Mersey and West Lancashire Teaching Hospitals NHS Trust
Whiston Hospital, Warrington Road, Prescot, Merseyside, L35 5DRPatient ratings and reviews
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Reviews
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Review titled Vaping in A&E-ban is not signposted or reinforced
Rated 2 stars out of 5
by Anonymous - Posted on 27 November 2023
I have chemical sensitivity and was taken to the emergency with fainting. I got slightly better, when noticed that another patient was using e-cigarette in the waiting room, which made me sick again. I had to tell the the patient, because it was not signposted and the staff did not tell either. It is frustrating that I had to fight for my right for fresh air in an NHS establishment, where the ban should be clearly signposted and the staff should support the sick. I had to go outside, whilst I hardly even could stand upright. Shame on the vaper and the NHS
Visited November 2023
Mersey and West Lancashire Teaching Hospitals NHS Trust has not yet replied.
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Review titled Awful experience in A&E
Rated 2 stars out of 5
by Elaine Wilde - Posted on 28 November 2023
After very good initial care in cubicle & given morphine for blocked small bowel was moved to corridor with saline drip. One toilet & no wash facilities for 3 corridors of patients. Bright lights above bed all night, constant noise & banging doors. Traffic constantly passing. It was He'll! Medical staff amazingly kind working in terrible conditions. I've been in hospital very many times. This was worst I've known in A&E and dread the thought I'll probably have to go there again because of my chronic condition.
Visited November 2023
Mersey and West Lancashire Teaching Hospitals NHS Trust has not yet replied.
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Review titled Absolutely fantastic
Rated 5 stars out of 5
by Stephen Roberts - Posted on 18 November 2023
It has been my misfortune to visit twice in the same year but on both occasions the staff and all the doctors and nurses have all been Fantastic couldn't do to much to help thank you all for your help and patience
Visited November 2023
Mersey and West Lancashire Teaching Hospitals NHS Trust has not yet replied.
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Review titled Poor follow up appointments
Rated 2 stars out of 5
by Paula - Posted on 04 December 2023
First went to Ormskirk Hospital in Feb 2020 and have experienced extremely long delays in follow up appointments. Have had to continuously get in touch with the urology department to ask about follow ups. It’s coming up to 4 years and I still haven’t had my problem resolved. I have actually given up now.
Visited October 2023
Mersey and West Lancashire Teaching Hospitals NHS Trust has not yet replied.
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Review titled visit
Rated 2 stars out of 5
by Anonymous - Posted on 30 October 2023
Not happy, doctor was rude no respect to the patent .no sympathy from the doctor r even understanding of the patent.
Visited October 2023
Mersey and West Lancashire Teaching Hospitals NHS Trust has not yet replied.
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Review titled Lovely Staff
Rated 5 stars out of 5
by Anonymous - Posted on 20 September 2023
I had an appointment with the gynaecology department and I just want to say how lovely the nurses were. They were so friendly and made me feel very comfortable and relaxed throughout
Visited September 2023
Mersey and West Lancashire Teaching Hospitals NHS Trust has not yet replied.
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Review titled Poor Duty of Care
Rated 3 stars out of 5
by Anonymous - Posted on 29 July 2023
The Ward was unable to accommodate my husband. He was left in severe pain. Communication was a concern. His catheter exploded. His Nurse call was trapped behind his bed. During handover no Nurses available. Pain relief was slow to administer. Theatre was delayed as the Ward had not completed the paperwork.
Visited June 2023
Mersey and West Lancashire Teaching Hospitals NHS Trust has not yet replied.
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Review titled Very friendly staff
Rated 5 stars out of 5
by Eunice bromilow - Posted on 07 November 2022
Attended gastroscope clinic St. Helens hospital today I was very nervous staff made me feel at ease even though I chose sedation they were very friendly explained everything to me before and after procedure thanks to all staff
Visited November 2022
Review titled Mersey and West Lancashire Teaching Hospitals NHS Trust
Replied on 08 November 2022
Hi Eunice, thank you for taking the time to provide feedback on your recent experience at St Helens Hospital. We are glad to hear that you have had a positive experience. We will make sure that we pass your feedback to the team that looked after you. Wishing you a speedy recovery.