Northampton General Hospital NHS Trust
Cliftonville, Northampton, Northamptonshire, NN1 5BDPatient ratings and reviews
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Reviews
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Review titled Awful receptionist
Rated 1 star out of 5
by Anonymous - Posted on 31 March 2023
Took my 88yr old father for a scan in Integrated Surgery today. Greeted by the most surly rude receptionist who really upset him. Not the best start for him as he was nervous. The nurses however were great.
Visited March 2023
Review titled Northampton General Hospital NHS Trust
Replied on 26 April 2023
Good morning, Thank you very much for taking the time to leave a review on your experience. Your input is most valued to us. We are very sorry to hear about the receptionist's attitude. If you would like to speak to someone about this please contact the Patient Experience Department on 01604 523438 and we will do our best to help. We strive for high standards of patient experience within NGH and are always looking at ways to improve. Best wishes from NGH
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Review titled ct scan, or no-scan
Rated 3 stars out of 5
by Anonymous - Posted on 07 March 2023
1st appointment waited over an hour, left, rang in,rude to be kept waiting ,rang , got another app, kept waiting 1hr, rude to be kept waiting, rang Receptionist , explained, 15 min wait acceptable, 1 hr plus wait, rude, !!! ct scan dept get your act together, stop wasting time, and patents time, an appointment means correct time !!!!!!!!!!!!!!!!!!!!!
Visited March 2023
Review titled Northampton General Hospital NHS Trust
Replied on 26 April 2023
Good morning, Thank you very much for taking the time to leave a review on your experience. Your input is most valued to us. We are very sorry to hear that you have not had a positive experience and that you had to wait so long for your appointment. If you would like to speak to someone about this please contact the Patient Experience Department on 01604 523438 and we will do our best to help. We strive for high standards of patient experience within NGH and are always looking at ways to improve. Best wishes from NGH
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Review titled Great service
Rated 1 star out of 5
by Dee - Posted on 24 February 2023
Many thanks to the nurse that helped me today when I called the diabetic service with an issue concerning my son”s Insulin pump.I left a message on the answerphone , was called back really quickly and the issue resolved quickly and efficiently. I’m sorry I can’t remember your name but I am very thankful for your help today.
Visited February 2023
Review titled Northampton General Hospital NHS Trust
Replied on 26 April 2023
Good morning, Thank you very much for taking the time to leave a review on your experience. Your input is most valued to us. We are so pleased that you were called back quickly. Your comments will be passed on. From all of Team NGH.
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Review titled Shocking
Rated 1 star out of 5
by Anonymous - Posted on 23 February 2023
Arrived @ 8.45 for a 9am CT scan, over an hour and a half before I was seen, waiting room empty as everyone else has had their scans, unbelievable. You get an appointment yet the sign on the wall states patients are seen in order of arrival, it kind of defeats the appointment process, however neither system works, as late arrivals were seen in advance of myself. Perhaps the Trust should pay for my lost time for sitting waiting??? The parking fine that will be coming my way can also be refunded, as an hours parking should have been more than adequate but clearly isn’t due to the prolonged wait. I appreciate nobody at the Trust will care and my review will make no difference to the poor service levels but I live in hope and if it helps even one person from wasting their time sitting in a hospital corridor, then it’s been worthwhile taking the time to share my bad experience.
Visited February 2023
Review titled Northampton General Hospital NHS Trust
Replied on 26 April 2023
Good morning, Thank you very much for taking the time to leave a review on your experience. Your input is most valued to us. We are very sorry to hear that you have not had a positive experience when visiting NGH and that you have been waiting so long to see someone. If you would like to speak to someone about this please contact the Patient Experience Department on 01604 523438 and we will do our best to help. We strive for high standards of patient experience within NGH and are always looking at ways to improve. Best wishes from NGH
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Review titled Kind and efficient service
Rated 5 stars out of 5
by Dorothy Hill - Posted on 27 February 2023
My 94 year old husband was brought into A&E by ambulance after a fall on Thursday evening,23rd Feb. We spent the night in a cubicle, and were impressed by the kindness and thoroughness of all the members of staff who attended to us.
Visited February 2023
Review titled Northampton General Hospital NHS Trust
Replied on 26 April 2023
Good morning, Thank you very much for taking the time to leave a review on your experience. Your input is most valued to us. We are so pleased that you had a positive experience in our A&E department and were pleased with your treatment and care from the staff looking after you. Your lovely comments will be passed on to all the staff involved in your treatment and care. From all of Team NGH.
