The Newcastle Upon Tyne Hospitals NHS Foundation Trust
Freeman Hospital, Freeman Road, High Heaton, Newcastle-upon-Tyne, Tyne and Wear, NE7 7DNPatient ratings and reviews
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Reviews
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Review titled Long wait to speak to Appointments Line
Rated 3 stars out of 5
by Anonymous - Posted on 03 January 2025
I called the Trust Appointment Line at lunchtime today and had to wait over 30 minutes to get through to speak to a staff member about my outpatient appointment. This was after being unable to get an answer on numerous previous occasions, giving up after a ten minute wait each time. I appreciate that the lines can be busy, but I do not feel that such a long wait to speak to someone regarding an appointment is acceptable.
Visited January 2025
Review titled The Newcastle Upon Tyne Hospitals NHS Foundation Trust
Replied on 03 January 2025
Thank you for taking the time to leave your feedback regarding your experience with the Appointment Booking Centre and getting through to a member of the team. If you wish to raise your concerns with someone who is not involved in your care, the Patient Advice and Liaison Service (PALS) can listen to your issues and aim to help sort out problems quickly and can be contacted on Freephone 0800 032 02 02 or by email on northoftynepals@nhct.nhs.uk. If you would like these issues to be investigated please contact our Patient Relations Department on 0191 2231382 or nuth.patient.relations@nhs.net with your contact details and they will be able to coordinate with the Directorate to review your experience.
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Review titled Praise for emergency admissions suite
Rated 5 stars out of 5
by Emma wales - Posted on 28 December 2024
My daughter had 2 visits to this department over Xmas for complications of quinsy, the care she has received has been outstanding. All the staff were caring and kind, the doctors we saw extremely patient with a very nervous patient! Excellent communication and advice, and the department very clean. Thankyou so much to all involved
Visited December 2024
Review titled The Newcastle Upon Tyne Hospitals NHS Foundation Trust
Replied on 30 December 2024
Thank you for taking the time to leave your feedback regarding the care of your daughter at the Emergency admissions department, Newcastle Hospitals. We are pleased that you were happy with the care she recieved from all the staff you encountered, who were kind and caring. We will forward your comments to the directorate concerned, who will share with the staff involved.
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Review titled staff very friendly and helpful
Rated 5 stars out of 5
by sandra - Posted on 03 December 2024
ive been going to nccc opd for many years and always been amazed at how friendly and helpful the staff are. ive got to say with my recent visit i was totally struck by the effort thathas been put into there christmas display this year. they have went above and beond to make paitents visits more bearable. i left feeling very jolly a nice touch to making my christmas feel more merry thankyou to all the staff
Visited December 2024
Review titled The Newcastle Upon Tyne Hospitals NHS Foundation Trust
Replied on 04 December 2024
Thank you for taking the time to leave your feedback regarding your care at Freeman Hospital. We are pleased that you have found the staff to be friendly and helpful over the years that you have been visiting and that the Christmas decorations have made your visit more bearable. We will forward your comments to the directorate concerned, who will share with the staff involved.
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Review titled Excellent care
Rated 5 stars out of 5
by Ross Peacock - Posted on 16 December 2024
I had a partial nephrectomy in November 2024. I've never had surgery before and, despite receiving a lot of good written information in the lead up to the operation, I wasn't sure of what to expect. I needn't have worried - the Freeman staff were roundly excellent. They took their time to explain everything, step by step, both during my first visit to the hospital and when I was admitted for the procedure. After I came round from the operation, I was looked after extremely well by a fantastic nursing team, and I was glad to have face-to-face contact with the surgeon on three occasions before I was discharged. Since then, I've recovered well and have had a further appointment with the surgeon to check in with how I'm doing - I understand that there will be another in a few weeks. I'm not sure what else the team could have done. All said and done, I thought they were roundly excellent; they seemed to never stop, and nothing was any bother for them. Anyone having to attend the Freeman will be in good hands; I thank them for their efforts and their excellent care.
Visited November 2024
Review titled The Newcastle Upon Tyne Hospitals NHS Foundation Trust
Replied on 17 December 2024
Thank you for taking the time to leave your feedback regarding your care during your surgery and visits at he Freeman Hospital, Newcastle. We are pleased that you had everything explained to you step by step and you were looked after by an excellent nursing team. We will forward your comments to the directorate concerned, who will share with the staff involved.
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Review titled Great Practice
Rated 5 stars out of 5
by Anonymous - Posted on 04 November 2024
Pearson Centred Care and reasonable adjustments made for my sons recent operation were amazing. Can’t thank all of the medical team and the Consultant for all of their support enough
Visited October 2024
Review titled The Newcastle Upon Tyne Hospitals NHS Foundation Trust
Replied on 05 November 2024
Thank you for taking the time to leave your feedback regarding your son's care at Newcastle Hospitals. We are pleased that the staff were able to make reasonable adjustments for his operation. We will forwarded your comments to the directorate concerned, who will share with the staff involved.
