Northampton General Hospital NHS Trust
Cliftonville, Northampton, Northamptonshire, NN1 5BDPatient ratings and reviews
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Reviews
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Review titled Opthalmology
Rated 4 stars out of 5
by Anonymous - Posted on 25 October 2023
Didn't have to wait long for my appointment got in there earlier than stated time.had 2 lovely members of staff help with appointment. They really made me feel cared for.
Visited October 2023
Review titled Northampton General Hospital NHS Trust
Replied on 26 October 2023
Good afternoon, Thank you very much for taking the time to leave a review on your positive experience. Your input is most valued to us. We are so pleased that you had a positive experience in the Ophthalmology Department and were pleased with your treatment and care from the staff looking after you. Your positive comments will be passed on to all the staff involved in your treatment and care. From all of Team NGH.
Provided by Care opinion
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Review titled Problematic hospital map to Nuclear Medicine
Rated 5 stars out of 5
by Myrvin F Chester - Posted on 19 October 2023
The map sent out for people to find the nuclear medicine department is misleading. Area e is clearly shown to the left of Hospital Street when traveling West. In fact, nuclear medicine is to the right. Area d is clearly shown to the right. Actually, area d is on the upper floor while nuclear medicine is on the lower floor, presumably underneath area d. From the map, you expect to find nuclear medicine on the same side of Hospital Street as the chapel and the pharmacy, which it is not. It is on the other side, next to the restaurant, which is shown on the right.
Visited October 2023
Review titled Northampton General Hospital NHS Trust
Replied on 20 October 2023
Good morning, Thank you very much for taking the time to leave a review on your experience. Your input is most valued to us. We are very sorry for the confusion, will pass your feedback onto Nuclear Medicine with regards to the map. If you would like to speak to someone about this please contact the Patient Experience Department on 01604 523438 or email ngh-tr.PatientExperience@nhs.net We strive for high standards of patient experience within NGH and are always looking at ways to improve. Best wishes from NGH
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Review titled Anticoagulant service and DVT clinic
Rated 5 stars out of 5
by Paige - Posted on 06 September 2023
Thank you so much for my visit, all the staff were extremely helpful and friendly and really appreciate their time. I was extremely nervous and every single personal I interacted with, reassured me and made me feel comfortable. Never had this good of service from a department, in the hospital before. Thank you !!!
Visited September 2023
Review titled Northampton General Hospital NHS Trust
Replied on 11 October 2023
Good afternoon, Thank you very much for taking the time to leave a review on your experience. Your input is most valued to us. We are so pleased that you had a positive experience at NGH and were pleased with your treatment and care from the staff looking after you. Your lovely comments will be passed on to all the staff involved in your treatment and care. From all of Team NGH.
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Review titled Absolute team
Rated 5 stars out of 5
by Michael motts - Posted on 12 August 2023
I was in ent for a day surgery and the entire staff nurses and doctors were absolutely superb and made me so confident about what was happening before and after thank you all
Visited August 2023
Review titled Northampton General Hospital NHS Trust
Replied on 11 October 2023
Good afternoon, Thank you very much for taking the time to leave a review on your experience. Your input is most valued to us. We are so pleased that you had a positive experience in the ENT department and that you were pleased with your treatment and care from the staff. Your lovely comments will be passed on to all the staff involved in your treatment and care. From all of Team NGH.
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Review titled Excellent care
Rated 4 stars out of 5
by Nick - Posted on 20 August 2023
Was sent by ambulance to NGH. Was seen pretty quickly, then a 2 hour wait for a bed - which was fine. (I try to remember if I lived in the Third World I'd have to walk for 3 days just to get to the hospital) Then sent to Head and Neck ward. All staff were caring and attentive. Huge thanks to the doctors, nurses and domestic staff. I'm extremely grateful for all the great care I received. PS Food was brilliant.
Visited August 2023
Review titled Northampton General Hospital NHS Trust
Replied on 11 October 2023
Good afternoon, Thank you very much for taking the time to leave a review on your experience. Your input is most valued to us. We are so pleased that you had a positive experience whilst at our hospital and were pleased with your treatment and care from the staff looking after you. Your comments will be passed on to all the staff involved in your treatment and care. From all of Team NGH.
