The Newcastle Upon Tyne Hospitals NHS Foundation Trust
Freeman Hospital, Freeman Road, High Heaton, Newcastle-upon-Tyne, Tyne and Wear, NE7 7DNPatient ratings and reviews
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Reviews
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Review titled Waiting too long
Rated 5 stars out of 5
by Anonymous - Posted on 13 March 2025
I was given an 8-15 am appointment & at 8-30am still waiting, I checked on-line & Web site said department was closed, I queried with staff member & I was told to 'take no notice of Web site'!& I was told staff would check for me,then a staff member called me for my appointment at 8-35am, I was given an apology. I do not mind waiting 5 to 10 minutes after my appointment but I felt 15 minutes or more is a bit to long. I re-checked on-line site only to find out the department I had a 8-15am appointment opens at 8-30am! I am so disappointed & irate with this appoint.Outcome of my appointment:helpful & further appointment to be forwarded
Visited March 2025
Review titled The Newcastle Upon Tyne Hospitals NHS Foundation Trust
Replied on 14 March 2025
Thank you for taking the time to leave your feedback regarding your experience with your appointment and waiting times. If you would like these issues to be investigated please contact our Patient Relations Department on 0191 2231382 or nuth.patient.relations@nhs.net with your contact details and they will be able to coordinate with the Directorate to review your experience.
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Review titled Great overall service
Rated 5 stars out of 5
by sue wilkins - Posted on 10 March 2025
After a significant fall, the inpatient care was professional. The fracture clinic at RVI was friendly, organised and overall professional. After breaking neck,back, ribs and pelvis I was treated for a over 3 months and received excellent care and communication was clear and professional. I would recommend all support staff and nurses.
Visited March 2025
The Newcastle Upon Tyne Hospitals NHS Foundation Trust has not yet replied.
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Review titled The kindest and most professional staff
Rated 5 stars out of 5
by Jaymie Tateson - Posted on 15 March 2025
I attended the Freeman Ward Day Treatment Centre on 14/3/25 for lumbar decompression surgery and felt compelled to write a review a day later as I was so very grateful for the care I received. Every member of staff from admin staff on the front desk, surgeon, anaesthetist and nurses were simply amazing and did everything they could to make my time there comfortable and as stress free as possible. I was beyond anxious coming in for the surgery but I couldn't have asked for better care. Such professionalism and kindness. So grateful for them and our NHS system who were there for me at a really painful and stressful time. Thank you! A special thank you to the two wonderful nurses who stayed with me in recovery far after closing time. You were such a source of comfort. Thank you everyone.
Visited March 2025
Review titled The Newcastle Upon Tyne Hospitals NHS Foundation Trust
Replied on 17 March 2025
Thank you for taking the time to leave your feedback regarding your care at the Freeman Hospital Day Treatment Centre. We are pleased that you found all the staff amazing and they were able to make you you feel comfortable and stress free. We will forward your comments to the directorate concerned, who will share with the staff involved.
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Review titled Robotic Surgery
Rated 5 stars out of 5
by George McAdam - Posted on 14 March 2025
Excellent care by all the staff at Freeman Hospital including the Thymectomy and follow up by the surgeon who did my Op with the robot which resulted in only a couple of days in hospital and a speedy recovery.
Visited February 2025
Review titled The Newcastle Upon Tyne Hospitals NHS Foundation Trust
Replied on 17 March 2025
Thank you for taking the time to leave your feedback regarding your care at the Freeman Hospital for a thymectomy. We are pleased that you found the care to be excellent and you had a speedy recovery. We will forward your comments to the directorate concerned, who will share with the staff involved.
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Review titled All round great care
Rated 5 stars out of 5
by Anonymous - Posted on 20 February 2025
My son was transferred into the RVI from another trust and from the moment he was wheeled in we received fantastic care. The nurses and doctors on wards 1a and 1b we're thoughtful, thorough and genuinely caring to us as a whole family, at what has been a stressful time. The things that made the biggest difference were a wonderful nightshift nurse finding us a big bed so I could co-sleep after having little to no sleep for 2weeks with a poorly baby and the paediatric infectious diseases registrar who provided continuity throughout and also sorted us out in paediatric A&E quickly when we had to return due to problems with treatment at home 3days after discharge. I was dreading having to come back into A&E after having just been discharged but the staff there treated us with dignity and respect and dealt with my son's issues quickly.
