Whipps Cross Hospital
Whipps Cross Road, London, E11 1NRContact details and Patient Advice and Liaison Service (PALS)
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Reviews
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Review titled Worest hospital a and e in east London
Rated 1 star out of 5
by Anonymous - Posted on 08 December 2024
I came via ambulance 7th, ambulance staff were amazing, booking staff was good. Then I was left in a room with no heating, I came in at 1am I was seen by a doctor at 7.30am then she disappeared until 8am. I called the nurse using the call but no one came, only come when you call. Then transferred to observation doctors not even given a feedback on x ray 11 hours since I saw the last doctor, and still waiting. Nurses call but is non responsive, same issue when the patient next to me pressed the button. We then had to shout and call for the nurse and this has been the nurse call process. My food was not ordered I was transferred around 11.30am and around 1 pm everyone was served after 2pm I asked for my food, I was only offered sandwiches even though I said I get bloated stomach when I have cold food. What more can I say....I am still here don't have a choice as I need a doctor and can not transfer to another hospital.
Visited Accident and emergency services on December 2024
Review titled Whipps Cross Hospital
Replied on 09 December 2024
Dear Patient Thank you for taking the time to share your feedback about your experience at Whipps Cross Hospital. We are sorry and disappointed that following your initial good experience, things fell below the standard expected. May we suggest that you contact the Site PALS Team (if you haven't already done so), for support about the concerns you have in the first instance. PALS can be contacted on Tel: 0208 535 6438 or via email to wxpals.bartshealth@nhs.net. They will liaise with services on your behalf and provide guidance to assist you. Kind regards Central Complaints Team Barts Health NHS Trust
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Review titled Excellent One Stop Womens Clinic
Rated 5 stars out of 5
by Jill Fox - Posted on 20 November 2024
I had an appointment at the Gynae One Stop Clinic today and was extremely anxious. All the staff were very professional but also very kind. Both of my appointments were on time. I'd like to say special thanks to the Consultant, Lesley.
Visited Gynaecology on November 2024
Review titled Whipps Cross Hospital
Replied on 21 November 2024
Dear Jill Fox, Thank you very much for taking the time to provide such positive feedback about the care you received from the Gynae team. We will ensure this is shared with the team who will be very happy to receive your kind comments. Kind regards Central Complaints Team
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Review titled No communication
Rated 1 star out of 5
by Anonymous - Posted on 03 November 2024
Stepdad visited accident and emergency in whips cross. His mobile phone has no network in hospital. I rang and spoke to a member of staff and received an update. I specifically asked for a member of staff to get back in touch with me when the test and urology has seen my stepdad. I was told the department is very busy. Which I understand. I told the member of staff that it is very important re communication because my stepdad will not be able to retain the I information given to me accurately with test result etc. despite calling back for 13 hours and I do not know what is happening. Service is very poor.
Visited Accident and emergency services on October 2024
Review titled Whipps Cross Hospital
Replied on 04 November 2024
Dear Relative Thank you for your feedback, from which we are sorry to learn of the poor communication you are experiencing from the team at Whipps Cross in relation to your stepdad. What you have described falls below the standard we would expect, and we would welcome the opportunity to assist you with this issue. Please contact our PALS Team on Site with your stepdad's details (i.e. his full name, hospital, or NHS Number etc.). They will also need your full name, contact number, and be provided with a brief summary of the concerns, so that they will be able to follow this up with the service on your behalf. You can contact them via email at wxpals.bartshealth@nhs.net or by telephone on 0208 535 6438 Kind regards Central Complaints Team Barts Health NHS Trust
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Review titled Feeling safe
Rated 4 stars out of 5
by Anonymous - Posted on 30 October 2024
I visited the A&E because of an urgent psych review (gp referral). I was overwhelmed and worried. Everyone was so nice and understanding that I did not feel like a burden. The care was well-planned and communicated. I am autistic, and I was supported during the whole visit. People were supportive and calm around me, even when I was dysregulated. The mental health liaison team came quickly, and the crisis team, icah was professional and gave me a safe place to reflect and come up with a plan together.
Visited Accident and emergency services on October 2024
Review titled Whipps Cross Hospital
Replied on 01 November 2024
Dear Patient, Thank you very much for taking the time to provide such positive feedback about the care you received in the A&E department. We will ensure this is shared with the team who will be very happy to receive your kind comments. Kind regards Central Complaints Team
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Review titled Amazing Care
Rated 5 stars out of 5
by Jeremy - Posted on 08 November 2024
Dear NHS, I wanted to thank you for the amazing care we received when our 7 month old went into anaphylactic shock at home. The ambulance was with us in less than 15 mins and the paramedics were attentive and caring. The paediatrics team at the hospital were fantastic and ensured that our child was monitored and looked after. Everyone involved, the 999 operator, the paramedics and the doctors and nurses did an incredible job and we are very thankful for all of your help.