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Review titled A&E staff attentive and caring
Rated 5 stars out of 5
by Anonymous - Posted on 24 August 2023
Spent the early hours at A&E with my daughter who had dislocated her shoulder. Cannot fault the care taken by everyone from the doctors, nurses, ancillary staff and radiographer. Lots of bad things are said about the NHS but absolutely fabulous treatment given to us. Thanks to all involved.
Visited August 2023
Review titled Northampton General Hospital NHS Trust
Replied on 11 October 2023
Good afternoon, Thank you very much for taking the time to leave a review on your experience. Your input is most valued to us. We are so pleased that you had a positive experience in our Emergency Department and were pleased with the treatment and care from the staff looking after your daughter. Your positive comments will be passed on to all the staff involved in the treatment and care. From all of Team NGH.
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Review titled Excellent treatment
Rated 5 stars out of 5
by David Collingwood - Posted on 12 August 2023
Very attentive staff. Listened to my issues. Well informed during assessment. My clinician described everything in detail and fully understood why I needed to attend this department.
Visited August 2023
Review titled Northampton General Hospital NHS Trust
Replied on 11 October 2023
Good afternoon, Thank you very much for taking the time to leave a review on your experience. Your input is most valued to us. We are so pleased that you had a positive experience and were pleased with your treatment and care from the staff looking after you. Your positive comments will be passed on to all the staff involved in your treatment and care. From all of Team NGH.
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Review titled Uncaring nurse in S Tech Ward
Rated 1 star out of 5
by Shrubsole - Posted on 19 July 2023
I am a volunteer driver based in Towcester. I took a cancer patient to Towcester Medical Centre this morning. The nurse there informed me the patient is vert unwell and needs transferring to Northants hospital S Tech ward as she was very dehydrated. As an ambulance would be too long in coming, I was asked to take her. I did this and having consulted a nurse in A & E was told to take the patient straight to S Tech ward. When I arrived there, a nurse informed me I was in the wrong place and told that Towcester Medical Centre had no followed protocol. I said the patient is very ill. The nurse then said, and I quote. It's not my problem, take her back to A & E, I am busy with another problem.
Visited July 2023
Review titled Northampton General Hospital NHS Trust
Replied on 11 October 2023
Good afternoon, Thank you very much for taking the time to leave a review. Your input is most valued to us. We are very sorry to hear about the attitude & behaviour of the staff member at NGH. If you would like to speak to someone about this please contact the Patient Experience Department on 01604 523438 or email ngh-tr.PatientExperience@nhs.net and we will do our best to help. We strive for high standards of patient experience within NGH and are always looking at ways to improve. Best wishes from NGH
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Review titled Excellent and prompt service
Rated 5 stars out of 5
by Simon - Posted on 02 July 2023
Attended A&E yesterday. Couldn't fault the service. Very attentive doctors, nurses and support staff, did all they could to help.Thanks to the great team at NGH.
Visited July 2023
Review titled Northampton General Hospital NHS Trust
Replied on 14 July 2023
Good afternoon, Thank you very much for taking the time to leave a review on your experience. Your input is most valued to us. We are so pleased that you were happy with your experience in our A&E department, and were pleased with your treatment and care from the staff looking after you. Your positive comments will be passed on to all the staff involved in your treatment and care. From all of Team NGH.
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Review titled Wonderful staff
Rated 5 stars out of 5
by Christine Faulkner - Posted on 29 June 2023
I have just spent 3 days in Spencer Blue ward. The staff were excellent, caring and so hardworking. The ward was very busy and therefore noisy but overall I was very impressed
Visited June 2023
Review titled Northampton General Hospital NHS Trust
Replied on 14 July 2023
Good afternoon, Thank you very much for taking the time to leave a review on your experience. Your input is most valued to us. We are so pleased that you had a positive experience in Spencer ward and were pleased with your treatment and care from the staff looking after you. Your positive comments will be passed on to all the staff involved in your treatment and care. From all of Team NGH.