The Newcastle Upon Tyne Hospitals NHS Foundation Trust
Freeman Hospital, Freeman Road, High Heaton, Newcastle-upon-Tyne, Tyne and Wear, NE7 7DNPatient ratings and reviews
Leave a review
Help others by sharing your thoughts and experiences about The Newcastle Upon Tyne Hospitals NHS Foundation Trust.
Reviews
-
Review titled Dreadful basic communication
Rated 2 stars out of 5
by Scottish immigrant - Posted on 17 June 2024
Not a life and death matter but a concern even so. I need batteries for my NHS aids. My GP gave me the number of Freeman Audiology dept. Their recorded message referred me to the Newcastle Hospitals website which referred me back to the Freeman Audiology number. I am now completely in the dark. The Audiology Dept will only accept communication by appointment, but no information as to how to get in touch or otherwise get this basic information.
Visited June 2024
Review titled The Newcastle Upon Tyne Hospitals NHS Foundation Trust
Replied on 17 June 2024
We are sorry for your recent experience getting through to the Audiology department to get batteries for your aids. The Patient Advice and Liaison Service (PALS) can listen to your issues and aim to help sort out problems quickly and can be contacted on Freephone 0800 032 02 02 or by email on northoftynepals@nhct.nhs.uk.
-
Review titled Amazing transplant surgeons
Rated 4 stars out of 5
by Anonymous - Posted on 05 June 2024
Heart transplant patient. Transplant team and surgeons fantastic! Food, disgusting. Would like to know how much wastage there is each day. Menu repetitive. Food cold by the time it gets to wards. Tasteless.. Like slops. Honestly don't know how they get away with it. Really needs looking at.
Visited June 2024
Review titled The Newcastle Upon Tyne Hospitals NHS Foundation Trust
Replied on 06 June 2024
Thank you for taking the time to leave your feedback regarding your care at Newcastle Hospitals for a heart transplant. We are pleased that you found the transplant team and surgeons to be fantastic, however we are sorry that you had an issue with the food during your stay. If you would like these issues to be investigated please contact our Patient Relations Department on 0191 2231382 or nuth.patient.relations@nhs.net with your contact details and they will be able to coordinate with the Directorate to review your experience. If you wish to raise your concerns with someone who is not involved in your care, the Patient Advice and Liaison Service (PALS) can listen to your issues and aim to help sort out problems quickly and can be contacted on Freephone 0800 032 02 02 or by email on northoftynepals@nhct.nhs.uk.
-
Review titled Excellent quick care
Rated 5 stars out of 5
by Nico Nels - Posted on 08 June 2024
I am grateful to the team that helped with my finger trauma after a work accident. They were professional, caring and excellent at every step. Especially the plastics team that tried very hard to save my finger. Would recommend getting your finger ripped off in Newcastle anytime!
Visited June 2024
Review titled The Newcastle Upon Tyne Hospitals NHS Foundation Trust
Replied on 10 June 2024
Thank you for taking the time to leave your feedback regarding your experience with the Plastics team. We are pleased that you found the care from staff to be professional and caring. We will pass on your feedback to the directorate, who will share with the team involved in your care.
-
Review titled Experience disappointing
Rated 2 stars out of 5
by Maggie - Posted on 17 May 2024
Firstly I would like to acknowledged my appreciation for the care and understanding I have had over the years I have attended the macular clinic. Unfortunately my last eye injection was a terrible experience as I am highly sensitive to iodine, I tried to ring for some advice but the number I was given was never answered I eventually rang the macular centre and was given so much advice and understanding from a lady I had never met. Now I am due my review which my the consultants I seen gave me 12 weeks to see how my eye managed. My review is due on Monday the 20th of May . I have not received my appointment yet . I have rang appointments on several occasions the staff have been very helpful . I was told to ring today 17/5/24 if I hadn’t heard about my appointment which seemed to be given urgent attention I rang on 17/5/24 the lady I spoke to tried to sort something out but I was eventually told k was still on the list but no appointment was available as they were very busy. Which I do appreciate but must stress I find the situation very stressful as I have now no idea when my appointment will be and no one to advise or reassure that I will be seen soon. I think to leave vulnerable people in this posting is very unprofessional.. I do understand the pressure the clinic seems to be under at the moment and I have always found the all the staff so carding and professional, I feel so sad to have to leave such a negative review. But felt it was the only way to express how I felt .
Visited May 2024
Review titled The Newcastle Upon Tyne Hospitals NHS Foundation Trust
Replied on 20 May 2024
We are sorry for your experience with the services at the Macular Centre with the arrangement of an appointment for a review and would be very interested in exploring this further with you. If you would like to discuss this please contact our Patient Relations Department on 0191 2231382 or e-mail nuth.patient.relations@nhs.net. If you wish to raise your concerns with someone who is not involved in your care, the Patient Advice and Liaison Service (PALS) can listen to your issues and aim to help sort out problems quickly and can be contacted on Freephone 0800 032 02 02 or by email on northoftynepals@nhct.nhs.uk.
-
Review titled Not very reassuring
Rated 2 stars out of 5
by Anonymous - Posted on 23 May 2024
I recently visited the RVI due to heavy bleeding. Throughout my 8 hour wait, often I wasn’t told what was going on, I wasnt updated about my condition, I wasn’t treated with empathy and I wasn’t allowed my partner with me through the whole 8 hours so I was on my own and worried. I had needles put into my hand to take paracetemol and other medication. This was later ripped out and it was quite uncomfortable. During my examination, I felt like a inconvenience and I didn’t feel comfortable or supported throughout the process. The Gynae ward wasn’t the most pleasant and I never got given any diagnosis, I was given a prescription and told to leave. I’m still bleeding now and have no idea what’s wrong.