Visited Don't know on October 2024
Review titled Whipps Cross Hospital
Replied on 11 November 2024
Dear Jeremy Thank you taking the time to share such positive feedback about several NHS service providers. We are pleased that your 7-month-old received attentive, caring, and fantastic care from all concerned. Whilst Barts Health NHS Trust does not manage the paramedics or the ambulance service we will find out how we can ensure that your feedback is shared with them. In the meantime, we will share your kind words with our Paediatric Team at Whipps Cross Hospital who will know will be very happy to receive this. Best wishes Central Complaints Team Barts Health NHS Trust
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Review titled Brilliant Lady for blood tests
Rated 4 stars out of 5
by Larissa Richards. Riss. - Posted on 31 October 2024
I have terrible veins and many people have an awful time taking bloods from me, but a lady whom is petite and has brown hair, I think she is from Spain, she is Excellent 👍 she finds a vein on the first time and is so gentle and professional. I am very happy with her.
Visited Haematology on October 2024
Review titled Whipps Cross Hospital
Replied on 01 November 2024
Dear Larissa Richards, Thank you very much for taking the time to provide such positive feedback about the care you received at Whipps Cross Hospital. We will ensure this is shared with the team who will be very happy to receive your kind comments. Kind regards Central Complaints Team
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Review titled Great experience in Same Day Emergency Care unit
Rated 5 stars out of 5
by Jane - Posted on 09 October 2024
I was seen today for investigations into severe headache. The service was excellent from start to finish, the staff including the receptionist, health care assistants, nurse specialists, doctor and radiologist were all polite and efficient. I was always given clear information about what steps would be taken next and what to expect. I am very grateful for the care I received.
Visited Accident and emergency services on October 2024
Review titled Whipps Cross Hospital
Replied on 09 October 2024
Dear Jane Thank you for sending us your positive feedback following your recent visit to the Same Day Emergency Care Unit at Whipps Cross Hospital. We are pleased that you received excellent care from start to finish from all staff and will ensure that your kind words are shared with them. Best wishes Central Complaints Team Barts Health NHS Trust
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Review titled Excellent Kind Professional Care
Rated 5 stars out of 5
by Pam Blow - Posted on 25 October 2024
I was taken into A and E after a fall and the Dr and nurses went above and beyond, they were extremely kind and caring and kept me updated whilst the tests were being done. I needed 10 stitches, and they took exceptional time and care to achieve this for me. they are an asset to your team and we are so grateful to them, thank you
Visited Accident and emergency services on October 2024
Review titled Whipps Cross Hospital
Replied on 25 October 2024
Dear Pam Blow, Thank you very much for taking the time to provide such positive feedback about the care you received at Whipps Cross Hospital. We will ensure this is shared with the team who will be very happy to receive your kind comments. Kind regards Central Complaints Team
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Review titled 5 star A&E service
Rated 5 stars out of 5
by Kevin Murray - Posted on 06 October 2024
I had an unexpected and painful swollen calf yesterday morning and suspected a deep vein thrombosis. I was assessed and treated in the Same Day Emergency Clinic with utmost courtesy and professionalism yesterday. I had to return this morning for further investigations: the diagnosis was a ruptured cyst behind the knee; all completed and out with 2 hours. Superb service and very friendly staff - many thanks
Visited Accident and emergency services on October 2024
Review titled Whipps Cross Hospital
Replied on 07 October 2024
Dear Kevin Murray Thank you very much for taking the time to send us such positive feedback following your recent visit to the A&E Department at Whipps Cross Hospital. We are pleased to learn that the staff were friendly, courteous, and professional. We will ensure that your kind words are shared with the Team, who we know will be most appreciative. Best wishes to you Central Complaints Team Barts Health NHS Trust
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Review titled Professional compassionate and efficient
Rated 5 stars out of 5
by C S - Posted on 14 October 2024
I Attended SDEC on Friday following GP referral the team were excellent They were kind compassionate professional md efficient Amazing service Great team
Visited Accident and emergency services on October 2024
Review titled Whipps Cross Hospital
Replied on 14 October 2024
Dear CS Thank you for taking the time to share such positive feedback following your attendance to SDEC at Whipps Cross Hospital. We are pleased that you received professional and efficient service care from the team. We will ensure that your kind words are shared with them. Best wishes Central Complaints Team Barts Health NHS Trust
Information supplied by Barts Health NHS Trust