East Sussex Healthcare NHS Trust
St. Annes House, 729 The Ridge, St. Leonards-on-Sea, East Sussex, TN37 7PTPatient ratings and reviews
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Reviews
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Review titled Extremely impressed
Rated 5 stars out of 5
by Barbara Jones - Posted on 10 January 2023
I came into the Conquest A&E early on Jan 1 with breathing difficulties. Spent a day in the Emergency treatment room, then admitted with flu. I've never seen such efficient dedication and care and attention to detail, an endlessly busy team of doctors and nurses dealing with dozens of walk-ins, so much patience and warmth and efficiency. I am seriously impressed and have no doubt they saved my life. No idea how these fantastic people cope with risking their own health at the same time showing such professionalism and kindness, and good humour, towards the rest of us. Really heartwarming. A huge thank you from me.
Visited January 2023
Review titled East Sussex Healthcare NHS Trust
Replied on 25 April 2023
Dear Barbara, Thank you for taking the time to leave such great feedback about your attendance to the Emergency Department (ED) at Conquest Hospital in January 2023; we really appreciate it. First and foremost, we very much hope you are now better as presenting with breathing difficulties must have been an enormously worrying time for you. The Trust strives to provide a high standard of care for all patients, and so we are pleased to read you were well-looked after by staff who excelled in their duty of care as this underpins our values of respect and compassion. We will ensure your generous words are shared with staff in the ED and hope you are keeping safe and well.
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Review titled Exemplary
Rated 5 stars out of 5
by David S - Posted on 05 January 2023
I walked into the Conquest A&E at 6.15am on Bank Holiday 2nd Jan, with a pulse of 180 and was totally breathless, I could barely stand, I was triaged within 30mins and on a vitals support machine in A&E for 8 hours observation, a fabulous team looked after me (worked on me) and coordinated with the Cardio Dept and senior Drs gathering all the info needed, ecg’s, blood tests, xrays, blood pressure and pulse monitoring, so they and Cardiology had all the background needed to make the decisions required. I was stabalised as best my condition and body can allow currently and left the department the same day at 3-15pm with a next steps plan of action – which is very reassuring where one’s heart is involved. Sadly I did witness people in corridors in beds, and an A&E waiting room crammed to capacity, everyone was trying to do the best they could in a highly pressurised situation. Thank you Conquest Hospital for all you did for me and are going to continue to do as we find out more about my poorly body.
Visited January 2023
Review titled East Sussex Healthcare NHS Trust
Replied on 25 April 2023
Dear David, Thank you for your lovely feedback regarding the care you received from both our Emergency Department at Conquest Hospital and the Cardiology Department; we really do appreciate it. It must have been very worrying presenting with breathing problems and so we are pleased to learn that your condition was thoroughly investigated to enable the staff to make an informed decision in terms of your treatment. The Trust endeavours to provide the best possible care to all our patients and it is reassuring that this is reflected by your experience. We will ensure your feedback is shared with staff and hope that your condition has now stabilised.
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Review titled Brilliant care
Rated 5 stars out of 5
by Anonymous - Posted on 17 January 2023
My Dad has recently been nursed on Glynde Ward - the team were truly amazing and everyone treated both my Dad and his family with care and dignity at all times - they were brilliant
Visited January 2023
Review titled East Sussex Healthcare NHS Trust
Replied on 25 April 2023
We really appreciate the feedback you have provided concerning the care your father received on Glynde Ward. The Trust strives to provide the best possible care to our patients and their families that is underpinned by respect and compassion and it was therefore pleasing to read that this was evident during your father's admission and with the interactions with his family. Thank you for your lovely comments, which we will ensure are relayed to the dedicated team on Glynde Ward.
