East Sussex Healthcare NHS Trust
St. Annes House, 729 The Ridge, St. Leonards-on-Sea, East Sussex, TN37 7PTPatient ratings and reviews
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Reviews
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Review titled Excellent Teamwork
Rated 5 stars out of 5
by Clem - Posted on 10 February 2023
Attended A&E with haemorrhaging polyp, referred to Maxillofacial for assessment after stopping flow. Attended Maxillofacial assessment clinic few days later, and had polyp removed later same day. Excellent service.
Visited February 2023
Review titled East Sussex Healthcare NHS Trust
Replied on 26 May 2023
Dear Clem, Thank you for your lovely feedback; we really appreciate it. It must have been very worrying having the symptoms you presented with, however, we are pleased to read that you received an excellent service from our Emergency Department and Maxillofacial Team, as we do strive to provide a high standard of care to all our patients. We will ensure your feedback is relayed to staff and hope that you have made a full recovery following your polyp removal.
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Review titled Excellent Service Endocopy Dept, Conquest
Rated 5 stars out of 5
by Joan Rothery - Posted on 16 February 2023
Thank you for the excellent service I received in the Endocopy Department today. I came in for a colonoscopy and every member of staff I came across was kind, helpful and very caring, not just to me but to every patient. They put me at ease and the whole procedure was faultless. I honestly can't thank you enough.
Visited February 2023
Review titled East Sussex Healthcare NHS Trust
Replied on 26 May 2023
Dear Joan, Thank you for providing such great feedback about your recent attendance to the Endoscopy Department; we do appreciate it. The Trust endeavours to provide a high standard of care to all our patients, and so we are delighted to read that this was your experience. Please be assured that we will relay your feedback to the staff.
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Review titled Fantastic care and kindness
Rated 5 stars out of 5
by Rachael Smart - Posted on 12 February 2023
My son was dealt with speedily and with great care and attention. The Nurses were so supportive of us too. Nothing was too much trouble.
Visited February 2023
Review titled East Sussex Healthcare NHS Trust
Replied on 26 May 2023
Dear Rachael, Thank you for taking the time to provide such kind feedback about your son's recent attendance to hospital. As a parent, we appreciate it is worrying when you child is unwell or injured and so it was reassuring to learn that your son's experience was positive, in that he was seen quicky, provided with the appropriate care and that staff were supportive. Please accept our best wishes to you and your son.
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Review titled Fantastic care and kindness
Rated 5 stars out of 5
by Rachael Smart - Posted on 12 February 2023
My son was dealt with speedily and with great care and attention. The Nurses were so supportive of us too. Nothing was too much trouble.
Visited February 2023
Review titled East Sussex Healthcare NHS Trust
Replied on 26 May 2023
Dear Rachael, Thank you for taking the time to provide such kind feedback about your son's recent attendance to hospital. As a parent, we appreciate it is worrying when you child is unwell or injured and so it was reassuring to learn that your son's experience was positive, in that he was seen quicky, provided with the appropriate care and that staff were supportive. Please accept our best wishes to you and your son.
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Review titled Friendly, rapid and informative treatment
Rated 5 stars out of 5
by Catherine Cavanagh - Posted on 06 January 2023
We arrived 8.30pm at A&E on a busy evening with numerous incidences of flu. Mum was suffering from a mini stroke and was seen within 5 mins of being met by friendly reception staff. The doctors kept me updated on the treatment process, she had a CT scan and we were able to leave within 3 hours. Thank you to all for your expert, cheerful and compassionate service.
Visited January 2023
Review titled East Sussex Healthcare NHS Trust
Replied on 25 April 2023
Dear Catherine, Thank you for taking the time to leave us such lovely feedback about your mother's experience when you attended our Emergency Department (ED). The flow of patients through the ED can make it a complex and challenging area of care, so we are pleased to note that your mother was treated promptly, staff were friendly and you were kept updated throughout, as we strive to provide the best possible care. We will share your positive comments with the staff involved and do hope your mother is making progress following her mini stroke.
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Review titled Extremely impressed
Rated 5 stars out of 5
by Barbara Jones - Posted on 10 January 2023
I came into the Conquest A&E early on Jan 1 with breathing difficulties. Spent a day in the Emergency treatment room, then admitted with flu. I've never seen such efficient dedication and care and attention to detail, an endlessly busy team of doctors and nurses dealing with dozens of walk-ins, so much patience and warmth and efficiency. I am seriously impressed and have no doubt they saved my life. No idea how these fantastic people cope with risking their own health at the same time showing such professionalism and kindness, and good humour, towards the rest of us. Really heartwarming. A huge thank you from me.
