Whipps Cross Hospital
Whipps Cross Road, London, E11 1NRContact details and Patient Advice and Liaison Service (PALS)
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Reviews
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Review titled Worst A&E ever
by Anonymous - Posted on 11 May 2024
I was in a car accident and taken to this a&e in an ambulance and waited for 10 hours total even though I was in a head impact accident and had glass all over me. Genuinely never waited anywhere that long to be seen. Not only that the doctor who did see me was quite ignorant and did not do a full body check despite me saying I was in a car accident although I had another lovely doctor come and examine me. The reception nurses are rude and said I was low priority and for that I waited from 8:30pm to 4am to be seen and when I was seen the first doctor just wiped me down with water and no checks. I will never be coming to this hospital again and I don’t recommend any one else to. Quite a few people had left because of how long the wait time is. It’s ridiculous.
Visited Accident and emergency services on May 2024
Review titled Whipps Cross Hospital
Replied on 30 May 2024
Dear patient Thank you for taking time to contact us with feedback following your visit to Whipps Cross Hospital. We were very disappointed to learn that your experience did not match the expectation you had of us. We would welcome the opportunity to look into the concern you have raised and provide feedback as appropriate. Should you wish for this to happen, please liaise with the PALS Team on site who will be happy to assist you further. They can be contacted on Tel. No 0208 535 6438 or via email to wxpals.bartshealth@nhs.net
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Review titled Wonderful lady
Rated 5 stars out of 5
by Miss lovely - Posted on 17 May 2024
I have met today with F/C midwife from book in clinic. Wonderful lady that took care of me. She welcomed me and explained everything that she was doing. She has gone through the mountain of paper work and done an amazing job. She was well organised and had done my file orderly can not fault any bit. Thanks again Florence and Whipscross maternity. Been in Whipscross maternity before and everone was Wonderful.
Visited Maternity services on May 2024
Review titled Whipps Cross Hospital
Replied on 30 May 2024
Dear Miss Lovely, Thank you very much for taking the time to provide such positive feedback about the care you received at Whipps Cross Hospital. We will ensure this is shared with the team who will be very happy to receive your kind comments. Kind regards Central Complaints Team
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Review titled Excellent Service
Rated 5 stars out of 5
by Mary Claire - Posted on 31 May 2024
Thank you all to the Magnetic Resonance Imaging Team/Staff at Whipps Cross Hospital. Today, my 11 years old daughter had her appointment. We turned up at 15:40 pm thinking she was booked at 15:45 pm. When the receptionist checked the booking time, it was actually 14:45 pm!! It was so foolish of me, as a mother, my hearts sinks to the floor, I could not breath. We have waited some kind of investigative scans/procedures since January. I have explained to the two receptionists if they could kindly asked if any possibility to fit my daughter's scan today, we can wait until they are able to do so. Her symptoms are worrying, and as a family we are so stress, it affects immensely her well-being and confidence in school. The two receptionists have tried, first offering to be re-schedule at the earliest possible time and afterwards they have directly approached one of the staff inside if they could fit it my daughter. After 5 tensed mins, a helpful young lad staff came out to the reception took the booking appoinment letter and only 5 mins, two staffs (a young lady and mature male staff) called us in. They made us (my daughter and husband) feel at ease. Explained all the procedures clearly. I was with my daughter throughout the entire 15-20mins scan, very reassuring. Those staffs are polite and courteous. The area is clean and organised. Everyone we encountered are all excellent. From the kind and open-minded receptionists, helpful young lad asking his collegues for help if they can fit in my daughter's scan, the two lovely staffs took us inside. Often we heard so many bad and horrible experiences in our local hospital. Rarely we acknowledge and heard the positive ones. Overall, we have superb experiences so far from Whipss Whipps Hospital. Bless you all and our NHS. Thank You Very Much For All Your Hard Work!!!
