Shrewsbury and Telford Hospital NHS Trust
Royal Shrewsbury Hospital, Mytton Oak Road, Shrewsbury, Shropshire, SY3 8XQPatient ratings and reviews
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Reviews
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Review titled Customer service
Rated 4 stars out of 5
by Anonymous - Posted on 11 July 2024
I had a problem with concessionary car parking at RSH, I went to the car parking hut and a young car park attendant sorted out my problem for the day and advised me to contact the site manager for further information, who was also extremely helpful. My son came to visit his father later in the day and could not find a parking space but was again treated with excellent customer service. I can see it’s a difficult time for all at RSH but the upheaval will be worth it. Well done to all the parking attendants.
Visited July 2024
Shrewsbury and Telford Hospital NHS Trust has not yet replied.
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Review titled Amazing staff
Rated 5 stars out of 5
by Louise K - Posted on 15 June 2024
My daughter attended the new elective surgery hub and was the most nervous anxious teen ever! Every single staff member cared and took time to try and help her. All the nursing staff, consultants, surgeons and anaesthetist all showed great compassion and did their best to help her. The surgeon was very thorough in his checks about what was going to be done and took extra time to confirm the exact plan following a little confusion initially. The whole unit/hub was absolutely immaculate!! Thank you also to the recovery team for supporting me when I felt unwell. My daughter was given all the time she needed to feel well before leaving, we were not rushed out. On entering the room to be put asleep one part of the paper work checks was missing and the lady in charge correctly ensured that was completed before starting and wouldn’t start until it had been done. Big thank you to all the team
Visited June 2024
Review titled Shrewsbury and Telford Hospital NHS Trust
Replied on 20 June 2024
Dear Louise, Thank you for leaving your review about your experience. We're pleased that you received excellent care. Receiving feedback is very important to us and it means a lot to our staff, and we will ensure your kind comments are passed on to the relevant Department Managers. We wish you all the best. Kind regards, Emma Forde Lead Patient Services Administrator
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Review titled Great practice
Rated 5 stars out of 5
by Geoffrey James Cardus - Posted on 17 April 2024
I underwent cataract removal surgery recently. The whole experience from check-in to discharge was exemplary. All communication before, during and after the procedure was clear, thorough and delivered with sensitivity and empathy. The procedure itself was delivered calmly, kindly and caringly. Additionally, the earlier pre-op experience was done with great sensitivity and empathy. It never felt rushed. I was encouraged to ask questions and seek clarity or a broader explanation of anything of concern to me. It was made very clear that I could get back in touch with the department at any time if I thought of anything (the phone number was highlighted for me). The staff were very calm, clear and kind. When I am due the same procedure on my other eye I strongly suspect I will not feel the same anxiety as I did for this, the first time round. Thank you.
Visited April 2024
Review titled Shrewsbury and Telford Hospital NHS Trust
Replied on 19 April 2024
Good afternoon Mr Cardus Thank you for leaving your review about your experience. We're pleased that you received excellent care. Receiving feedback is very important to us and it means a lot to our staff, and we will ensure your kind comments are passed on to the relevant Department Managers. We wish you all the best. Kind regards, Emma Forde Lead Patient services Administrator
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Review titled Saved our child’s life!
Rated 5 stars out of 5
by A. Sykes - Posted on 20 March 2024
From the first 30 seconds we arrived to a&e our son was dealt with professionally and the care he received from every staff member was amazing and without this care and urgency showed we would of lost our 10 year old son.
Visited March 2024
Review titled Shrewsbury and Telford Hospital NHS Trust
Replied on 02 April 2024
Good Morning Thank you for leaving your review about your experience. We're pleased that you received excellent care. Receiving feedback is very important to us and it means a lot to our staff, and we will ensure your kind comments are passed on to the relevant Department Managers. We wish you all the best. Kind regards, The Patient Advice and Liaison Service
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Review titled Outstanding maternity care
Rated 5 stars out of 5
by Kelly Boland - Posted on 06 April 2024
During my 9 month pregnancy, delivery and postnatal period, I have received nothing but the most amazing care. From the community midwives and hcas at rsh to the triage and delivery team at prh, which includes the hcas, students, catering staff and volunteers, nothing was too much trouble and I felt they really listened to my needs and treated me like an individual. After having my first child during the pandemic and not having much contact with anyone in my care team I was afraid of what it would be like second time around, and it could not have been more different. I will be forever grateful for the nhs and especially sath maternity care for bringing both of my children into the world safely and especially for the care I have received so thank you, you should be very proud of every one of your incredible staff.
