George Eliot Hospital NHS Trust
Lewes House, College Street, Nuneaton, Warwickshire, CV10 7DJPatient ratings and reviews
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Reviews
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Review titled 9 months after referral I have received next to no care
Rated 1 star out of 5
by Anonymous - Posted on 16 December 2022
My review is based on my experience of the gastroenterology unit of Ge hospital. Nine months after being referred to Ge I have a one minute long conversation with a doctor on the phone and one test undertaken. The conversation was so short I had no time to explain my condition and I was left feeling the doctor did not take the time to understand or care about me. The staff that did my test were great, however I had to wait three months for this test and almost another three months for the results. These results would not be given to me on the phone so I was left waiting and worrying. After waiting almost three months my appointment to speak with the doctor was cancelled a week before and moved from November to April. I only got my results after running up again after this and have been given no advice or medication to help me manage my condition for a another five months until my next appointment. At which point no doubt I will have another two minute conversation on the phone with the doctor and be sent for more tests that will be another three months away and then wait another three months for the results. I feel totally let down by the care I have received and left at a loss of what to do. My condition is getting worse and it seems nobody at Ge care. I left trying to get private health care but I can’t afford it, I may have to go into debt to try and get help as my mental is in the gutter from living in pain and anxiety for a almost a year.
Visited December 2022
Review titled George Eliot Hospital NHS Trust
Replied on 23 January 2023
Dear Patient, I'm so sorry to read about your experience, the long waits and cancellation and also that I am late in replying to you. We do care and I'd like to speak to you and find out how I can help. Please can you email pals@geh.nhs.uk and ask for Becky and they will put you in touch. Best wishes, Becky, Patient Experience Manager
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Review titled Amazing care at A&E
Rated 5 stars out of 5
by Anonymous - Posted on 07 December 2022
Had to visit A&E with my son who was in significant pain following a rugby injury. Packed on arrival with waits for both out of hours and A&E triage but nurse on entrance kept a watching eye on my son and facilitated the ordering of an XRay and transfer through as soon as possible. Staff throughout very efficient and patient centric and son was quickly assessed, XRayed and discharged. I cannot fault any of the team we experienced- it was patently clear that the pressures on services like this are extreme but care and safety is clearly the priority.
Visited December 2022
Review titled George Eliot Hospital NHS Trust
Replied on 23 January 2023
Dear Patient, I'm very sorry to be late in replying to your feedback. Thank you for taking the time to write this and I hope your son is feeling better. I'm glad you found the staff to be efficient and patient centric. I will pass your kind comments to the staff team. They will love to read your review. Best wishes, Becky, Patient Experience Manager.
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Review titled Thank you
Rated 5 stars out of 5
by Anonymous - Posted on 03 December 2022
Thanks to everyone who helped me , I was referred from out of hours doctor and my only wait was for my blood results.. The care was excellent and hugely improved from when I was there many many years ago. I do have a suggestion for you to please look at - I was asked to return the next day to collect medication from pharmacy, this meant another journey after spending several hours of the night at hospital and being unwell. Luckily my children were old enough to stay home. Also not good for the environment with so many journeys ; and the impact on needing to take time off work. I saw others who had been at Accident and Emergency the previous night too in a similar position. Had to go to pharmacy twice as the medications were not on system the first time , and had to wait around 40 minutes to get it the second time. If the medications were given at Accident and Emergency it can save so much time. Or else a prescription that can be used at any local pharmacy is better for the patients experience. I pay for my prescriptions and would have been happy to pay as usual if this had been available at Accident and Emergency.
Visited December 2022
Review titled George Eliot Hospital NHS Trust
Replied on 23 January 2023
Dear Patient, thank you for taking the time to tell us about your experience. I'm really glad that you were happy with the care. Thank you for your suggestions around collecting medicines, I'm sorry that you had to go to pharmacy twice and had a long wait. I will pick this up with the pharmacy team and do what I can to get this process improved. Please feel free to get in touch with me if you'd like to discuss this further. You can email pals@geh.nhs.uk and ask for your email to be forwarded to Becky. Thanks again, Becky, Patient Experience Manager
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Review titled Amazing Treatment
Rated 5 stars out of 5
by Helen - Posted on 17 November 2022
My Dad had to go to A &E at the George Eliot Monday evening. The care and treatment he received from all staff was outstanding. He had to have various tests, and was very poorly. I want to thank all of the staff who dealt with my Dad, I can't thank you enough for how you treated him. Any time my family members have gone to the A & E department, you've been brilliant every time. I can't thank you enough for your care.
Visited November 2022
Review titled George Eliot Hospital NHS Trust
Replied on 18 November 2022
Dear Helen, thank you for taking the time to feedback about your experience at A&E, I hope your Dad is feeling better. I will make sure that your feedback is shared with the A&E team. Thank you. Becky, Patient Experience Manager
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Review titled Great nursing staff helped me to feel comfortable
Rated 5 stars out of 5
by Anonymous - Posted on 02 November 2022
I attended for a hysteroscopy today and was absolutely dreading it. A lovely woman talked me through getting changed into gown and to get ready on the hospital bed. She was very chatty and sat close to me at my side during the whole process which is an uncomfortable procedure she took my hand and comforted me and helped me time my breathing . I felt relaxed and reassured the whole time and very thankful for her assisting me through and making an unpleasant procedure manageable. I really feel she was so good at her job. The gynaecologist who carried out the procedure had a good manner and got the job done whilst talking to me and showing me the screen. Thank you to all the staff for their compassion and help much appreciated
Visited November 2022
Review titled George Eliot Hospital NHS Trust
Replied on 22 November 2022
Thank you for taking the time to leave feedback the team will really appreciate your comments Chief Nursing Officer, George Eliot Hospital
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