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Review titled Excellent care
Rated 4 stars out of 5
by Anonymous - Posted on 14 January 2023
I recently received excellent care at the Conquest for a gynae procedure. All the staff were kind, caring and professional ; those on Gardner ward and the theatre staff. The doctor was very reassuring, and empathic on the day and followed this with a validating letter. The HCA was kind, with a lovely sense of humour. I really valued the empathy of the theatre sister prior to the procedure. Really great experience when the NHS is under so much pressure - thank you all
Visited December 2022
Review titled East Sussex Healthcare NHS Trust
Replied on 25 April 2023
Thank you for taking the time to leave such lovely comments about your experience of care in the Gynaecology Department at Conquest Hospital. The Trust works hard to provide all patients with a high standard of care that is underpinned by values of respect and compassion, together with kindness and professionalism, and we are delighted to know this was evident from all staff involved in your care. We will share your feedback with the team.
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Review titled Great attitude and care
Rated 5 stars out of 5
by Anonymous - Posted on 14 December 2022
Despite an obviously busy time, all the staff in A&E and Eastdene Ward treated mum and I with care and patience. We are grateful for the positive and attentive attitude, clear communication and support shown during her stay. Thank you
Visited December 2022
Review titled East Sussex Healthcare NHS Trust
Replied on 25 April 2023
Thank you for taking the time to leave us such lovely feedback, it is always pleasing to hear such kind words of appreciation towards our staff. We do hope that your mother has recovered well and will ensure your comments are relayed to staff in both the Emergency Department and on East Dean Ward.
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Review titled Good Experience
Rated 5 stars out of 5
by R Gorham - Posted on 07 December 2022
I was scheduled for a procedure at short notice at the Conquest Hospital Hastings which involved a pre-assessment at DGH Eastbourne two days before. I was duly admitted as a day patient for the procedure at the Conquest hospital. Everyone who I came into contact with that day, and at the pre-assessment made me feel well looked after and confident. They were all efficient, friendly and kind and the whole thing went like clockwork. The procedure has been a success. Thank you.
Visited December 2022
Review titled East Sussex Healthcare NHS Trust
Replied on 25 April 2023
Thank you for taking the time to leave us such positive feedback following your procedure in December 2022. It was pleasing to read that your patient pathway from pre-assessment to your actual procedure was well managed and made you feel confident in your treatment and well cared for. We will share your feedback with both teams and hope that you have recovered well from your procedure.
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Review titled Professional and Friendly
Rated 5 stars out of 5
by Anonymous - Posted on 30 November 2022
I was seen in the Eastbourne Radiology Department today. The whole team are professional and friendly. They explained every step along the way. Thank you for a great service
Visited November 2022
Review titled East Sussex Healthcare NHS Trust
Replied on 07 December 2022
Thank you for taking the time to leave us such kind words about your recent experience of the Radiology Department at Eastbourne District General Hospital; we do appreciate it. The Trust works hard to provide a high standard of care to all patients, and so we are delighted to read this was your experience. It is also assuring for us to read that you found the team to be friendly and professional as this reflects our values of respect and compassion, and the importance of good communication to help patients understand what our procedures involve. We hope the results come back quickly, if they have not already, and that any further care you need can be organised. We will also share your lovely words with staff, and wish you all the very best. Take care, keep well and stay safe.
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Review titled Early pregnancy unit
Rated 5 stars out of 5
by Anonymous - Posted on 29 November 2022
The early pregnancy unit is an absolute asset to the trust. The care received recently has been kind and supportive and all the staff have shown so much compassion and empathy. I hope they realise what a wonderful service they are.
Visited November 2022
Review titled East Sussex Healthcare NHS Trust
Replied on 07 December 2022
Thank you for taking the time to leave us such lovely words about your recent experience of the Early Pregnancy Unit; we really appreciate it. The Trust works hard to provide a high standard of care to all patients, and so we are delighted to read this was your experience. It is also assuring for us to read that you found the care given to be kind and supportive at this stage of your pregnancy as this reflects our values of respect and compassion. It is an exciting time for you, and we are pleased to have provided you with a positive experience. We will share your lovely words with staff, and wish you all the very best. Take care, keep well and stay safe.