Mersey and West Lancashire Teaching Hospitals NHS Trust
Whiston Hospital, Warrington Road, Prescot, Merseyside, L35 5DRPatient ratings and reviews
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Reviews
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Review titled Excellent Endoscopy Unit at Ormskirk Hospital
Rated 5 stars out of 5
by David William Cheetham - Posted on 05 October 2024
Yesterday 4 October 2024 I attended the Endoscopy Unit at Ormskirk Hospital for a colonoscopy. I was most impressed by the newness of the unit which I understand only opened the previous Tuesday following relocation from the main hospital building. I was referred to the unit for the test by a consultant at Southport Hospital after being treated at the SAU for haemorrhoids. I was contacted by phone at home the week before and offered the appointment. This was followed by a parcel in the post containing Moviprep, full instructions for its use and a clear and comprehensive guide on Information and consent. There were also forms for me to complete and take with me to my appointment. The location information of the unit was clear as it is to the Eastern side of the main car park opposite the main entrance to the hospital. Unfortunately taxi drivers do not seem to appreciate they can drive in and out of the car park without paying to collect patients from outside the unit and are not yet familiar with the location of this separate clinic. I received careful and courteous treatment by the receptionist and the nurses who dealt with my admission and those who discharged me. The endoscopist and nurses explained what they were doing to me and helped get into correct positions for the examination. I could see my colon on a screen and the endoscopist explained what he was doing. He took gentle care and by using the Entonox I was pain free. Nurses took great care to wipe equipment, surfaces and beds used by other patients when they left the admissions area to go for examination and in the recovery area. Some cleaners seemed to be regularly cleaning the floors. So my impression was of a high standard of hygiene. The cup of tea and biscuits in the recovery area was most welcome as was the efforts made by the nurses to arrange for a taxi to take me home. Despite delays by the taxi firm, one stayed with me throughout the wait to ensure I left safely. I have previously had a colonoscopy at Leigh Infirmary 3 years ago and found the same concern for modesty at Ormskirk. Paper short with a rear slit and surgical gown and separate changing spaces with beds and curtains both before and after the procedure. The one page colonoscopy report I was given most reassuring as no evidence was found of cancer. A most satisfactory outcome. The patient discharge information is comprehensive. My stay within the 4 hours maximum stated in patient information, being three and a half from arrival to departure. My thanks to all concerned. The web page for the Patient Experience and Complaints Team on the discharge information does not appear to exist.
Visited October 2024
Review titled Mersey and West Lancashire Teaching Hospitals NHS Trust
Replied on 09 December 2024
Thank you for taking the time to leave a review about your experience at the new endoscopy unit and for alerting us to the issue with the web page. It is very much appreciated when we hear directly from our patients, families and carers. We will pass on your comments to the team who will be pleased to hear your positive feedback. Michelle Kitson (Matron - Patient Experience)
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Review titled Great staff, terrible facilities
Rated 1 star out of 5
by Anonymous - Posted on 17 July 2024
I had a recent stay at this hospital. The staff were mostly wonderful and seemed like genuinely caring people. Unfortunately the hospital itself appears to be very poorly run. There were no wheelchairs available, one of the lifts was broken and there is paint chipping off the rails on the main corridor. I do not understand how basic things like these have not been fixed or brought up to standard. I have recently found out that the corporate offices have been given chill out areas that is for their sole use and wonder how the hospital can find money for that and not wheelchairs for patients or keeping the building in a fit condition.
Visited June 2024
Review titled Mersey and West Lancashire Teaching Hospitals NHS Trust
Replied on 09 December 2024
Dear patient, Thank you for taking the time to let us know about your experience of care. If you wish to discuss this further, please contact our Patient Advice and Liaison Service (PALS) on 01704 704703 or soh-tr.pals@merseywestlancs.nhs.uk and we will look into the concerns you have raised. Michelle Kitson (Matron - Patient Experience)
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Review titled Thankyou
Rated 3 stars out of 5
by Francine Cooney - Posted on 17 June 2024
Went to a&e last night, besides waiting along time because they were so busy my experience was fab. Every doctor and nurse that dealt with me were amazing and reassuring. Thankyou too everyone and well done because I could see how busy it was
Visited June 2024
Mersey and West Lancashire Teaching Hospitals NHS Trust has not yet replied.
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Review titled Our appointment was at Southport and the staff were amazing
Rated 5 stars out of 5
by Janet - Posted on 18 June 2024
We had an appointment at the fracture clinic at Southport Hospital for my 9 year old to have his cast taken off and x-ray as he had broken his wrist 7 weeks ago. He has Autism and very distressed throughout the whole thing, the staff in both the fracture/trauma department and the x-ray department were amazing and understanding with him. They didn't rush him, and spoke to him with real care and understanding.
