East Sussex Healthcare NHS Trust
St. Annes House, 729 The Ridge, St. Leonards-on-Sea, East Sussex, TN37 7PTPatient ratings and reviews
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Reviews
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Review titled Excellent service
Rated 5 stars out of 5
by Anonymous - Posted on 11 June 2024
I recently had a minor eye procedure at Bexhill hospital (Opthamology dept) The staff were brilliant - caring, friendly and very efficient throughout my appointment. I cannot thank them enough for their care. I am delighted with the end result and very grateful to the team of 4 who looked after me.
Visited June 2024
Review titled East Sussex Healthcare NHS Trust
Replied on 11 July 2024
It was lovely to read your feedback regarding your eye procedure at Bexhill Hospital and that you are also delighted with the result. We will ensure your words of appreciation are shared with the Ophthalmology Team.
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Review titled Amazing Conquest hospital A&E care
Rated 5 stars out of 5
by Anonymous - Posted on 07 June 2024
Arrived after a sports injury and in a lot of pain. Around 5 mins wait before being seen. Had a full assessment of the injury, brace, crutches and pain killers within 30 mins by a fantastic nurse and a time for a follow up appointment within the next week. Could not be happier with the service received. Thought I'd be looking at hours sat in a waiting room but this absolutely was not the case - such a relief!!
Visited June 2024
Review titled East Sussex Healthcare NHS Trust
Replied on 11 July 2024
We endeavour to provide a high standard of care to all our patients. It was therefore pleasing to receive your feedback following your attendance to our Emergency Department at Conquest Hospital and to learn that you were promptly assessed and treated for your presenting sports injury. We would like to thank you for taking time to share your experience and hope your follow up appointment went well.
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Review titled A safe port in a storm
Rated 5 stars out of 5
by Barry - Posted on 06 July 2024
I was taken ill whilst holidaying alone. I was dealt with very efficiently and compassionately by the staff at A and E. My problem was diagnosed and I was referred for surgery at the Conquest Hospital Hastings the following day. My thanks to A and E for helping me through a distressing time.
Visited June 2024
East Sussex Healthcare NHS Trust has not yet replied.
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Review titled A safe haven in a storm
Rated 5 stars out of 5
by Barry - Posted on 06 July 2024
I needed emergency surgery whilst on holiday alone. The staff on the surgical assessment unit were all so professional and caring that they made what could have been a distressing experience for me so much more positive and reassuring.
Visited June 2024
East Sussex Healthcare NHS Trust has not yet replied.
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Review titled Conquest hospital
Rated 5 stars out of 5
by Paul - Posted on 26 June 2024
Had a week in icu. Everyone in hospital. Was lovely doctors and nurses really helped to get me back on my feet again now nearly back to full fitness thanks to everyone in hospital
Visited May 2024
Review titled East Sussex Healthcare NHS Trust
Replied on 11 July 2024
Dear Paul, We were pleased to hear that you are nearly back to full fitness following your stay in ITU, which we realise will have been worrying for you. We were also glad that the medical and nursing staff assisted your recovery and will ensure your lovely words are relayed to the team in ITU.
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Review titled Great experience
Rated 5 stars out of 5
by Anonymous - Posted on 01 May 2024
Our consultant at the Conquest Hospital did an outstanding job of taking care of our 4 year old son, he was very interactive with him, he put us at ease and happily answered all our questions. He took the time to clearly asses what the problem was and explained to us clearly what was going on. We left feeling confident and extremely greatful for his care.
Visited May 2024
Review titled East Sussex Healthcare NHS Trust
Replied on 24 May 2024
Thank you for taking the time to provide such lovely feedback following your son's appointment with his Consultant. It was pleasing to read that the Consultant put you and your son at ease and communicated what was happening and left your feeling confident in the care that had been provided. Please be assured that your kind words will be relayed to the department concerned.
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Review titled ED Conquest
Rated 5 stars out of 5
by John - Posted on 21 February 2024
Thank you to all the staff at the Conquest ED staff on 20/02/2024 who treated an injury I sustained earlier in the evening, treated with respect, compassion a humour, once again thank you for all you do for our community
Visited February 2024
Review titled East Sussex Healthcare NHS Trust
Replied on 11 March 2024
Dear John, We strive to provide a high standard of care to all our patients and are pleased that this was evident during your recent attendance to our Emergency Department at Conquest Hospital. We really appreciate you taking the time to provide such lovely feedback and will ensure this is relayed to the team in the Emergency Department.
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Review titled Great patient care
Rated 5 stars out of 5
by Gill Huxley - Posted on 07 March 2024
From the first appointment for investigations, admission for surgery and care as an inpatient and follow up consultation - could not fault the care given by the staff who were very understanding during a very anxious time for myself and my family
Visited January 2024
Review titled East Sussex Healthcare NHS Trust
Replied on 25 March 2024
Dear Gill, It was reassuring to learn that you could not fault the care you received during your treatment pathway. We recognise that undergoing a surgical procedure can be a worrying and stressful time and we were pleased that staff provided you with reassurance and understanding. We do hope you are recovering from your surgery and wish you all the best.
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Review titled Amazing Endoscopy Unit
Rated 5 stars out of 5
by Sasha Sumner - Posted on 30 December 2023
I had my first endoscopy and colonoscopy today and just wanted to say a huge thank you to the whole team who looked after me from start to finish. Everyone made me feel so at ease and I was the last patient of 2023! I asked the fireworks but hey ho! Thanks again to everyone, enjoy your well deserved break and have a happy healthy new year x
Visited December 2023
Review titled East Sussex Healthcare NHS Trust
Replied on 08 January 2024
Dear Sasha, Thank you for providing such lovely feedback following your attendance to the Endoscopy Unit. All patients should feel well cared and confident in the care they are receiving and we glad that this was evident during your procedures. Please be assured that your comments will be relayed to the staff involved and we wish you a happy and healthy new year also.
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Review titled Superb service and care
Rated 5 stars out of 5
by Nicola Bendyhe-Brown - Posted on 21 November 2023
During my 3 days at Eastbourne Hospital I was cared for by accident and emergeny and Acute Medical Unit and the care and service was incredible. What stood out was that they were kind and considerate even though stretched and probably exhausted working with sick people every day. I couldn't fault the serice the place was immaculate and the staff attentive and professional. I am home well thanks to all of them. Thankyou
Visited November 2023
Review titled East Sussex Healthcare NHS Trust
Replied on 11 December 2023
Dear Nicola, Thank you for your kind feedback regarding your attendance to the Emergency Department and subsequent admission to the Acute Medical Unit at Eastbourne District General Hospital. The Trust strives to provide a high standard of care to all patients and so we were pleased to read that you were treated with kindness and compassion as this underpins our core values. Please be assured that we will share your positive experience with these departments, and wish you all the best.