Visited January 2023
Review titled East Sussex Healthcare NHS Trust
Replied on 25 April 2023
Dear Barbara, Thank you for taking the time to leave such great feedback about your attendance to the Emergency Department (ED) at Conquest Hospital in January 2023; we really appreciate it. First and foremost, we very much hope you are now better as presenting with breathing difficulties must have been an enormously worrying time for you. The Trust strives to provide a high standard of care for all patients, and so we are pleased to read you were well-looked after by staff who excelled in their duty of care as this underpins our values of respect and compassion. We will ensure your generous words are shared with staff in the ED and hope you are keeping safe and well.
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Review titled Exemplary
Rated 5 stars out of 5
by David S - Posted on 05 January 2023
I walked into the Conquest A&E at 6.15am on Bank Holiday 2nd Jan, with a pulse of 180 and was totally breathless, I could barely stand, I was triaged within 30mins and on a vitals support machine in A&E for 8 hours observation, a fabulous team looked after me (worked on me) and coordinated with the Cardio Dept and senior Drs gathering all the info needed, ecg’s, blood tests, xrays, blood pressure and pulse monitoring, so they and Cardiology had all the background needed to make the decisions required. I was stabalised as best my condition and body can allow currently and left the department the same day at 3-15pm with a next steps plan of action – which is very reassuring where one’s heart is involved. Sadly I did witness people in corridors in beds, and an A&E waiting room crammed to capacity, everyone was trying to do the best they could in a highly pressurised situation. Thank you Conquest Hospital for all you did for me and are going to continue to do as we find out more about my poorly body.
Visited January 2023
Review titled East Sussex Healthcare NHS Trust
Replied on 25 April 2023
Dear David, Thank you for your lovely feedback regarding the care you received from both our Emergency Department at Conquest Hospital and the Cardiology Department; we really do appreciate it. It must have been very worrying presenting with breathing problems and so we are pleased to learn that your condition was thoroughly investigated to enable the staff to make an informed decision in terms of your treatment. The Trust endeavours to provide the best possible care to all our patients and it is reassuring that this is reflected by your experience. We will ensure your feedback is shared with staff and hope that your condition has now stabilised.
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Review titled Brilliant care
Rated 5 stars out of 5
by Anonymous - Posted on 17 January 2023
My Dad has recently been nursed on Glynde Ward - the team were truly amazing and everyone treated both my Dad and his family with care and dignity at all times - they were brilliant
Visited January 2023
Review titled East Sussex Healthcare NHS Trust
Replied on 25 April 2023
We really appreciate the feedback you have provided concerning the care your father received on Glynde Ward. The Trust strives to provide the best possible care to our patients and their families that is underpinned by respect and compassion and it was therefore pleasing to read that this was evident during your father's admission and with the interactions with his family. Thank you for your lovely comments, which we will ensure are relayed to the dedicated team on Glynde Ward.
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Review titled Excellent care
Rated 4 stars out of 5
by Anonymous - Posted on 14 January 2023
I recently received excellent care at the Conquest for a gynae procedure. All the staff were kind, caring and professional ; those on Gardner ward and the theatre staff. The doctor was very reassuring, and empathic on the day and followed this with a validating letter. The HCA was kind, with a lovely sense of humour. I really valued the empathy of the theatre sister prior to the procedure. Really great experience when the NHS is under so much pressure - thank you all
Visited December 2022
Review titled East Sussex Healthcare NHS Trust
Replied on 25 April 2023
Thank you for taking the time to leave such lovely comments about your experience of care in the Gynaecology Department at Conquest Hospital. The Trust works hard to provide all patients with a high standard of care that is underpinned by values of respect and compassion, together with kindness and professionalism, and we are delighted to know this was evident from all staff involved in your care. We will share your feedback with the team.
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Review titled Great attitude and care
Rated 5 stars out of 5
by Anonymous - Posted on 14 December 2022
Despite an obviously busy time, all the staff in A&E and Eastdene Ward treated mum and I with care and patience. We are grateful for the positive and attentive attitude, clear communication and support shown during her stay. Thank you
Visited December 2022
Review titled East Sussex Healthcare NHS Trust
Replied on 25 April 2023
Thank you for taking the time to leave us such lovely feedback, it is always pleasing to hear such kind words of appreciation towards our staff. We do hope that your mother has recovered well and will ensure your comments are relayed to staff in both the Emergency Department and on East Dean Ward.