The Newcastle Upon Tyne Hospitals NHS Foundation Trust
Freeman Hospital, Freeman Road, High Heaton, Newcastle-upon-Tyne, Tyne and Wear, NE7 7DNPatient ratings and reviews
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Reviews
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Review titled All round great care
Rated 5 stars out of 5
by Anonymous - Posted on 20 February 2025
My son was transferred into the RVI from another trust and from the moment he was wheeled in we received fantastic care. The nurses and doctors on wards 1a and 1b we're thoughtful, thorough and genuinely caring to us as a whole family, at what has been a stressful time. The things that made the biggest difference were a wonderful nightshift nurse finding us a big bed so I could co-sleep after having little to no sleep for 2weeks with a poorly baby and the paediatric infectious diseases registrar who provided continuity throughout and also sorted us out in paediatric A&E quickly when we had to return due to problems with treatment at home 3days after discharge. I was dreading having to come back into A&E after having just been discharged but the staff there treated us with dignity and respect and dealt with my son's issues quickly.
Visited February 2025
The Newcastle Upon Tyne Hospitals NHS Foundation Trust has not yet replied.
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Review titled Perfect in every way
Rated 5 stars out of 5
by Anonymous - Posted on 26 January 2025
I recently visited the lipid clinic. Everyone I spoke to or saw were just amazing. So caring thoughtful and professional. I cannot give enough praise to all of the staff working in the NHS regardless of what they do, they are so generous with their time and patience. To be listened to and heard goes a long way. To be treat with respect and dignity is important snd greatly appreciated. Thank you to all I saw, you are a true professional and a credit to the NHS. Kindest Regards
Visited January 2025
Review titled The Newcastle Upon Tyne Hospitals NHS Foundation Trust
Replied on 27 January 2025
Thank you for taking the time to leave your feedback regarding the care you received at the Lipid Clinic. We are pleased that the staff were thoughtful and professional and treated you with dignity and respect. We will forward your comments to the directorate concerned, who will share with the staff involved.
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Review titled Long wait to speak to Appointments Line
Rated 3 stars out of 5
by Anonymous - Posted on 03 January 2025
I called the Trust Appointment Line at lunchtime today and had to wait over 30 minutes to get through to speak to a staff member about my outpatient appointment. This was after being unable to get an answer on numerous previous occasions, giving up after a ten minute wait each time. I appreciate that the lines can be busy, but I do not feel that such a long wait to speak to someone regarding an appointment is acceptable.
Visited January 2025
Review titled The Newcastle Upon Tyne Hospitals NHS Foundation Trust
Replied on 03 January 2025
Thank you for taking the time to leave your feedback regarding your experience with the Appointment Booking Centre and getting through to a member of the team. If you wish to raise your concerns with someone who is not involved in your care, the Patient Advice and Liaison Service (PALS) can listen to your issues and aim to help sort out problems quickly and can be contacted on Freephone 0800 032 02 02 or by email on northoftynepals@nhct.nhs.uk. If you would like these issues to be investigated please contact our Patient Relations Department on 0191 2231382 or nuth.patient.relations@nhs.net with your contact details and they will be able to coordinate with the Directorate to review your experience.
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Review titled Helpful staff
Rated 5 stars out of 5
by vicky cannon - Posted on 25 January 2025
Great care received from the nurses in the plastics department. They treated my elderly dad with compassion and respect, but also managed to organise his follow up care in his home. I really appreciated their willingness to help solve a problem.
Visited January 2025
Review titled The Newcastle Upon Tyne Hospitals NHS Foundation Trust
Replied on 27 January 2025
Thank you for taking the time to leave your feedback regarding the care your dad received at the plastics department at the RVI. We are pleased that the staff treated him with compassion and respect and were able to organise his follow up care in his home. We will forward your comments to the directorate concerned, who will share with the staff involved.
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Review titled Praise for emergency admissions suite
Rated 5 stars out of 5
by Emma wales - Posted on 28 December 2024
My daughter had 2 visits to this department over Xmas for complications of quinsy, the care she has received has been outstanding. All the staff were caring and kind, the doctors we saw extremely patient with a very nervous patient! Excellent communication and advice, and the department very clean. Thankyou so much to all involved
Visited December 2024
Review titled The Newcastle Upon Tyne Hospitals NHS Foundation Trust
Replied on 30 December 2024
Thank you for taking the time to leave your feedback regarding the care of your daughter at the Emergency admissions department, Newcastle Hospitals. We are pleased that you were happy with the care she recieved from all the staff you encountered, who were kind and caring. We will forward your comments to the directorate concerned, who will share with the staff involved.