Visited Diagnostic Imaging on May 2024
Review titled Whipps Cross Hospital
Replied on 03 June 2024
Dear Marie Claire Thank you for taking the time to share such positive feedback about your family's experience at Whipps Cross Hospital. We are pleased that staff did their best, your daughter was seen and, in your words, the service received from the Magnetic Resonance Imaging Team/Staff was excellent. We will ensure that your kind words are shared with the team who we know will be happy to learn that you were satisfied with their service. Best wishes Central Complaints Team Barts Health NHS Trust
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Review titled Exemplary gastroenterology service
Rated 5 stars out of 5
by Rod S - Posted on 24 April 2024
I have been in the care of Whipps Cross Gastroenterology for about 18 years from when I was first diagnosed with colitis. Throughout this time, my routine check-ups, periodic surveillance, and ad hoc care have always been exemplary. The nature of my condition means I could experience debilitating symptoms very suddenly, but I know I'm only an email or a phone call away from accessing their timely and reassuring advice if my condition flares. The consultants provide a very caring and timely service. Nothing is too much trouble. Thanks to you all in the Gastroenterology department. Your excellent care has made living with this condition easier. The very best of the NHS.
Visited Gastrointestinal and Liver services on April 2024
Review titled Whipps Cross Hospital
Replied on 24 April 2024
Dear Rod S Thank you for taking the time to share such positive feedback about the Gastroenterology Department at Whipps Cross Hospital. It is heartening to learn that the service provided by the team has been exemplary, and that you receive continuous excellent care. We will ensure that your kind words are shared with the department. Kind regards Central Complaints Team Barts Health NHS Trust
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Review titled Excellent service
Rated 5 stars out of 5
by Michelle - Posted on 19 April 2024
I attended ED after a fell and hurt my left finger. I was very impressed with my care. The streaming practitioner was friendly and reassuring. Took details and put me at ease straight away. She explained what the process was. I was directed to minor injuries I had a short wait. The nurse that saw me introduced herself and took a thorough history. Reviewed my injury and again explained I needed an xray. I am deaf in one ear and lip read the radiologist and assistant helped me to get into position and also made sure I understood. Back to minor injuries and nurse reviewed me again. Explained treatment for fractured finger, splinted it and gave me advice. I was very impressed with all staff in the department and thank them for the excellent care and kindness they gave me.
Visited Accident and emergency services on April 2024
Review titled Whipps Cross Hospital
Replied on 22 April 2024
Dear Michelle Thank you for taking the time to share your positive feedback about your recent Emergency Department at Whipps Cross Hospital. We are pleased to learn that you received excellent care and was impressed with all staff in the department. We will ensure that your kind words are shared with the department, who we know will be very happy to receive your comments. Kind regards Central Complaints Team Barts Health NHS Trust
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Review titled Unprofessional staff
Rated 1 star out of 5
by Ays - Posted on 12 April 2024
I would like to share my experience in Whipps Cross hospital yesterday I have a 4 years old son we went to the children outpatient clinic I had an list from my GP it says ' for children under the age 10 you do not need to book an appointment on Tuesdays and Thursdays from 09:30-3:30 just walk in to the outpatient clinic. I have contacted the hospital to be sure that I don't need an appointment and they confirmed, so I didn't book an blood test appointment for my son and we just walked in to the clinic. When we went there the receptionist explain to me that this is bot acceptable and I have to book an appointment. I explained to them that I have an list shows that I don't need an appointment and also I contacted the hospital to be sure that I would not need one. The whole staff was really rude and unprofessional and unfriendly and unhelpful this was my first time in this hospital and my experience was horrible.
Visited Children's & Adolescent Services on April 2024
Review titled Whipps Cross Hospital
Replied on 12 April 2024
Dear Ays, Thank you for taking time to contact us with feedback following your visit to Whipps Cross Hospital. We were very disappointed to learn that your experience did not match the expectation you had of us. We would welcome the opportunity to look into the concern you have raised and provide feedback as appropriate. Should you wish for this to happen, please liaise with the PALS Team on site who will be happy to assist you further. They can be contacted on Tel. No 0208 535 6438 or via email to wxpals.bartshealth@nhs.net
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Review titled Speedy service
Rated 5 stars out of 5
by Veema - Posted on 15 April 2024
Attended on Sunday night (around 10.30pm) after being in alot of pain with my throat, was seen and out in 2.5 hours which was brilliant considering how full the waiting room was! I wasnt entirely sure if coming to A&E was appropriate but I was in alot of pain. The doctor I saw was kind, listened to my concerns and validated them which was really important esp when you're a patient unwell and worried. He explained things incredibly well and I felt really listened to esp after a slighty underwhelming 111 call & 4 days of no sleep! Just wanted to highlight how great the A&E dept was and to thank all the staff for a great experience!
