The Newcastle Upon Tyne Hospitals NHS Foundation Trust
Freeman Hospital, Freeman Road, High Heaton, Newcastle-upon-Tyne, Tyne and Wear, NE7 7DNPatient ratings and reviews
Leave a review
Help others by sharing your thoughts and experiences about The Newcastle Upon Tyne Hospitals NHS Foundation Trust.
Reviews
-
Review titled Fantastic service.
Rated 5 stars out of 5
by Ross J - Posted on 28 October 2023
After being seen by the maxillo facial department at the RVI, I was fortunate enough to receive an operation the following day due to a cancellation. The care that I received from both the staff in the maxillo facial department and the staff in Ward 20 was absolutely fantastic and I can’t thank them enough.
Visited October 2023
Review titled The Newcastle Upon Tyne Hospitals NHS Foundation Trust
Replied on 30 October 2023
Thank you for taking the time to leave your feedback regarding your recent experience in the Maxillo Facial Department at the Royal Victoria Infirmary (RVI). We are pleased to hear that you received such good care and treatment. We hope that you are now recovering well from your operation.
-
Review titled Excellent X-ray Department
Rated 5 stars out of 5
by Anonymous - Posted on 27 October 2023
I have had reason to visit the X-ray department at the Freeman twice in the last month, once for an X-Ray, and once for a CT scan. The service has been exemplary. Friendly but professional, efficient and courteous, my trips have been much shorter than I expected and the results with my GP very quickly. The fact I feel compelled to feedback despite the mental strain associated with waiting for results is testament to how good a service it is. Thank you!
Visited October 2023
Review titled The Newcastle Upon Tyne Hospitals NHS Foundation Trust
Replied on 30 October 2023
Thank you for taking the time to leave your feedback regarding your recent visits to the X-Ray Department at the Freeman Hospital. We are pleased that you found the staff friendly, professional and courteous and the appointments went smoothly. We will forward your positive comments to the directorate who will be most grateful to hear your feedback at what is understandably a worrying time for you.
-
Review titled Amazing staff
Rated 5 stars out of 5
by Kath Ruxton - Posted on 09 September 2023
Cannot underestimated the staff at the RVI. All dedicated from A&E, ward 22 and trauma orthopaedic theatre. The staff are dedicated to ensure patient care. Thankyou all.
Visited September 2023
Review titled The Newcastle Upon Tyne Hospitals NHS Foundation Trust
Replied on 11 September 2023
Thank you for taking the time to leave your feedback regarding your recent experience in the Emergency Department and Orthopedic Department at the Royal Victoria Infirmary (RVI).. We are pleased to hear that you received such good care and attention.. We hope that you are recovering well. We will forward your feedback to the team team who will be most grateful to hear your comments.
-
Review titled Fantastic treatment
Rated 5 stars out of 5
by Dawn Hassen - Posted on 01 September 2023
I recently had emergency surgery for a strangulated hernia. The surgical team and all staff involved on C 36 were extremely caring kind professional and showed me dignity and respect. The hospital from what I saw was immaculate well lead and organised. I felt very safe and very well looked after. Thankyou all so much.
Visited August 2023
Review titled The Newcastle Upon Tyne Hospitals NHS Foundation Trust
Replied on 04 September 2023
Thank you for taking the time to leave your feedback regarding your recent experience on ward 36 at the RVI. We are pleased that you found all of the team to be kind, caring and professional. We will forward your feedback to the directorate, who will share with the team involved in your care and we hope that you are recovering well from your surgery.
-
Review titled Disjointed departments
Rated 2 stars out of 5
by Anonymous - Posted on 02 August 2023
Waiting for prescription service to dispense melatonin for my little boy, caused us to miss our main appointment, even though we rang 1 hour before appointment as advised.
Visited August 2023
Review titled The Newcastle Upon Tyne Hospitals NHS Foundation Trust
Replied on 30 August 2023
Thank you for taking the time to leave your feedback regarding your experience in the hospital.. We are sorry to hear that you had problems getting the prescription in time for your little boy's appointment. This must have been frustrating, especially after ringing beforehand as you were advised. If you wish to raise your concerns with someone who is not involved in your care, the Patient Advice and Liaison Service (PALS) can listen to your issues and aim to help sort out problems quickly and can be contacted on Freephone 0800 032 02 02 or by email on northoftynepals@nhct.nhs.uk.
