Bedford Hospital South Wing
South Wing, Kempston Road, Bedford, Bedfordshire, MK42 9DJContact details and Patient Advice and Liaison Service (PALS)
Patient ratings and reviews
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Reviews
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Review titled Outstanding
Rated 5 stars out of 5
by Jennifer Reid - Posted on 21 September 2024
We arrived with my granddaughter 9 months who had a very high temperature to AandE. My daughter lives in London and was spending time with us in Bedford. We were referred to Cauldwell House. When she started vomiting the receptionist came to our aid. She sent the doctor a message to attend to us asap, took us to a private room and offered to sit with us until the doctor could attend. The doctor was with us within minutes. Thanks to all the doctors, nurses and other staff who have provided such an excellent service at Bedford Hospital. The whole process seemed efficient and we didn’t have a wait.
Visited Accident and emergency services on September 2024
Bedford Hospital South Wing has not yet replied.
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Review titled Great staff
Rated 5 stars out of 5
by Amy - Posted on 16 September 2024
I had a colposcopy procedure today (16/9/24). I was very nervous as I had never had this kind of procedure before. The ladies working in the department were so kind and caring. They are a credit to the hospital.
Visited Gynaecology on September 2024
Bedford Hospital South Wing has not yet replied.
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Review titled Great service
Rated 5 stars out of 5
by Megan - Posted on 14 August 2024
I came in today with my daughter, the receptionist was lovely, and a young man called us in todo my daughters hearing test, he was so pleasant and good with her, and when explaining the things to her he was very clear in his explanation, and talked her threw everything, although my daughter is fine with these sorts of things, other children may not be and he was great. Thank you
Visited Ear, Nose & Throat on August 2024
Bedford Hospital South Wing has not yet replied.
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Review titled Shand ward
Rated 5 stars out of 5
by Ron Smith - Posted on 07 July 2024
I have just spent seven days on Shand ward and found the staff from the cleaners to the Consultants to be first class.Everyone is very polite and extremely helpful. The food on the ward is excellent Anyone booked into Shand ward can look forward to a very professional experience
Visited Stroke on July 2024
Bedford Hospital South Wing has not yet replied.
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Review titled Great practice
Rated 5 stars out of 5
by Sandra - Posted on 26 July 2024
I attended an appointment at the stroke clinic and didn’t wait more than 5minutes before I was seen, the staff were happy and explained everything that would happen, I also had a scan and an MRI and again , the staff were happy, informative and professional, I was also given a map to follow to find each department. I have had a few operations in the past few years in orthopaedic and the consultants have been excellent in repairing my breaks . Thanks you all for your excellent help.
Visited Stroke on July 2024
Bedford Hospital South Wing has not yet replied.
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Review titled Caldwell Centre staff brilliant
Rated 5 stars out of 5
by Tina Wright - Posted on 05 June 2024
Was referred by GP for x-rays. Centre runs a walk in service. Staff in there are friendly and efficient. The receptionist clearly explained the process. Waiting time was good and the technicians were excellent as well as reassuring about the problem I have. All should be praised for their brilliant service.
Visited Orthopaedics on June 2024
Bedford Hospital South Wing has not yet replied.
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Review titled Terrible
Rated 1 star out of 5
by Anonymous - Posted on 18 June 2024
Was taken in Thursday for my son who is a baby, who had trouble gaining weight, and was monitored all afternoon Thursday and all evening, come Friday nobody was checking him, took bloods had to chase for the results. Was told “ they don’t know as I wasn’t in” regardless whether that was in or not there’s still other staff working I wasn’t going to accept there excuse. Saturday and Sunday were the same never saw anyone, Monday came I asked why the staff are so unhelpful and all I kept getting was “ I wasn’t in at the weekend” well I’m sorry but there was staff in you. The care we received was poor and shocking.
Visited Children's & Adolescent Services on June 2024
Bedford Hospital South Wing has not yet replied.
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Review titled World class service
Rated 5 stars out of 5
by Mandy H - Posted on 30 July 2024
Following my recent diagnosis of breast cancer, I cannot thank the breast care team enough for their swift action, efficiency and genuine care delivered during my treatment. Everyone I had a contact with, did their absolute best to help, from the bookings staff, breast care nursing team and the consultants. I could not have had better care. I would like to thank the team from the bottom of my heart
Visited Breast cancer services on June 2024
Bedford Hospital South Wing has not yet replied.
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Review titled Staff are a credit
Rated 5 stars out of 5
by Clinton - Posted on 04 June 2024
After a lengthy admission of 11 hours on 28th May I spent 2 days and nights in Elizabeth ward and the care I received was excellent. The staff, in the ward, doctors, nurses, carers, A&E, admissions, porters, shop, restaurant, those doing all the tests were all brilliant, too many good ones to name them, they have a very good team spirit. They made me feel very well cared for and definitely assisted my recovery, thank you so much! The food in the ward and restaurant was also great. On negative points the showers had very poor flow and to get an adequate flow of water it was cold; my MRI took too long, nearly 3 days, and I understood there were 180 waiting and thus caused me to bed block for probably a day and a half; and it seems admission and less so the discharge processes were clunky causing further delays and some wasted resource.
Visited Stroke on May 2024
Bedford Hospital South Wing has not yet replied.
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Review titled Terrible service
Rated 1 star out of 5
by Connor - Posted on 22 April 2024
My stepson is in hospital and they have treated him in a very bad state. I am not happy the way his little foot has gone due to them not rapping it up he has pulled it out and we told the nurse to come and check it and they took it out and left him for about 1 hour and 30 minutes. The service has to be provided in more common sense as my step is important to u and he need to get better. Provide more nurses to go round the whole ward and sort yourselves out
Visited Children's & Adolescent Services on April 2024
Bedford Hospital South Wing has not yet replied.
Information supplied by Bedford Hospital NHS Trust