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Accessibility statement

This accessibility statement applies to www.nhs.uk/start-for-life/ and its embedded tools.

This website is run by NHS England on behalf of the Department of Health and Social Care. We want as many people as possible to be able to use this website. For example, that means you should be able to:

  • change colours, contrast levels and fonts
  • zoom in up to 300% without the text spilling off the screen
  • navigate most of the website using just a keyboard
  • navigate most of the website using speech recognition software
  • listen to most of the website using a screen reader.

We have also made the website text as simple as possible to understand.

AbilityNet has advice on making your device easier to use if you have a disability.

How accessible this website is

We know some parts of this website are not fully accessible:

  • some users may experience issues with the video content, which is not yet fully accessible
  • when using assistive technologies some users may experience issues with navigating video menu items

Feedback and contact information

If you need information on this website in a different format like accessible PDF, large print, easy read, audio recording or braille, please email betterhealth-startforlife@dhsc.gov.uk.

Reporting accessibility problems with this website

We are always looking to improve the accessibility of this website. If you find any problems not listed on this page or think we are not meeting accessibility requirements, please email betterhealth-startforlife@dhsc.gov.uk.

Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No 2) Accessibility Regulations 2018 (the "accessibility regulations"). If you are not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).

Technical information about this website's accessibility

NHS England is committed to making its websites accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No 2) Accessibility Regulations 2018.

Compliance status

This website is partially compliant with the Web Content Accessibility Guidelines version 2.1 AA standard, due to the non-compliances listed in the "Non-accessible content" section.

Non-accessible content

  • The video menu navigation is labelled incorrectly. This does not comply with the Web Content Accessibility Guideline v2.1 (A) 4.1.2 Name, Role, Value.
  • Videos presented throughout the site are not identified by accessible text. This does not comply with Web Content Accessibility Guideline v2.1 (A) 1.1.1 Non-Text Content.
  • There is no audio description for some of the video content. This does not comply with Web Content Accessibility Guideline v2.1 (AA) 1.2.5 Audio Description (pre-recorded).

What we are doing to improve accessibility

We have a roadmap in place to fix the issues listed and expect to have completed the issues by July 2024.

Preparation of this accessibility statement

This statement was prepared on 6 June 2023. It was last reviewed on 10 May 2024.

The website was last tested on 12 May 2023. The tests were carried out internally.