George Eliot Hospital NHS Trust
Lewes House, College Street, Nuneaton, Warwickshire, CV10 7DJPatient ratings and reviews
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Reviews
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Review titled Such wonderful compassionate staff
Rated 5 stars out of 5
by Jane Higgins - Posted on 13 December 2024
A huge shout to the wonderful staff member on the Arbury Ward. We called a sick relative from Perth Western Australia . Utilising their IPad we were able to have a final goodbye conversation . Nothing was too much trouble for the lovely nurse who assisted us. Kindness and compassion at its finest . A credit to her profession and employers
Visited December 2024
George Eliot Hospital NHS Trust has not yet replied.
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Review titled Fantastic Nurses
Rated 3 stars out of 5
by Liv - Posted on 07 September 2024
I attended Urgent Care in Nuneaton on 06.09.2024, and wanted to give a shout out and praise to the fantastic nurses working in triage assessment that night. It was obvious that the Friday night rush was extremely chaotic and stressful for them, but they remained positive, calm, friendly and approachable throughout. They actively went above and beyond to ensure everybody was comfortable. I saw one nurse get stopped repeatedly by several different patients on her way to another room, and she responded to each one with kindness, compassion and empathy. She took all of their individual requests seriously and went out of her way to get answers for each one. I cannot commend our fantastic nurses enough for making a very scary experience feel reassuringly calm- even if the service is extremely stretched.
Visited September 2024
Review titled George Eliot Hospital NHS Trust
Replied on 13 September 2024
Dear Liv, thank you for taking the time to write this review of your experience. I'm very sorry that you had reason to visit Urgent Care but glad to read that you were treated with kindness and compassion. I will make sure that your comments are shared with the staff team who will be happy to hear them. Best wishes, Becky, Head of Patient Experience.
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Review titled Children's Assessment Unit is absolutely dreadful
Rated 1 star out of 5
by Anonymous - Posted on 25 August 2024
The CAU is not fit for purpose. No ventilation, no windows, dirty, small and overcrowded. Hot and stuffy! Desensitised staff who do not care about children. No attempt to minimise children's discomfort. Long wait times for small children! Hospital management need to investigate the CAU urgently. Felt like a third world hospital!
Visited August 2024
George Eliot Hospital NHS Trust has not yet replied.
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Review titled Slow and Inefficient
Rated 3 stars out of 5
by Anonymous - Posted on 11 July 2024
Arrive at just gone 11am, first process of arrival to A&E being triaged by nurse and receiving ECG was quick. However once we were moved onto the Same Day Emergency Care (SDEC) department there was zero process. Waited over 2 hours for bloods to be taken. Over an hour then to be seen by a doctor to then be sent for an XRay which we knew we needed as we had been referred by the GP to A&E for Xray and Blood Tests. Xray process was pretty quick but once returned we waited ages to be seen by the doctor again and when we were seen we had the consultation in a store cupboard. We are now over 6 hours into our visit and are now waiting on the final test results to be sent home. The process needs streamlining and the staff could benefit from some lean training to improve the process and reduce waiting times considerably. Finally the food available in WHSmiths is poor and is mainly junk food. With the current obesity problem in the UK the NHS should really be promoting healthy eating within there facilities.
Visited July 2024
George Eliot Hospital NHS Trust has not yet replied.
