A personal health record stores information about your health and care online. It's managed by you, and health professionals can add information to it.
Access personal health record services in your NHS App
If your GP surgery or hospital offers personal health record services, you may see any of the following options:
- view messages from your hospital and specialist doctors
- hospital and other appointments (view or manage appointments)
- shared links
- care plans
- hospital and other medicines
- track your health
- record sharing
- update your personal details
- ask your GP surgery a question or send a request for things like test results, fit notes (sick notes) or GP letters
- patient participation group
Personal health record service providers
Your GP surgery or hospital contracts with one or more providers to deliver personal health record services. The providers are commercial organisations. They provide a service on behalf of your GP surgery or hospital.
We currently support personal health record services with Patients Know Best Ltd, Substrakt Health and DrDoctor.
Patients Know Best Ltd
The following personal health record services are available from Patients Know Best Ltd.
View messages between your specialist doctors or hospital
See details of your visits and treatments, view clinical documents, message your health team, or fill in a consultation form.
Hospital and other appointments
View or manage your upcoming and past hospital and healthcare appointments. You can also add details of other appointments to your record.
Shared links
View useful links your doctor or health professional has shared with you. For example, your doctor may give you links to information that helps you manage a condition like diabetes.
Care plans
View and manage your care plans. A care plan helps you manage a condition and your health. It usually includes an action plan, with information about your care, health goals and advice on monitoring your conditions.
Hospital and other medicines
View your current and past medicines or add a record of your own.
Track your health
Track your health lets you monitor your health and symptoms online and record how you're feeling.
Record sharing
Choose and manage information you share with your health teams.
You can find more information about the personal health record services provided by Patients Know Best Ltd inthe PKB Manual.
Substrakt Health
The following personal health record services are available from Substrakt Health.
Update your personal details
Fill out a form to let your GP surgery know which details have changed.
Ask your GP surgery a question or send a request
Answer questions online to request medical advice or things like a fit note (sick note) from your GP surgery.
Patient participation group
Take part in patient participation groups to help shape and improve the patient experience at your surgery.
DrDoctor
The following personal health record services are available from DrDoctor.
Hospital and other appointments
View your upcoming and past hospital and healthcare appointments.
Help with personal health record services
We can only support queries about Patients Know Best Ltd, Substrakt Health and DrDoctor relating to their services in your NHS App.
You can find more information in the NHS App privacy policy for personal health record services.