Northampton General Hospital NHS Trust
Cliftonville, Northampton, Northamptonshire, NN1 5BDPatient ratings and reviews
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Reviews
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Review titled Most nurses do not even care
by Anonymous - Posted on 18 May 2024
I was rushed in an ambulance with severe pain due to gastric attack, the ambulance staff took care of me well and walked me in carefully and reported my severity of pain due to acid reflux and gastric attack, only hoping they are going to give me some medicine to ease the pain until a doctor sees me. My pain started getting bad to worse that I cried in pain and walked to the nurse sitting in A&E reception who gives me a stern look like it’s just nothing. I requested and begged that I can wait even for hours but if I could have something to ease my pain, the only reply comes from then sorry you will have to wait. After begging explaining my pain he and she who were switching roles took nearly 1/2 an hour later comes with a medication. This went for hours ( went in at 11.30 and seen by doctor past 5.30 pm) with on n off pain which comes and goes got severe that my cry was just ignored by nurses , only other patients around me comforted me rubbing my back and giving me water. Some even went up the nurses explaining my pain and the only answer that comes from them was yes we are aware but need to wait for the doctor. I couldn’t complain about all nurses, there were some Asian nurses who atleast looked ways to help or atleast got my medicines much faster than other nurses. We understand there are more patients and less staff but my only concern is when patients rush to A&E in pain - can’t the nurses show some compassion to get advices from doctors and treat the patients to ease the pain until seen by a doctor. -The waiting room is congested in such a tiny space to sit. Why can’t they treat the most concerned cases in prior who are more vulnerable. - knowing less staff for years ,as patients we have not seen any progress. We are not worried of sickness or unfortunate situations where we need to rush to the hospital, we are worried how poorly we are looked into with no compassion and the waits for hours gives us more stress and anxiety than the real sickness itself. It’s too sad that we people get such poor treatments in A&E.
Visited November 2023
Review titled Northampton General Hospital NHS Trust
Replied on 02 July 2024
Good afternoon, Thank you very much for taking the time to leave a review on your experience. Your input is most valued to us. We are very sorry to hear that you have not had a positive experience when visiting our Emergency Department. If you would like to speak to someone about this please contact the Patient Experience Department on 01604 523438 or email ngh-tr.PatientExperience@nhs.net and we will do our best to help. We strive for high standards of patient experience within NGH and are always looking at ways to improve. Best wishes from NGH
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Review titled Nice nurses and some nice doctors
Rated 4 stars out of 5
by Anonymous - Posted on 14 November 2023
The nurses where extremely friendly but the doctors vary on their friendliness. The site facilities were nice but food is served so there is no need to use them if you don't want to. Cleanliness is good and the addition of soft seating in the A&E waiting area is a great addition. On Mondays and Tuesdays there seems to be a lot of overcrowding.
Visited November 2023
Review titled Northampton General Hospital NHS Trust
Replied on 16 November 2023
Good morning, Thank you very much for taking the time to leave a review on your experience. Your input is most valued to us. We are so pleased that you had a positive experience in the Accident & Emergency Department and that you found the cleanliness and seating of a good standard. Your positive comments will be passed on to all the staff involved in your treatment and care. We strive for high standards of patient experience within NGH and are always looking at ways to improve. From all of Team NGH.
Provided by Care opinion
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Review titled Excellent hospital
Rated 5 stars out of 5
by Anonymous - Posted on 05 November 2023
The whole experience from start to finish was smooth, quick and professional . Staff were very informative throughout. We felt really cared for, and the hospital was spotless, thankyou
Visited November 2023
Review titled Northampton General Hospital NHS Trust
Replied on 06 November 2023
Good afternoon, Thank you very much for taking the time to leave a review on your experience. Your input is most valued to us. We are so pleased that you had a positive experience at Northampton General Hospital and were pleased with your treatment and care from the staff looking after you. We strive for high standards of patient experience within NGH and are always looking at ways to improve. Best wishes from Team NGH
Provided by Care opinion
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Review titled Opthalmology
Rated 4 stars out of 5
by Anonymous - Posted on 25 October 2023
Didn't have to wait long for my appointment got in there earlier than stated time.had 2 lovely members of staff help with appointment. They really made me feel cared for.
Visited October 2023
Review titled Northampton General Hospital NHS Trust
Replied on 26 October 2023
Good afternoon, Thank you very much for taking the time to leave a review on your positive experience. Your input is most valued to us. We are so pleased that you had a positive experience in the Ophthalmology Department and were pleased with your treatment and care from the staff looking after you. Your positive comments will be passed on to all the staff involved in your treatment and care. From all of Team NGH.