Visited June 2024
Review titled Mersey and West Lancashire Teaching Hospitals NHS Trust
Replied on 09 December 2024
Dear Janet, Thank you for taking the time to leave a review about your son's experience at the fracture clinic. It is very much appreciated when we hear directly from our patients, families and carers. We will pass on your comments to the team who will be pleased to hear your positive feedback. Michelle Kitson (Matron - Patient Experience)
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Review titled Good care
Rated 4 stars out of 5
by Anonymous - Posted on 29 June 2024
My 93 year old mother was recently an inpatient at Southport hospital. Her care in A&E ward 11b &. 10a was excellent though out. Very caring staff
Visited June 2024
Review titled Mersey and West Lancashire Teaching Hospitals NHS Trust
Replied on 09 December 2024
Thank you for taking the time to leave a review about your mother's care. It is very much appreciated when we hear directly from our patients, families and carers. We will pass on your comments to the team who will be pleased to hear your positive feedback. Michelle Kitson (Matron - Patient Experience)
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Review titled Excellent care
Rated 4 stars out of 5
by Pauline Ashort - Posted on 10 June 2024
I would like to say a big thank you to the Consultant ( Kidney transplant )in A and E at Southport Hospital ft or his kindness and skill in caring for my son, (who has just a few months ago had a liver transplant). My son was admitted to Southport via A and E recently on 31st May. He was polite and courteous and also communicated what was happening as my son had Neutropenic Sepsis. I want to thank all the staff on ward 11 B for their excellent care and for being welcoming. A big thank you goes to the Ward Sister who looked after him when he arrived on the ward; whose humour and kindness helped to reassure my son and myself. The standard of care was excellent and it helped to reassure me. Thank you to all staff and especially thank you to Doctors for taking time to liaise with St James' in Leeds. I felt reassured that my son was being very well cared for.
Visited June 2024
Review titled Mersey and West Lancashire Teaching Hospitals NHS Trust
Replied on 09 December 2024
Dear Pauline, Thank you for taking the time to leave a review about your son's care. It is very much appreciated when we hear directly from our patients, families and carers. We will pass on your comments to the team who will be pleased to hear your positive feedback. Michelle Kitson (Matron - Patient Experience)
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Review titled Excellent service
Rated 5 stars out of 5
by Graham Webster - Posted on 04 April 2024
Suspected heart attack that wasn’t ! But from entering A&E to being transferred to ACU , although a long process , the attention I was afforded was nothing short of fantastic ! The triage nurses were brilliant , the unit nurses the same and the doctors were very good at explaining what was happening ! The whole experience , although a little scary was made easier by the nursing staff Just a pity I can’t name names but the ward Sister and her nurses were brilliant !
Visited April 2024
Mersey and West Lancashire Teaching Hospitals NHS Trust has not yet replied.
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Review titled Always good
Rated 5 stars out of 5
by Steve SCOTT - Posted on 08 April 2024
I attended Ormskirk hospital today for an urology procedure. As usual the place was spotless. A big 5 stars to the domestic team. Then onto the treatments area for my procedure where I was met by a very professional lady who took all my details and explained in brief the procedure. The staff in the treatment area where the procedure was carried out were unbelievable, so kind and extremely professional and I would like to say a massive thank you . These days it seems common place to criticise and complain especially about our treasured NHS. I have no complaints whatsoever about this hospital only praise and more praise. Thank you and keep up the fantastic work you do
Visited April 2024
Mersey and West Lancashire Teaching Hospitals NHS Trust has not yet replied.
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Review titled Shocking wait!
Rated 1 star out of 5
by Alexander Boyes - Posted on 22 February 2024
Attended A&E Southport with an enlarged prostate unable to pass urine . A Catheter was inserted promptly which I was a relief, however the 6 hour wait to see a doctor was completely unreasonable!
Visited February 2024
Mersey and West Lancashire Teaching Hospitals NHS Trust has not yet replied.
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Review titled Biopsy
Rated 4 stars out of 5
by Anonymous - Posted on 15 January 2024
Had a biopsy today in dermatology at 4pm and I was so nervous but the team were absolutely amazing they made me feel at ease and were just generally lovely and caring thanks so much I'm so sorry I have forgot your names but you made the process so much easier for me thanks so much
Visited January 2024
Review titled Mersey and West Lancashire Teaching Hospitals NHS Trust
Replied on 17 January 2024
Hello, Thank you for taking the time to provide your feedback following your recent attendance. We will ensure your feedback is shared with the Dermatology team and we are pleased to hear you had a positive experience and you were made to feel at ease by the team. Best wishes, Patient Experience and Inclusion team