support
Liaise with other organisations on your behalf
Put you in touch with other support services
Your views do make a difference so please let us have your comments on our services and facilities. Tell us what you liked disliked or let us know what we could do to improve our services.
For further help and advice please visit our comments and complaints page.
Trust
Chelsea and Westminster Hospital NHS Foundation Trust
This information was supplied by NHS website on 18 October 2024.