Northampton General Hospital NHS Trust
Cliftonville, Northampton, Northamptonshire, NN1 5BDPatient ratings and reviews
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Reviews
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Review titled Efficient caring service
Rated 5 stars out of 5
by Anonymous - Posted on 14 December 2022
Following my wife's psychotic episode we had no option but to visit A&E late on a Sunday evening. My wife was assessed immediately by calm understanding staff at both junior and senior levels. This was a distressing time for both my wife and myself which the staff more than recognised. I just wish I had had the opportunity to thank the staff properly that evening of 6 November. Hopefully this review goes some way to doing that. My wife is now receiving specialist care at Berrywood Hospital and again I have been so impressed by the mental health provision received to date both by on the ground staff and support teams on the telephone. Thank you.
Visited November 2022
Review titled Northampton General Hospital NHS Trust
Replied on 26 April 2023
Good morning, Thank you very much for taking the time to leave a review on your experience. Your input is most valued to us. We are so pleased that you had a positive experience in our A&E department and were pleased with your treatment and care from the staff looking after your wife. Your positive comments will be passed on to all the staff involved in the treatment and care. From all of Team NGH.
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Review titled Bad Service
Rated 3 stars out of 5
by john woodhouse - Posted on 04 November 2022
Arrived at the Reception(Eye Dept) I was sent to a Department where a nurse look at my papers and ask me to take a seat where I waited over 45mins, when the nurse returned and looked again at my papers, and took me back to reception who then told me I had been sent to the wrong dept ,Having then being take to the correct dept I was informed that I was approx one hour late for my treatment, and I had to wait for over a further hour ,finely I was seen to, A visit which sould have taken approx one hour took over four hours, plus my son who took me to the hospital was left waiting having lost a days wages plus had travelled over 30 miles from home, I feel that hospital staff should be paid a good wage but in return they should pay more attention to there job . It appered that the reception staff didnot know that the eye department had been changed.
Visited November 2022
Review titled Northampton General Hospital NHS Trust
Replied on 22 November 2022
Good afternoon, Thank you very much for taking the time to leave a review on your experience. Your input is most valued to us. We are very sorry to hear that you have not had a positive experience when visiting NGH and that you have been waiting so long to see someone. If you would like to speak to someone about this please contact the Patient Experience Department on 01604 523438 and we will do our best to help. We strive for high standards of patient experience within NGH and are always looking at ways to improve. Best wishes from NGH
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Review titled Excellent service
Rated 5 stars out of 5
by Anonymous - Posted on 08 November 2022
In high pressure times when it’s so easy for people to complain, I wanted to share how positive our experience had been today. My daughter hurt her finger at school and the first aid team at school were concerned that it may have been dislocated. From the nurse in paediatric A&E to the nurses in the injury unit to the radiographer in xray, everybody made her feel at ease, were efficient, friendly and professional. Thank you for doing such a wonderful job in sometimes very difficult circumstances.
Visited November 2022
Review titled Northampton General Hospital NHS Trust
Replied on 22 November 2022
Good afternoon, Thank you very much for taking the time to leave a review on your experience. Your input is most valued to us. We are so pleased that you had a positive experience in Paediatric A&E and were pleased with your treatment and care from the staff looking after your daughter. Your lovely comments will be passed on to all the staff involved in your treatment and care. From all of Team NGH.