Healthshare Ltd
Suite 9 & 17, 20 Churchill Square, Kings Hill, West Malling, Kent, ME19 4YUPatient ratings and reviews
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Reviews
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Review titled Great practice!
Rated 5 stars out of 5
by Helga Doenhoff - Posted on 11 July 2024
The best was that all phone calls were answered promptly, no waiting and no answerphone. If only this was still the case with all NHS services!!
Visited July 2024
Review titled Healthshare Ltd
Replied on 11 July 2024
Dear Helga, many thanks for sharing your comments with us. We have recruited and continue to recruit staff for our busy call centre to alleviate the call wait times experienced by our service users. We are pleased to hear that your phone calls were answered promptly. Your comments have been forwarded to the team. Best regards Healthshare Group
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Review titled Ultrasound
Rated 5 stars out of 5
by Joe - Posted on 12 July 2024
Very good no waiting and very smooth, the ultrasound was quick and without any pain or hassle, not many people waiting as well.
Visited July 2024
Review titled Healthshare Ltd
Replied on 15 July 2024
Dear Joe, many thanks for your kind feedback on your patient journey. If you would like the clinician / team you visited to be advised of your feedback, please email pals@healthshare.org.uk with comment reference number: 1841110 and the name of the clinic you attended so we can identify which member(s) of the clinical team you were seen by. Best regards Healthshare Group
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Review titled Fantastic, wonderful & kindness. Beautiful people
Rated 5 stars out of 5
by Simone - Posted on 06 July 2024
I attended the clinic yesterday 05/07/2024. I was treated with the upmost respect. I was kept well informed. I will be attending again. I’m having my lymphoma and lymph nodes treatment. Scans & such. If they offer treatment too, this is were I feel safe. I’m so grateful to the . Sorry I can’t name you personally. You know who you are. Beautiful, kind & warm people. I feel so much safer in their very capable hands. Thank you so much for the opportunity NHS to be lucky enough for you to send me here. I’m so grateful 🥹. Thank you all x Health Share Wembley clinic & The NHS. Thank you all so much. Thank you.
Visited July 2024
Review titled Healthshare Ltd
Replied on 08 July 2024
Dear Simone, many thanks for sharing your comments with us. We are delighted to hear that you have had a positive experience of using services at Healthshare Clinic Wembley. Your comments have been forwarded to the team who will be delighted to receive your kind feedback. Best regards Healthshare Group
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Review titled Excellent service and experience
Rated 5 stars out of 5
by Erica - Posted on 15 July 2024
Pleasant and polite staff. Clean and fresh surroundings. Seen on time. My ultra sound scan was a good experience. Would definitely recommend to others.
Visited July 2024
Review titled Healthshare Ltd
Replied on 16 July 2024
Dear Erica, many thanks for your kind feedback. It is good to hear that you have had a positive experience of using Healthshare’s ultrasound services and you found the staff to be pleasant and polite. If you would like the clinician / team you visited to be advised of your feedback, please email pals@healthshare.org.uk with comment reference number: 1842296 and the name of the clinic you attended so we can identify which member(s) of the clinical team you were seen by. Best regards Healthshare Group
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Review titled Extremely thorough examination/consultation
Rated 5 stars out of 5
by Pamela King - Posted on 09 July 2024
The Consultant used very up to date technology to enable him to diagnose the problem and to advise as to the most effective treatment. It appears it is now with Bucks NHS Trust to decide whether to authorise the Clinic to proceed in accordance with the Consultant’s best advice.
Visited July 2024
Review titled Healthshare Ltd
Replied on 10 July 2024
Dear Pamela, many thanks for sharing your comments with us. We are delighted to hear that you have had a positive experience of using Healthshare’s services. Your comments have been forwarded to the team. Best regards Healthshare Group
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Review titled All very civilised
Rated 5 stars out of 5
by Linda Barnett - Posted on 09 July 2024
It was all a very civilised experience but I feel it would have been beneficial to have had a receptionist for the relevant clinics.
Visited July 2024
Review titled Healthshare Ltd
Replied on 10 July 2024
Dear Linda, thank you for taking the time to provide this feedback. We are pleased to hear that you had a good experience at your appointment. We would like to pass on your comments to the team that cared for you and understand where you had your appointment so we can identify the clinic where we are unable to have a reception team. If you would like to do this please email pals@healthshare.org.uk with comment reference number: 1839107 and the name of the clinic you attended. Best regards Healthshare Group
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Review titled Very professional team
Rated 5 stars out of 5
by Anonymous - Posted on 15 July 2024
I was thankful for the care and helpfulness of the staff when I went for an ultrasound on my foot . I was made to feel very comfortable and relaxed. I would recommend to family and friends.
Visited July 2024
Review titled Healthshare Ltd
Replied on 16 July 2024
Dear patient, many thanks for your kind feedback. It is good to hear that you have had a positive experience of using Healthshare’s ultrasound services. If you would like the clinician / team you visited to be advised of your feedback, please email pals@healthshare.org.uk with comment reference number: 1842228 and the name of the clinic you attended so we can identify which member(s) of the clinical team you were seen by. Best regards Healthshare Group
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Review titled Lovely clinic
Rated 5 stars out of 5
by Helen Sidell - Posted on 10 July 2024
Stress free, easy to find, very accessible, lovely staff and clinicians, Procedure explained and reassured by clinical staff, very quick, no waiting around for ages, accessible toilet spotlessly clean
Visited July 2024
Review titled Healthshare Ltd
Replied on 10 July 2024
Dear Helen, many thanks for your kind feedback. It is good to hear that you have had a positive experience of using Healthshare’s service's and had a stress free appointment. If you would like the clinician / team you visited to be advised of your feedback, please email pals@healthshare.org.uk with the Comment reference number: 1839783 , name of the clinic you attended so we can identify which member(s) of the clinical team you were seen by. Best regards Healthshare Group
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Review titled Great Practice
Rated 5 stars out of 5
by Nigel - Posted on 06 July 2024
From entering the practice, to having my procedure, and leaving, i was greeted in a polite, friendly, professional manner. Practice is a comfortable environment which puts you at ease. At no time did I feel rushed, and everything was explained to me about my scan. Thank you
Visited July 2024
Review titled Healthshare Ltd
Replied on 08 July 2024
Dear Nigel, thank you for taking the time to provide this feedback. We are pleased to hear that you found the service to be friendly and professional at your appointment. We do hope that any future care that you receive meet these standards. We would like to pass on your comments to the team that cared for you. If you would like to do this please email pals@healthshare.org.uk with comment reference number: 1837702 and the name of the clinic you attended. Best regards Healthshare Group
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Review titled Lovely friendly efficiently professional place
Rated 5 stars out of 5
by Josephine Alexander - Posted on 11 July 2024
I had MRI done of both my shoulders It was all done very well, with minimum discomfort. And the experience … a good day at the NHS !! All the Staff from Reception to the MRI Room were Great ! Friendly engaging helpful informative efficient professional Parking great Coffee nice Thank you
Visited July 2024
Review titled Healthshare Ltd
Replied on 11 July 2024
Dear Josephine, many thanks for your kind feedback. It is good to hear that you have had a positive experience of using Healthshare’s MRI service. If you would like the clinician / team you visited to be advised of your feedback, please email pals@healthshare.org.uk with comment reference number: 1840364 and the name of the clinic you attended so we can identify which member(s) of the clinical team you were seen by. Best regards Healthshare Group