Northampton General Hospital NHS Trust
Cliftonville, Northampton, Northamptonshire, NN1 5BDPatient ratings and reviews
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Reviews
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Review titled Labour ward
Rated 1 star out of 5
by Claire - Posted on 08 June 2024
My daughter got sent into be induced due to placenta calcification she has been since Tuesday 2 failed pessaries to induce no scan give just the odd heartbeat monitoring apparently they have no beds so she has to continue to wait no Dr see her yesterday no explanation they told her she could leave for 4 hours today but she is a priority as it’s been 5 days now she’s been told no the thing is she was sent in with concerns not her choice no explanation etc there’s no midwife’s no rooms it’s shambolick down there something has to be done first time mums need care not just left for days especially as a midwife sent her in due the placenta problems they don’t seem bothered the HCA there has been amazing though so apologetic she seems to have been forgotten as the induction has failed so let’s just leave her yes this is how she’s being treated I will be taking this further as the stress is not good
Visited June 2024
Review titled Northampton General Hospital NHS Trust
Replied on 02 July 2024
Good afternoon, Thank you very much for taking the time to leave a review on your experience. Your input is most valued to us. We are very sorry to hear that you have not had a positive experience when visiting NGH. If you would like to speak to someone about this please contact the Patient Experience Department on 01604 523438 or email ngh-tr.PatientExperience@nhs.net and we will do our best to help. We strive for high standards of patient experience within NGH and are always looking at ways to improve. Best wishes from NGH
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Review titled Cardiology appointment line
Rated 2 stars out of 5
by Colin Arthur Ellis - Posted on 28 June 2024
The telephone line to Cardiology appointments is not being answered. On Friday 28th June I was on the line for four hours the waiting line reduced as expected but when it reached queue number one nothing happened for 42 minutes. Totally I spent almost 3 hours trying to get through. I also tried the on-line service which did not recognise my wife's referral details. This is not only not acceptable but thoroughly frustrating. Phone lines should never not be attended. My faith in the service is slowly evaporating.
Visited June 2024
Review titled Northampton General Hospital NHS Trust
Replied on 02 July 2024
Good afternoon, Thank you very much for taking the time to leave a review on your experience. Your input is most valued to us. We are very sorry to hear that your call was not answered. If you would like to speak to someone about this please contact the Patient Experience Department on 01604 523438 or email ngh-tr.PatientExperience@nhs.net and we will do our best to help. We strive for high standards of patient experience within NGH and are always looking at ways to improve. Best wishes from NGH
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Review titled Not Great!
Rated 2 stars out of 5
by Anonymous - Posted on 01 June 2024
My husband was referred to A&E by his GP. He had a resolved fracture in his foot but a very distorted unresolved area of swelling. The intake receptionist was very rude to all patients. Perhaps the sign next to her instructing patients to be polite should have been directed at her. The intake was in a cramped, understaffed portacabin. The Dr did not even examine his foot and said there was nothing they could do and sent us on our way. The area outside A&E was covered in litter, used gloves and general filth. This is shocking, clean it! The parking area is cramped, overpriced and inadequate. By their nature, hospital visits are not fun, and we are lucky to have our NHS but come on NGH, this was shameful!
Visited May 2024
Review titled Northampton General Hospital NHS Trust
Replied on 02 July 2024
Good afternoon, Thank you very much for taking the time to leave a review on your husband’s experience. Your input is most valued to us. We are very sorry to hear that your husband has not had a positive experience when visiting NGH. If you would like to speak to someone about this please contact the Patient Experience Department on 01604 523438 or email ngh-tr.PatientExperience@nhs.net and we will do our best to help. We strive for high standards of patient experience within NGH and are always looking at ways to improve. Best wishes from NGH
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Review titled Massive thank you
Rated 4 stars out of 5
by Anna Sutton - Posted on 03 June 2024
Would just like to say a massive thank you for all of the staff working on A and E. Was crazy busy but the staff kept the place calm and were incredibly nice and friendly. Even when feeling sorry for myself they made me smile. Very caring and had high spirits considering the pressures they are all under
Visited May 2024
Review titled Northampton General Hospital NHS Trust
Replied on 02 July 2024
Good afternoon, Thank you very much for taking the time to leave a review on your experience. Your input is most valued to us. We are so pleased that you had a positive experience in the Emergency Department and were pleased with your treatment and care from the staff looking after you. Your positive comments will be passed on to all the staff involved in your treatment and care. From all of Team NGH.
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Review titled SDEC staff
Rated 4 stars out of 5
by Jackie Martin - Posted on 23 May 2024
My mother was referred to SDEC by our GP for blood transfusions. It was a very long day due to the nature of the procedure, but this was made bearable by the kind and caring staff in that department. My mother is nearly 90 and was quite frightened as our day started so early, but we were dealt with pretty quickly and she was offered sandwiches and drinks, and made to feel comfortable. I was kept informed at all times as to what was happening and when. We both felt very relaxed and looked after throughout the day and the transfusions were dealt with efficiently. I have no doubt she will need more in the future, and our experience yesterday has made her feel more relaxed about further visits. Thank you all very much.