Provided by Care opinion
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Review titled Problematic hospital map to Nuclear Medicine
Rated 5 stars out of 5
by Myrvin F Chester - Posted on 19 October 2023
The map sent out for people to find the nuclear medicine department is misleading. Area e is clearly shown to the left of Hospital Street when traveling West. In fact, nuclear medicine is to the right. Area d is clearly shown to the right. Actually, area d is on the upper floor while nuclear medicine is on the lower floor, presumably underneath area d. From the map, you expect to find nuclear medicine on the same side of Hospital Street as the chapel and the pharmacy, which it is not. It is on the other side, next to the restaurant, which is shown on the right.
Visited October 2023
Review titled Northampton General Hospital NHS Trust
Replied on 20 October 2023
Good morning, Thank you very much for taking the time to leave a review on your experience. Your input is most valued to us. We are very sorry for the confusion, will pass your feedback onto Nuclear Medicine with regards to the map. If you would like to speak to someone about this please contact the Patient Experience Department on 01604 523438 or email ngh-tr.PatientExperience@nhs.net We strive for high standards of patient experience within NGH and are always looking at ways to improve. Best wishes from NGH
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Review titled Anticoagulant service and DVT clinic
Rated 5 stars out of 5
by Paige - Posted on 06 September 2023
Thank you so much for my visit, all the staff were extremely helpful and friendly and really appreciate their time. I was extremely nervous and every single personal I interacted with, reassured me and made me feel comfortable. Never had this good of service from a department, in the hospital before. Thank you !!!
Visited September 2023
Review titled Northampton General Hospital NHS Trust
Replied on 11 October 2023
Good afternoon, Thank you very much for taking the time to leave a review on your experience. Your input is most valued to us. We are so pleased that you had a positive experience at NGH and were pleased with your treatment and care from the staff looking after you. Your lovely comments will be passed on to all the staff involved in your treatment and care. From all of Team NGH.
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Review titled Absolute team
Rated 5 stars out of 5
by Michael motts - Posted on 12 August 2023
I was in ent for a day surgery and the entire staff nurses and doctors were absolutely superb and made me so confident about what was happening before and after thank you all
Visited August 2023
Review titled Northampton General Hospital NHS Trust
Replied on 11 October 2023
Good afternoon, Thank you very much for taking the time to leave a review on your experience. Your input is most valued to us. We are so pleased that you had a positive experience in the ENT department and that you were pleased with your treatment and care from the staff. Your lovely comments will be passed on to all the staff involved in your treatment and care. From all of Team NGH.
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Review titled Excellent care
Rated 4 stars out of 5
by Nick - Posted on 20 August 2023
Was sent by ambulance to NGH. Was seen pretty quickly, then a 2 hour wait for a bed - which was fine. (I try to remember if I lived in the Third World I'd have to walk for 3 days just to get to the hospital) Then sent to Head and Neck ward. All staff were caring and attentive. Huge thanks to the doctors, nurses and domestic staff. I'm extremely grateful for all the great care I received. PS Food was brilliant.
Visited August 2023
Review titled Northampton General Hospital NHS Trust
Replied on 11 October 2023
Good afternoon, Thank you very much for taking the time to leave a review on your experience. Your input is most valued to us. We are so pleased that you had a positive experience whilst at our hospital and were pleased with your treatment and care from the staff looking after you. Your comments will be passed on to all the staff involved in your treatment and care. From all of Team NGH.
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Review titled A&E staff attentive and caring
Rated 5 stars out of 5
by Anonymous - Posted on 24 August 2023
Spent the early hours at A&E with my daughter who had dislocated her shoulder. Cannot fault the care taken by everyone from the doctors, nurses, ancillary staff and radiographer. Lots of bad things are said about the NHS but absolutely fabulous treatment given to us. Thanks to all involved.
Visited August 2023
Review titled Northampton General Hospital NHS Trust
Replied on 11 October 2023
Good afternoon, Thank you very much for taking the time to leave a review on your experience. Your input is most valued to us. We are so pleased that you had a positive experience in our Emergency Department and were pleased with the treatment and care from the staff looking after your daughter. Your positive comments will be passed on to all the staff involved in the treatment and care. From all of Team NGH.
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Review titled Excellent treatment
Rated 5 stars out of 5
by David Collingwood - Posted on 12 August 2023
Very attentive staff. Listened to my issues. Well informed during assessment. My clinician described everything in detail and fully understood why I needed to attend this department.
Visited August 2023
Review titled Northampton General Hospital NHS Trust
Replied on 11 October 2023
Good afternoon, Thank you very much for taking the time to leave a review on your experience. Your input is most valued to us. We are so pleased that you had a positive experience and were pleased with your treatment and care from the staff looking after you. Your positive comments will be passed on to all the staff involved in your treatment and care. From all of Team NGH.