-
Review titled Excellent service at Minor Injuries Unit
Rated 5 stars out of 5
by MR ALAN RODGERS - Posted on 06 July 2023
Attended with hand injury. Department busy but seen within reasonable time by a very competent and friendly practitioner. Thorough assessment and sensible management. Reviewed 2 days later, same practitioner, equally excellent service. Thank you
Visited July 2023
Review titled The Newcastle Upon Tyne Hospitals NHS Foundation Trust
Replied on 10 July 2023
Thank you for taking the time to leave your feedback regarding your recent experience at the Minor Injuries Unit at the RVI. We are pleased that you received a thorough assessment and the practitioner was competent and friendly and this experience was the same 2 days later for your review. We will forward your feedback to the directorate, who will share with the team involved in your care.
-
Review titled Horrible service
Rated 1 star out of 5
by Anonymous - Posted on 24 July 2023
I have been trying to get treatment for the past 2 days. I called to see if I could make an appointment, as I am unable to wait for up to 5 hours due to heavy bleeding. I was told that there’s nothing they can do as they cannot make appointments. As a tax payer we pay towards NHS services by force, we don’t get a choice. I’d much rather pay towards private healthcare insurance instead of the NHS because at least they take you seriously. When the NHS is ready to see me I would have probably already bled to death at home. When you speak to the NHS it’s like they’re doing you a favour. But we pay them through our taxes
Visited July 2023
Review titled The Newcastle Upon Tyne Hospitals NHS Foundation Trust
Replied on 30 August 2023
Thank you for taking the time to leave your feedback regarding your experience.. We are sorry you have had difficulty arranging an appointment. If you wish to raise your concerns with someone who is not involved in your care, the Patient Advice and Liaison Service (PALS) can listen to your issues and aim to help sort out problems quickly and can be contacted on Freephone 0800 032 02 02 or by email on northoftynepals@nhct.nhs.uk.
-
Review titled Great service
Rated 5 stars out of 5
by Paul myers - Posted on 31 July 2023
Your Review: Visited urology investigations clinic To have catheter removed and follow up after op All I can say staff member has a excellent patient skills Removed my catheter with no discomfort and with my dignity listened to me answering all my concerns from my op When not sure sort clarification and gave me the answers I required In addition the whole process of my prostrate cancer journey has been excellent service delivery from start to finish both at Wansbeck then the freeman hospitals Can just say thank you to the whole team
Visited July 2023
Review titled The Newcastle Upon Tyne Hospitals NHS Foundation Trust
Replied on 30 August 2023
Thank you for taking the time to leave your feedback regarding your care in the Urology department at the Freeman Hospital. We are pleased that you have been looked after very well by the team during your treatment . We will forward your feedback to the department, who will share with the team involved in your care.
-
Review titled RVI A&E
Rated 5 stars out of 5
by Gillian Casson - Posted on 26 June 2023
Was blue lighted into RVI. With a rare calcium disorder the team acted quickly and efficiently and saved my life The way they all worked together was a blueprint of the best of the NHS In the nicest way I hope I never have to use the facilities again Thank you for looking after me and my partner when we needed it most
Visited June 2023
Review titled The Newcastle Upon Tyne Hospitals NHS Foundation Trust
Replied on 29 June 2023
Thank you for taking the time to leave your feedback regarding your experience with the Emergency Department at the RVI. We are pleased that the team acted quickly and efficiently, working together to save your life. We will forward your feedback to the directorate who will share with the team involved in your care.
-
Review titled Heel fracture
Rated 5 stars out of 5
by Keith Rothery - Posted on 18 May 2023
All the staff were fantastic nothing was any problem I've been back for stitches to be removed the sister organised my next visit she couldn't have been more helpfully thank you all
Visited May 2023
Review titled The Newcastle Upon Tyne Hospitals NHS Foundation Trust
Replied on 19 May 2023
Thank you for taking the time to leave your feedback regarding your care at Newcastle Hospitals. We are pleased that you found the staff to be fantastic and they could not have been more helpful. We will forward your feedback to the directorate, who will share with the team involved in your care.