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Review titled Great service
Rated 5 stars out of 5
by DAVID J ASHBERRY - Posted on 08 November 2024
Firstly a huge thank you to everyone involved in my visit. I cannot remember the name of the doctor who treat me, but I hope you can let him know thatthe symptoms which mystified him as much as me disappeared overnight as quickly as they had appeared the day before. Must have been our first thought of an allergic reaction to some new shower soap. I will not therefore need the follow up ultra scan he mentioned.I am amazes how I received so much care and attention in the time I was there especially given how many people were in the department. Thank you all so much again. My hospital number was 91917157.
Visited October 2024
Review titled The Newcastle Upon Tyne Hospitals NHS Foundation Trust
Replied on 08 November 2024
Thank you for taking the time to leave your feedback regarding your care at Newcastle Hospitals. We are pleased that you received so much care in the time that you were in the department. We will forward your comments to the directorate concerned, who will share with the staff involved.
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Review titled Excellent patient care and service
Rated 5 stars out of 5
by Carole - Posted on 06 September 2024
Having recently had need to visit the Freeman Hospital I can not praise enough the care and help I was given. The receptionists with their friendly smile in all departments and their kind reassuring words makes such a difference when attending an appointment alone. The kindness shown throughout my visit was far above ‘just doing a job’ and that includes the gentleman who showed me the way to the cafe and the staff in the cafe itself. My visit was compatible with private medical care - thank you so much to all involved such amazing and kind people ❤️
Visited September 2024
Review titled The Newcastle Upon Tyne Hospitals NHS Foundation Trust
Replied on 06 September 2024
Thank you for taking the time to leave your feedback regarding your recent visit to the Freeman, Newcastle Hospitals. We are pleased that you found the staff to be friendly, kind and caring. We will forwarded your comments to the directorate concerned, who will share with the staff involved.
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Review titled Unhappy with appointment line
Rated 2 stars out of 5
by Anonymous - Posted on 30 August 2024
I called the NHS booking line for further information about an appointment that was cancelled and rescheduled a year later leaving a significant gap in my care nearly 2 years.the customer service advisor responded with what do you want me to do. And then i explained my concern about the gap the advisor said they dont know who to contact. Would not recommend the appointment line as found it very unhelpfull.
Visited August 2024
Review titled The Newcastle Upon Tyne Hospitals NHS Foundation Trust
Replied on 02 September 2024
Thank you for taking the time to leave your feedback regarding your recent experience with the NHS booking line. If you wish to raise your concerns with someone who is not involved in your care, the Patient Advice and Liaison Service (PALS) can listen to your issues and aim to help sort out problems quickly and can be contacted on Freephone 0800 032 02 02 or by email on northoftynepals@nhct.nhs.uk. If you would like these issues to be investigated please contact our Patient Relations Department on 0191 2231382 or nuth.patient.relations@nhs.net with your contact details and they will be able to coordinate with the Directorate to review your experience.
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Review titled Audiology Freeman Hosp
Rated 5 stars out of 5
by kay nichols - Posted on 01 August 2024
The technician,whom I apparently cannot name, gave excellent service when I visited on 29/07/24. He was patient,very capable & understood the problem immediately. Well done & many thanks.
Visited July 2024
Review titled The Newcastle Upon Tyne Hospitals NHS Foundation Trust
Replied on 02 August 2024
Thank you for taking the time to leave your feedback regarding your recent visit to the Audiology department at the Freeman hospsital. We are pleased that you recieved an excellent service and you found the member of staff to be patient and capable . We have forwarded your comments to the directorate concerned, who will share with the staff involved.
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Review titled Dreadful basic communication
Rated 2 stars out of 5
by Scottish immigrant - Posted on 17 June 2024
Not a life and death matter but a concern even so. I need batteries for my NHS aids. My GP gave me the number of Freeman Audiology dept. Their recorded message referred me to the Newcastle Hospitals website which referred me back to the Freeman Audiology number. I am now completely in the dark. The Audiology Dept will only accept communication by appointment, but no information as to how to get in touch or otherwise get this basic information.
Visited June 2024
Review titled The Newcastle Upon Tyne Hospitals NHS Foundation Trust
Replied on 17 June 2024
We are sorry for your recent experience getting through to the Audiology department to get batteries for your aids. The Patient Advice and Liaison Service (PALS) can listen to your issues and aim to help sort out problems quickly and can be contacted on Freephone 0800 032 02 02 or by email on northoftynepals@nhct.nhs.uk.