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Review titled staff very friendly and helpful
Rated 5 stars out of 5
by sandra - Posted on 03 December 2024
ive been going to nccc opd for many years and always been amazed at how friendly and helpful the staff are. ive got to say with my recent visit i was totally struck by the effort thathas been put into there christmas display this year. they have went above and beond to make paitents visits more bearable. i left feeling very jolly a nice touch to making my christmas feel more merry thankyou to all the staff
Visited December 2024
Review titled The Newcastle Upon Tyne Hospitals NHS Foundation Trust
Replied on 04 December 2024
Thank you for taking the time to leave your feedback regarding your care at Freeman Hospital. We are pleased that you have found the staff to be friendly and helpful over the years that you have been visiting and that the Christmas decorations have made your visit more bearable. We will forward your comments to the directorate concerned, who will share with the staff involved.
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Review titled Great Service and Care
Rated 5 stars out of 5
by sue wilkins - Posted on 31 January 2025
My treatment after an accident all the time from the ambulance to A&E resus to ward 23 was excellent. After suffering a number of broken ribs, neck and back fractures I received great care for over 2 weeks and continue to receive fantastic after care , physio etc at home. Everyone involved has been professional, friendly and helpful.
Visited December 2024
The Newcastle Upon Tyne Hospitals NHS Foundation Trust has not yet replied.
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Review titled Excellent care
Rated 5 stars out of 5
by Ross Peacock - Posted on 16 December 2024
I had a partial nephrectomy in November 2024. I've never had surgery before and, despite receiving a lot of good written information in the lead up to the operation, I wasn't sure of what to expect. I needn't have worried - the Freeman staff were roundly excellent. They took their time to explain everything, step by step, both during my first visit to the hospital and when I was admitted for the procedure. After I came round from the operation, I was looked after extremely well by a fantastic nursing team, and I was glad to have face-to-face contact with the surgeon on three occasions before I was discharged. Since then, I've recovered well and have had a further appointment with the surgeon to check in with how I'm doing - I understand that there will be another in a few weeks. I'm not sure what else the team could have done. All said and done, I thought they were roundly excellent; they seemed to never stop, and nothing was any bother for them. Anyone having to attend the Freeman will be in good hands; I thank them for their efforts and their excellent care.
Visited November 2024
Review titled The Newcastle Upon Tyne Hospitals NHS Foundation Trust
Replied on 17 December 2024
Thank you for taking the time to leave your feedback regarding your care during your surgery and visits at he Freeman Hospital, Newcastle. We are pleased that you had everything explained to you step by step and you were looked after by an excellent nursing team. We will forward your comments to the directorate concerned, who will share with the staff involved.
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Review titled Great Practice
Rated 5 stars out of 5
by Anonymous - Posted on 04 November 2024
Pearson Centred Care and reasonable adjustments made for my sons recent operation were amazing. Can’t thank all of the medical team and the Consultant for all of their support enough
Visited October 2024
Review titled The Newcastle Upon Tyne Hospitals NHS Foundation Trust
Replied on 05 November 2024
Thank you for taking the time to leave your feedback regarding your son's care at Newcastle Hospitals. We are pleased that the staff were able to make reasonable adjustments for his operation. We will forwarded your comments to the directorate concerned, who will share with the staff involved.
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Review titled Great service
Rated 5 stars out of 5
by DAVID J ASHBERRY - Posted on 08 November 2024
Firstly a huge thank you to everyone involved in my visit. I cannot remember the name of the doctor who treat me, but I hope you can let him know thatthe symptoms which mystified him as much as me disappeared overnight as quickly as they had appeared the day before. Must have been our first thought of an allergic reaction to some new shower soap. I will not therefore need the follow up ultra scan he mentioned.I am amazes how I received so much care and attention in the time I was there especially given how many people were in the department. Thank you all so much again. My hospital number was 91917157.
Visited October 2024
Review titled The Newcastle Upon Tyne Hospitals NHS Foundation Trust
Replied on 08 November 2024
Thank you for taking the time to leave your feedback regarding your care at Newcastle Hospitals. We are pleased that you received so much care in the time that you were in the department. We will forward your comments to the directorate concerned, who will share with the staff involved.