Visited May 2024
Review titled The Newcastle Upon Tyne Hospitals NHS Foundation Trust
Replied on 31 May 2024
We are sorry for your experience with the Women's Services, RVI and the care you received during your visit. If you would like to discuss this please contact our Patient Relations Department on 0191 2231382 or e-mail nuth.patient.relations@nhs.net. If you wish to raise your concerns with someone who is not involved in your care, the Patient Advice and Liaison Service (PALS) can listen to your issues and aim to help sort out problems quickly and can be contacted on Freephone 0800 032 02 02 or by email on northoftynepals@nhct.nhs.uk.
-
Review titled Optramolagist eye clinic
Rated 2 stars out of 5
by pamela cherry - Posted on 28 February 2024
The man wowI seen was so abruped and nasty it put me off having the examination he was proper nasty not nice at all so I walked out horrible Experience do not want to go bk.
Visited February 2024
Review titled The Newcastle Upon Tyne Hospitals NHS Foundation Trust
Replied on 01 March 2024
Thank you for taking time to leave your feedback regarding your care at the eye clinic. We are sorry for your recent experience with the member of staff that saw you and would be very interested in exploring this further. If you would like to discuss this please contact our Patient Relations Department on 0191 2231382 or e-mail nuth.patient.relations@nhs.net. If you wish to raise your concerns with someone who is not involved in your care, the Patient Advice and Liaison Service (PALS) can listen to your issues and aim to help sort out problems quickly and can be contacted on Freephone 0800 032 02 02 or by email on northoftynepals@nhct.nhs.uk.
-
Review titled Great practice
Rated 5 stars out of 5
by Susan - Posted on 17 January 2024
I had to go to A&E at the RVI today , all the staff and departments I had to go to were really helpful and had great service
Visited January 2024
Review titled The Newcastle Upon Tyne Hospitals NHS Foundation Trust
Replied on 19 January 2024
Thank you for taking the time to leave your feedback regarding your care at the Emergency department at the RVI. We are pleased that the staff were helpful and provided a great service. We will forward your feedback to the directorate, who will share with the team involved.
-
Review titled Outstanding care
Rated 5 stars out of 5
by Anonymous - Posted on 29 November 2023
My husband attended the Emergency department at a weekend for chest pains. He was admitted to RVI Coronary Care and later transferred to ward 27 at Freeman for Angioplasty. We were impressed with every stage of his care. The medical and nursing staff, X-ray, and portering are all excellent. We are very Iucky to have Newcastle Hospitals in our area.
Visited November 2023
Review titled The Newcastle Upon Tyne Hospitals NHS Foundation Trust
Replied on 07 December 2023
Thank you for taking the time to leave your feedback regarding your husbands care at RVI and Freeman hospitals in Newcastle. We are pleased that you were impressed by the care at every stage and that all the staff you encountered were excellent. We will forward to the directorates involved in his care who will share with the teams concerned.
-
Review titled Do not take it out on the patients
Rated 2 stars out of 5
by Anonymous - Posted on 21 November 2023
My daughter (Uni student 21) had been ill for 8 weeks cold/chest infection. Called 111 and went to an appointment for Byker walk-in clinic received antibiotics. They didn't work by now she'd been ill for 9 weeks. Called 111 again they told her to go to a&e, in fact were going to call an ambulance for her. Being a child of the COVID era she knew a&e was only for real emergencies, she didn't feel her life was at threat so attended the Byker walk in centre. A nurse was incredibly abusive to her. She told her she shouldn't have come she probably was just ill from continual infections (freshers flu) and was wasting her time but as she was here had better check her chest. She also told her the other nurse she saw was probably lying when she checked her chest the previous week and just wanted to get rid of her with antibiotics. I appreciate the dire straits the NHS is in. Tory government have under funded the NHS for years. It's dire. However, this in no way should be taken out on the patients. My daughter is pretty tough but even she felt very wobbly coming out of the walk in centre. Yes, she may just have a continual fresher flu kind of infection but that is no excuse for this nurses attitude. Now she feels a burden to the NHS. What if she had a mental health issue and decided never to 'burden' the NHS with it - with dire consequences. Come on NHS. I know it's dire working in these circumstances but there is absolutely no need to take it out on the patients! What if my daughter was yours???
Visited November 2023
Review titled The Newcastle Upon Tyne Hospitals NHS Foundation Trust
Replied on 23 November 2023
Thank you for taking the time to leave your feedback regarding your daughter's care at the walk in centre at Byker and Emergency Department at the RVI. We are sorry that she was made to feel that she was a burden and would be very interested in exploring this further. If you would be willing to discuss this and provide more details, could you please contact our Patient Experience Team on 0191 2231382 or e-mail nuth.patient.relations@nhs.net
-
Review titled 5* service
Rated 5 stars out of 5
by Anonymous - Posted on 24 November 2023
My son scratched his eye and needed to attend a&e. I prepared for an evening in the waiting room and was so impressed with the efficiency of the staff. We were in and out within an hour. The staff were all fantastic with my son. They did a through assessment and sent us home with ongoing treatment.
Visited November 2023
Review titled The Newcastle Upon Tyne Hospitals NHS Foundation Trust
Replied on 27 November 2023
Thank you for taking the time to leave your feedback regarding your son's care at the Accident & Emergency department at the RVI. We are pleased that he was seen to quickly and that staff were efficient and thorough. Your feedback will be forwarded to the management team who will relay your kind words to all staff.