Visited Accident and emergency services on April 2024
Review titled Whipps Cross Hospital
Replied on 16 April 2024
Dear Veema Your positive feedback regarding your time in the Emergency Department at Whipps Cross Hospital is greatly appreciated. We are pleased that you felt listened to, received commendable care, and was treated with compassion and kindness. We will ensure that your kind words are shared with the team who we know will be very happy to receive your comments. Best wishes Central Complaints Team Barts Health NHS Trust
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Review titled Good experience
Rated 5 stars out of 5
by Shirley - Posted on 20 April 2024
Expected a bad experience due to previous experiences but from start to finish met caring staff and felt cared for and listened to. Did not have to wait long in A & E to be seen, the waiting area was not overcrowded on a Saturday morning and I was surprised how organised it all was. Thank you to all the staff that looked after me that day.
Visited Accident and emergency services on April 2024
Review titled Whipps Cross Hospital
Replied on 22 April 2024
Dear Shirley Thank you for sharing such positive feedback about your experience at Whipps Cross Hospital. We are pleased that your Emergency Department experience exceeded your expectations, and that you felt care for and listened to. We will ensure that your kind words are shared with the department. Best wishes Central Complaints Team Barts Health NHS Trust
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Review titled Amazing department and Care.
Rated 5 stars out of 5
by Patricia Ainsworth - Posted on 15 March 2024
I was in Plain Tree Centre yesterday for a proceedure. Have often visited this department, it amazes me at the constant high standard of care. So many patients passing through, but nurses, without exception, caring and kind. I am of the older generation, and the respect I was given was so good. Not ageist at all as often happens! Looking forward to my next visit. Thank you all.
Visited Day treatment services on March 2024
Review titled Whipps Cross Hospital
Replied on 18 March 2024
Dear Patricia Ainsworth Thank you for taking the time to share such positive feedback about the Plane Tree Centre at Whipps Cross Hospital. It is most rewarding to learn that the high standard of care you receive from the service is "constant". We will share your feedback with the team who we are sure will be happy to receive your kind words. Best wishes Central Complaints Team Barts Health NHS Trust
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Review titled Outrageous waiting time and bad communication
Rated 1 star out of 5
by Anonymous - Posted on 07 March 2024
Called 111 to gain information in regards of swollen and painful leg of my 76 years old mother. Was advice to attend the accident and emergency department. As my mother was having difficulty with walking due to the swelling and pain was advice that the ambulance will come to collect her. The call was made at 6.31pm. Ambulance turn up around 11.30pm. After arriving at the accident and emergency department we talk to the nurse, blood sample was take and we were advice to wait in the waiting room for next procedure without explanation what that would be. After almost 48 hours of waiting we are still here in the waiting room not knowing what would happen next. My mother are still in pain, tired and now anxious. In my opinion this is totally unacceptable and makes me think how did we improved NHS with all this millions raised during Covid time if we still short of staff, beds, equipment and etc. I wouldn't even mention the state of the waiting room and toilets. So disappointed.
Visited Accident and emergency services on March 2024
Review titled Whipps Cross Hospital
Replied on 08 March 2024
Dear Carer, Thank you for taking time to contact us with feedback following your visit to Whipps Cross Hospital. We were very disappointed to learn that your experience did not match the expectation you had of us. We would welcome the opportunity to look into the concern you have raised and provide feedback as appropriate. Should you wish for this to happen, please liaise with the PALS Team on site who will be happy to assist you further. They can be contacted on Tel. No 0208 535 6438 or via email to wxpals.bartshealth@nhs.net Kind regards Central Complaints Team
Information supplied by Barts Health NHS Trust