Visited May 2024
Review titled Northampton General Hospital NHS Trust
Replied on 02 July 2024
Good afternoon, Thank you very much for taking the time to leave a review. Your input is most valued to us. We are so pleased that you & your mother had a positive experience in SDEC and were pleased with your treatment and care from the staff looking after you. Your lovely comments will be passed on to all the staff involved in the treatment and care. From all of Team NGH.
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Review titled The most stressful unjoined up care experience
by Anonymous - Posted on 11 April 2024
Relative was discharged, then worsened. Treated poorly by ambulance crew. Then held in A&E for 4 days before going to a ward, in a dirty, stuffy assessment bay. Nurses did their best but could not provide round the clock care that was needed. So much advocacy was needed for basic things, like food and medicine. When I managed to get through to PALS (took two days), a room appeared. But patient was rushed out. Constant care plan and discharge changes, not done in collaboration with patient or family. Threatened to discharge a vulnerable elderly patient at 7pm at night. Contradicting opinions given all the way through. So stressful. We will never go back. It’s full of amazing people but it’s broken. A sad state of affairs when you feel being in hospital is more detrimental to your health than being at home - despite needing care.
Visited April 2024
Review titled Northampton General Hospital NHS Trust
Replied on 22 April 2024
Good afternoon, Thank you very much for taking the time to leave a review on your experience. Your input is most valued to us. We are very sorry to hear that you have not had a positive experience when visiting NGH. If you would like to speak to someone about this please contact the Patient Experience Department on 01604 523438 or email ngh-tr.PatientExperience@nhs.net and we will do our best to help. We strive for high standards of patient experience within NGH and are always looking at ways to improve. Best wishes from NGH
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Review titled A&E shocking!!
Rated 2 stars out of 5
by Anonymous - Posted on 19 March 2024
My husband had emergency surgery 5 weeks ago,on the 16 th March had to return toA&E with severe abdominal pain,he was left in a chair in A&E till 6 o’clock 17th March.their was no privacy,and frankly the place was disgusting,on a positive note the nurses and doctors were doing their best,in what I can’t imagine is a very nice place to work,I only hope my husband or any off my family need to return
Visited March 2024
Review titled Northampton General Hospital NHS Trust
Replied on 22 April 2024
Good afternoon, Thank you very much for taking the time to leave a review on your experience. Your input is most valued to us. We are very sorry to hear that you have not had a positive experience when visiting our ED at NGH. If you would like to speak to someone about this please contact the Patient Experience Department on 01604 523438 or email ngh-tr.PatientExperience@nhs.net and we will do our best to help. We strive for high standards of patient experience within NGH and are always looking at ways to improve. Best wishes from NGH
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Review titled Miserable robotic radiographer
Rated 2 stars out of 5
by Anonymous - Posted on 24 February 2024
I went for a chest and hand xray. Omg!! The male radiographer was the miserable unfriendly person I'd ever experienced.
Visited February 2024
Review titled Northampton General Hospital NHS Trust
Replied on 28 February 2024
Good afternoon, Thank you very much for taking the time to leave a review on your experience. Your input is most valued to us. We are very sorry to hear that you have not had a positive experience when visiting NGH and that the Radiographer's attitude was not up to the standards we strive for. If you would like to speak to someone about this please contact the Patient Experience Department on 01604 523438 or email ngh-tr.PatientExperience@nhs.net and we will do our best to help. We are always looking at ways to improve. Best wishes from NGH
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Review titled Poor services
Rated 1 star out of 5
by Anonymous - Posted on 03 March 2024
My wife is in triage ward the doctor said not to eat anything because she has operation , they didn’t provide us anytime of operation she is pregnant and didn’t eat anything from 3:30 pm yesterday and when I am writing this review it is next day 8:28 am and ,and we still don’t know what is the plan, just wait
Visited February 2024
Review titled Northampton General Hospital NHS Trust
Replied on 22 April 2024
Good afternoon, Thank you very much for taking the time to leave a review. Your input is most valued to us. We are very sorry to hear that you have not had a positive experience and that the communication with your wife & yourself has been poor. If you would like to speak to someone about this please contact the Patient Experience Department on 01604 523438 or email ngh-tr.PatientExperience@nhs.net and we will do our best to help. We strive for high standards of patient experience within NGH and are always looking at ways to improve. Best wishes from NGH
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Review titled Radiotherapy
Rated 5 stars out of 5
by Michael Davis - Posted on 10 January 2024
Absolutely brilliant staff. So knowledgeable, friendly, humorous and relaxing. They made something I was approaching with a lot of trepidation wholly relaxing and comforting. The procedure itself was carried out with obviously very much knowledge and professionalism. Superb treatment. Thank you very much all, including the radiotherapy manager who was extremely helpful.
Visited January 2024
Review titled Northampton General Hospital NHS Trust
Replied on 19 January 2024
Good morning, Thank you very much for taking the time to leave a review on your experience. Your input is most valued to us. We are so pleased that you had a positive experience when visiting Radiotherapy and were pleased with your treatment and care from the staff. Your lovely comments will be passed on to all the staff involved in your treatment and care. From all of Team NGH.