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Review titled Brilliant hand therapy
Rated 5 stars out of 5
by Jennie Busby - Posted on 13 July 2024
Had very positive physio experience at hand clinic 3 sessions with extremely capable and knowledgeable young man Could not have been kinder or more empathetic My wrist is so much better as a result of my appointments Thank you
Visited July 2024
Review titled George Eliot Hospital NHS Trust
Replied on 13 September 2024
Dear Jennie thank you for taking the time to leave this kind review. I will make sure your feedback is shared with the Physio staff teams. With best wishes, Becky, Head of Patient Experience
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Review titled A n E
Rated 1 star out of 5
by Suzie - Posted on 30 July 2024
Quiet night in the department.All nursing staff unprofessional especially the member of the team dealing with my grandson. Failed on all levels, even the basics of common curtsey! As a registered nurse of 40 yrs you made me ashamed
Visited July 2024
Review titled George Eliot Hospital NHS Trust
Replied on 09 August 2024
Dear Suzie Thank you for taking the time to share your experience with us. I am very sorry that your visit to A and E was disappointing, especially when it comes to the care your grandson received. As a nurse with so much experience, your perspective is incredibly valuable to us, and I am so sorry to read that we fell short of the standards you, and your grandson, rightfully expect. Please know that we take your feedback very seriously. We understand how important compassionate and professional care is, and I sincerely apologise that this wasn't provided. Please can you contact us so we can understand more about what happened? Your insights can help us learn and improve. If you feel comfortable, please contact pals@geh.nhs.uk Once again, I am truly sorry for your experience and for the distress it caused you and your family. Best wishes Becky Head of Patient Experience
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Review titled Excellent
Rated 5 stars out of 5
by Veronika - Posted on 06 April 2024
We visited A&E on Saturday morning with my 2 year old daughter. The waiting time was about an hour. All staff was very nice and helpful. The doctor fixed my daughter's pulled elbow and explained everything clearly. Great service!
Visited April 2024
Review titled George Eliot Hospital NHS Trust
Replied on 19 April 2024
Dear Veronika, I hope your daughter is feeling better. Thank you for taking the time to tell us about your experience in A&E and I'm so glad that the doctor explained everything clearly. It's so important. I will make sure your experience is shared with the A&E staff team - I know this will make their day. Best wishes, Becky Head of Patient Experience
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Review titled Endoscopy department
Rated 5 stars out of 5
by Karen Simmons - Posted on 28 April 2024
I visited endoscopy dept on Saturday for gastrocopy/colonoscopy all my nerves were put at ease nurses were lovely especially J .Would recommend endoscopy dept because you get looked after from start to finish .Thankyou
Visited April 2024
Review titled George Eliot Hospital NHS Trust
Replied on 20 May 2024
Dear Karen, thank you for taking the time to tell us about experience in the endoscopy department. I will make sure that your kind comments are given to the team. Best wishes, Becky, Head of Patient Experience
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Review titled Potentially dangerous experience
Rated 1 star out of 5
by Anonymous - Posted on 12 April 2024
I visited A&E after being sent there by my GP due to a mental health crisis. The triage team did an excellent job. However, the person I saw from the acute mental health team was not at all helpful. In fact, they were potentially dangerous in that the comments they made were inappropriate and upsetting. They didn’t listen to my story or history, they made a lot of assumptions without giving me space to clarify, and they shared far too much of their own story and issues. Had I been in an even more vulnerable mental state at the time, their actions could easily have pushed me into dangerous behaviour. In the end, they did agree to refer me to the home treatment service for mental health, but seemed to think this was unlikely to help. Having seen that team this morning - they were excellent, professional, compassionate, and provided the necessary support.
Visited April 2024
Review titled George Eliot Hospital NHS Trust
Replied on 19 April 2024
Thank you for taking the time to write about your experience. I'm so sorry to read that the acute mental health team did not help you and in fact, added to your distress. You should have been listened to carefully and treated with sensitivity and empathy and I'm very sorry this wasn't the case. It's reassuring to hear that the home treatment service was able to provide the support you needed and I hope you are recovering well. I will make sure that your experience is shared with the team and used to improve the service they provide. If you would like to talk to me about this please contact pals@geh.nhs.uk and ask for Becky. Best wishes, Becky Head of Patient Experience and Volunteering
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Review titled Great hospital, terrible parking
Rated 4 stars out of 5
by Charlie - Posted on 24 April 2024
Visited here quite a few times and always had great interactions with staff, especially the physio department. The parking situation at the hospital is ridiculous though, if you've got an afternoon appointment you've no chance of getting parked. I've been late to appointments when I got to the car park half an hour prior to my appointment.
Visited April 2024
Review titled George Eliot Hospital NHS Trust
Replied on 20 May 2024
Dear Charlie, thank you for taking the time to tell us about your experience. I'm very sorry about the trouble you've had parking. We are doing a lot of work to improve the parking situation as we know it's a big issue for patients and also for staff. I will make sure your comments are fed back to the Estates team. Thank you for your patience. Best wishes, Becky, Head of Patient Experience