Visited March 2024
Review titled Shrewsbury and Telford Hospital NHS Trust
Replied on 09 April 2024
Good morning Kelly Thank you for leaving your review about your experience. We're pleased that you received excellent care. Receiving feedback is very important to us and it means a lot to our staff, and we will ensure your kind comments are passed on to the relevant Department Managers. We wish you all the best. Kind regards, The Patient Advice and Liaison Service
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Review titled Great
Rated 5 stars out of 5
by Ellie - Posted on 27 March 2024
I went in after cutting my finger today that needed stitches. Was seen very quickly and the two guys that fix it were amazing. The kindness was amazing, as I had my four year old daughter with me as had no one to watch her. While I got sorted a very kind nurse sorted a screen out for my daughter. Putting on frozen for her and chatting with her. This just shows what wonderful people we have working in our NHS. I am so very thankful. These people have a busy and difficult job. And still give us a lovely, friendly and professional service. Many thanks 🙏
Visited March 2024
Review titled Shrewsbury and Telford Hospital NHS Trust
Replied on 02 April 2024
Good morning Ellie Thank you for leaving your review about your experience. We're pleased that you received excellent care. Receiving feedback is very important to us and it means a lot to our staff, and we will ensure your kind comments are passed on to the relevant Department Managers. We wish you all the best. Kind regards, The Patient Advice and Liaison Service
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Review titled Excellent service
Rated 5 stars out of 5
by Lynn lewis - Posted on 22 February 2024
Excellent service yesterday from the Telford hospital beast clinic a ,very efficient empathetic team of consultants radiographers and nurses quickly put my mind at rest.
Visited February 2024
Review titled Shrewsbury and Telford Hospital NHS Trust
Replied on 12 March 2024
Dear Mrs Lewis We are very pleased to read of your experience and we will ensure that the team/staff members are made aware of your comments. Feedback is vital to the team, and we are very grateful you have taken the time to contact us. Should you require any assistance in the future, please do not hesitate to contact us. Kindest Regards Patient liaison Team
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Review titled 111 Urgent Medical Treatment service
Rated 5 stars out of 5
by Michael P - Posted on 16 November 2023
On holiday in Bridgnorth, got a chest infection, contacted 111 who booked me an appointment at the Princess Royal hospital for 1pm, I was seen by doctor at 1:15pm, full examination, excellent and amazing service, I am writing this review feeling a lot better thanks to the 111 service and the doctor, now that is an amazing service.
Visited November 2023
Review titled Shrewsbury and Telford Hospital NHS Trust
Replied on 20 November 2023
Good afternoon, Thank you for leaving your review about your experience. We're pleased that you received excellent care. Receiving feedback is very important to us and it means a lot to our staff, and we will ensure your kind comments are passed on to the relevant Department Managers. We wish you all the best. Kind regards, The Patient Advice and Liaison Service
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Review titled Telford A and E Department 2nd August
Rated 1 star out of 5
by Anonymous - Posted on 02 August 2023
Triage nurses where a shambles, been here since 9pm no water facility's available. They spent most of the night chatting and laughing in initial assessment 1. The lady taking bloods and ecg needs to find an alternative job with her vile and rude attitude towards the patients. You get treated better if you was a animal I'd avoid this nhs if you want to remain healthy. Absolutely disgusting place
Visited August 2023
Review titled Shrewsbury and Telford Hospital NHS Trust
Replied on 03 August 2023
Good morning, Thank you for getting in touch to make us aware us of your experience in our hospital. I sincerely apologise for the poor experience in our Hospital. If you would like us to look into what happened in more detail, please contact the Patient Advice and Liaison Service on 01952 282888 or sath.pals@nhs.net so we can advise you appropriately on how best to investigate your concerns. We will also share you comments with the relevant Department Managers Kind Regards The Patient Advice and Liaison Service
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Review titled Ward 1
Rated 4 stars out of 5
by Sandra D - Posted on 05 August 2023
Very impressed with everyone in this clinic. Sent there from a&e promptly. Everyone was polite and helpful. Good follow up.
Visited August 2023
Review titled Shrewsbury and Telford Hospital NHS Trust
Replied on 14 August 2023
Good afternoon, Thank you for leaving your review about your experience. We're pleased that you received excellent care. Receiving feedback is very important to us and it means a lot to our staff, and we will ensure your kind comments are passed on to the relevant Department Managers. We wish you all the best. Kind regards, The Patient Advice and Liaison Service