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Review titled Awful just awful
Rated 1 star out of 5
by Anonymous - Posted on 02 January 2023
My son who has Spina Bifida spent the whole night in his wheelchair despite me telling them that the skin on his backside would breakdown and he should be in a bed ,after a long wait he was eventually given a side room and bed on A&E his backside had become very sore ,I saw that his feet had been placed on top of each other and on the wound,the nurse said to me ,his mother, he can move his legs you know I was gobsmacked he has never walked and cannot move his legs ,this hospital is a disgrace the hospital is in trouble by bad spending and clearly uncaring unthinking nurses
Visited December 2022
Review titled Northampton General Hospital NHS Trust
Replied on 26 April 2023
Good morning, Thank you very much for taking the time to leave a review on your experience. Your input is most valued to us. We are very sorry to hear that you have not had a positive experience when visiting NGH. If you would like to speak to someone about this please contact the Patient Experience Department on 01604 523438 and we will do our best to help. We strive for high standards of patient experience within NGH and are always looking at ways to improve. Best wishes from NGH
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Review titled So abrupt and unhelpful
Rated 1 star out of 5
by Anonymous - Posted on 20 December 2022
Took my elderly disabled mother today to a routine cardio exam. We were on time (in fact early) polite and obliging. What a pity this was not reciprocated. With the singular exception of the delightful medical technician who carried out the tests, we were met with contradictory signage, and misdirection. When we asked for help and clarification we were snapped at, told off, misdirected yet again and treated generally with arrogance and impatience. I had to push my mother in a wheelchair in repeated different directions across just one department (area c). We met a distressed lady in the lift who was tearful, desperately in search of a toilet and distraught because of the rudeness of staff. She clearly needed comfort and assistance. The lift was labelled “out of order” when it was not, and staff we met throughout the hospital were short-tempered snd patronising. Even the volunteers at their desk gave us wrong information. We couldn’t wait to escape and thanked our lucky stars that we weren’t dependant upon these unpleasant people for urgent medical help. In my professional (high-powered and very stressful) career in public service I would never have dreamed of treating anyone as we were treated today. What a horrible experience.
Visited December 2022
Review titled Northampton General Hospital NHS Trust
Replied on 26 April 2023
Good morning, Thank you very much for taking the time to leave a review on your experience. Your input is most valued to us. We are very sorry to hear that you have not had a positive experience when visiting NGH and that you have been treated with poor attitude. If you would like to speak to someone about this please contact the Patient Experience Department on 01604 523438 and we will do our best to help. We strive for high standards of patient experience within NGH and are always looking at ways to improve. Best wishes from NGH
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Review titled Complete disgrace
Rated 1 star out of 5
by Leeanne - Posted on 07 December 2022
Grandad of 84 years old was admitted with suspected DVT, had to stay overnight as couldn’t scan him until the next day, ended up staying a whole week with hardly any communication and only 1 scan which was “inconclusive” he was discharged this evening with no conclusion or advice When my dad went to pick him up he was left 6.5 hours waiting for discharge to be then told grandad had to stay another night! When asked why no one could tell him why, my dad challenged why he should stay if no one could explain why, and after waiting 6.5 hours to be discharged! No one could answer so they simply discharged him and referred him back to his GP! An 84 year old man! What a disgrace, lack of communication between doctors and nurses and family, complete lack of care for patients and to palm him off to his GP when it’s hard enough to get a GP appointment as it is?! Shame on you!
Visited December 2022
Review titled Northampton General Hospital NHS Trust
Replied on 13 December 2022
Good afternoon, Thank you very much for taking the time to leave a review on your experience. Your input is most valued to us. We are very sorry to hear that you and your family have not had a positive experience when your Grandad was in NGH and that the communication has been so poor. If you would like to speak to someone about this please contact the Patient Experience Department on 01604 523438 and we will do our best to help. We strive for high standards of patient experience within NGH and are always looking at ways to improve. Best wishes from NGH
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Review titled Good experience in troubled times
Rated 4 stars out of 5
by Anonymous - Posted on 06 January 2023
My GP sent me to sped. The department was very busy however I was treated with kindness by all staff. I was in the department for just over 5 hours but during this time had blood tests, blood pressure tests, x-ray and two doctor consultations. During these very worrying, busy times, all staff were doing their very best and were showing care and kindness. I very much appreciated their care. Thank you.
Visited December 2022
Review titled Northampton General Hospital NHS Trust
Replied on 26 April 2023
Good morning, Thank you very much for taking the time to leave a review on your experience. Your input is most valued to us. We are pleased that you had a positive experience and were pleased with your treatment and care from the staff looking after you. Your comments will be passed on to all the staff involved in your treatment and care. From all of Team NGH.
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Review titled A&e
Rated 3 stars out of 5
by Anonymous - Posted on 07 December 2022
Taken by ambulance after suffering a heart attack , unfortunately it was 26 hrs of sitting on a blue chair whilst waiting for a bed , something needs to be done , although once on the ward the staff and care was excellent
Visited December 2022
Review titled Northampton General Hospital NHS Trust
Replied on 13 December 2022
Good afternoon, Thank you very much for taking the time to leave a review on your experience. Your input is most valued to us. We are very sorry to hear that you have not had a positive experience when visiting NGH and that you had to wait so long to see someone. If you would like to speak to someone about this please contact the Patient Experience Department on 01604 523438 and we will do our best to help. We strive for high standards of patient experience within NGH and are always looking at ways to improve. Best wishes from NGH