Wrafton House Surgery
9-11 Wellfield Road, Hatfield, Hertfordshire, AL10 0BSContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Friendly
Rated 5 stars out of 5
by Anonymous - Posted on 04 March 2025
This GP is very good. Since joining, I have noticed doctors, nurses and receptionists are all very friendly and welcoming. The nurse I saw most recently was extremely knowledgeable and put my worries at ease. She made going to the GP stress free.
Visited March 2025
Wrafton House Surgery has not yet replied.
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Review titled Good care from Practice Nurses but not from Physiotherapist.
Rated 3 stars out of 5
by Patrick Lunan - Posted on 10 March 2025
I am recovering from minor surgery and am a frequent patient receiving care for regular redressing of wounds but today (10/3/25) I was down for an initial appointment with a physiotherapist at 1100hrs. I arrived at the Practice car park at 1103hrs but it was full with no spaces available. I am a blue badge holder but the two vehicles in the disabled spaces were not displaying any badges. I therefore had to park in a nearby street and walk back to the Practice. I then arrived at the automated Pod for checking in at 1111hrs but was refused this service with a message referring me to the reception. I tried to explain my unique circumstances but was told the physiotherapist has moved on with their appointment schedule and I will be treated as ‘Late’ and would have to rebook. I was furious as I am often at the practice and have waited for periods up to over an hour to be seen so to be denied an appointment for trying to check in one minute after the 10 minutes allowed for late arrivees was infuriating especially having made so much effort to attend and keep the appointment. It felt as if the physiotherapist was more focused on freeing their appointment schedule rather than showing discretion and slotting me in. It was to have been my first appointment with a physiotherapist and I was very disappointed as I am 60 and suffering with neuropathy and made a huge effort to be seen.
Visited March 2025
Wrafton House Surgery has not yet replied.
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Review titled Great professionalism
Rated 5 stars out of 5
by Anonymous - Posted on 11 March 2025
I attended a diabetes yearly review clinic. Nurse demonstrated exemplary behaviour knowledge and I felt valued. Every thing was explained clearly, with dignity. and professional conduct. Medication reviewed and side effects explained. Always with a smile. Thank you so much.
Visited March 2025
Wrafton House Surgery has not yet replied.
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Review titled Great nurses
Rated 5 stars out of 5
by Michelle gutteridge - Posted on 06 March 2025
I had my smear test today and am always nervous as I've had many surgeries in this area. The nurse was so caring explaining everything as she went along and wanted to make it as pain free as possible due to my history. I can honestly say it was the most painless smear test I've ever had.
Visited March 2025
Wrafton House Surgery has not yet replied.
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Review titled Great service
Rated 5 stars out of 5
by Yasmin Agharokh - Posted on 05 February 2025
Today I was in having my smear test and mentioned that previously I found the equipment uncomfortable - the Practise Nurse offered an alternative size option which made the whole thing 10x better with hardly any discomfort at all
Visited February 2025
Wrafton House Surgery has not yet replied.
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Review titled Great for teaching future Doctors
Rated 5 stars out of 5
by Paul Clarke - Posted on 27 February 2025
Seen by a medical student who was supported by a surgery GP. Both were very engaging and explained their thoughts. Really great that the practice takes the time to help train future Doctors to keep the NHS moving forward.
Visited February 2025
Wrafton House Surgery has not yet replied.
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Review titled Concerned GP
Rated 5 stars out of 5
by Gina - Posted on 25 February 2025
Seen at short notice after a trauma & showed concern & compassion & made me feel better after being checked over.
Visited February 2025
Wrafton House Surgery has not yet replied.
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Review titled Very Good Practice
Rated 5 stars out of 5
by Chinelo Okolo - Posted on 12 February 2025
I was well attended to by the Nurse at the surgery. She took her time to explain what my issue is, what I need to do to ensure that the situation is remedied. I was satisfied with the way she attended to me.
Visited February 2025
Wrafton House Surgery has not yet replied.
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Review titled Wonderful Practice Nurse
Rated 5 stars out of 5
by Jeff Heaton - Posted on 28 February 2025
I am regularly checked for my Diabetes and I have to say that the nurse has looked after me for a few years now and I think she is brilliant as well as a lovely person! She is a credit to the practice and I would like you to pass on my thanks to her!
Visited February 2025
Wrafton House Surgery has not yet replied.
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Review titled Great praactice
Rated 5 stars out of 5
by Anonymous - Posted on 28 February 2025
After a short wait was seen by a lovely nurse who was so lovely and friendly. The whole experience was top class and the reception staff were so helpful.
Visited February 2025
Wrafton House Surgery has not yet replied.