Visited February 2025
Review titled The Newcastle Upon Tyne Hospitals NHS Foundation Trust
Replied on 24 February 2025
Thank you for taking the time to leave your feedback regarding your sons care with the children's services department at the RVI hospital. We are pleased that the staff provided fantastic care and cared for you all as a family. We will forward your comments to the directorate concerned, who will share with the staff involved.
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Review titled Perfect in every way
Rated 5 stars out of 5
by Anonymous - Posted on 26 January 2025
I recently visited the lipid clinic. Everyone I spoke to or saw were just amazing. So caring thoughtful and professional. I cannot give enough praise to all of the staff working in the NHS regardless of what they do, they are so generous with their time and patience. To be listened to and heard goes a long way. To be treat with respect and dignity is important snd greatly appreciated. Thank you to all I saw, you are a true professional and a credit to the NHS. Kindest Regards
Visited January 2025
Review titled The Newcastle Upon Tyne Hospitals NHS Foundation Trust
Replied on 27 January 2025
Thank you for taking the time to leave your feedback regarding the care you received at the Lipid Clinic. We are pleased that the staff were thoughtful and professional and treated you with dignity and respect. We will forward your comments to the directorate concerned, who will share with the staff involved.
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Review titled Long wait to speak to Appointments Line
Rated 3 stars out of 5
by Anonymous - Posted on 03 January 2025
I called the Trust Appointment Line at lunchtime today and had to wait over 30 minutes to get through to speak to a staff member about my outpatient appointment. This was after being unable to get an answer on numerous previous occasions, giving up after a ten minute wait each time. I appreciate that the lines can be busy, but I do not feel that such a long wait to speak to someone regarding an appointment is acceptable.
Visited January 2025
Review titled The Newcastle Upon Tyne Hospitals NHS Foundation Trust
Replied on 03 January 2025
Thank you for taking the time to leave your feedback regarding your experience with the Appointment Booking Centre and getting through to a member of the team. If you wish to raise your concerns with someone who is not involved in your care, the Patient Advice and Liaison Service (PALS) can listen to your issues and aim to help sort out problems quickly and can be contacted on Freephone 0800 032 02 02 or by email on northoftynepals@nhct.nhs.uk. If you would like these issues to be investigated please contact our Patient Relations Department on 0191 2231382 or nuth.patient.relations@nhs.net with your contact details and they will be able to coordinate with the Directorate to review your experience.
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Review titled Helpful staff
Rated 5 stars out of 5
by vicky cannon - Posted on 25 January 2025
Great care received from the nurses in the plastics department. They treated my elderly dad with compassion and respect, but also managed to organise his follow up care in his home. I really appreciated their willingness to help solve a problem.
Visited January 2025
Review titled The Newcastle Upon Tyne Hospitals NHS Foundation Trust
Replied on 27 January 2025
Thank you for taking the time to leave your feedback regarding the care your dad received at the plastics department at the RVI. We are pleased that the staff treated him with compassion and respect and were able to organise his follow up care in his home. We will forward your comments to the directorate concerned, who will share with the staff involved.
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Review titled Praise for emergency admissions suite
Rated 5 stars out of 5
by Emma wales - Posted on 28 December 2024
My daughter had 2 visits to this department over Xmas for complications of quinsy, the care she has received has been outstanding. All the staff were caring and kind, the doctors we saw extremely patient with a very nervous patient! Excellent communication and advice, and the department very clean. Thankyou so much to all involved
Visited December 2024
Review titled The Newcastle Upon Tyne Hospitals NHS Foundation Trust
Replied on 30 December 2024
Thank you for taking the time to leave your feedback regarding the care of your daughter at the Emergency admissions department, Newcastle Hospitals. We are pleased that you were happy with the care she recieved from all the staff you encountered, who were kind and caring. We will forward your comments to the directorate concerned, who will share with the staff involved.
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Review titled staff very friendly and helpful
Rated 5 stars out of 5
by sandra - Posted on 03 December 2024
ive been going to nccc opd for many years and always been amazed at how friendly and helpful the staff are. ive got to say with my recent visit i was totally struck by the effort thathas been put into there christmas display this year. they have went above and beond to make paitents visits more bearable. i left feeling very jolly a nice touch to making my christmas feel more merry thankyou to all the staff
Visited December 2024
Review titled The Newcastle Upon Tyne Hospitals NHS Foundation Trust
Replied on 04 December 2024
Thank you for taking the time to leave your feedback regarding your care at Freeman Hospital. We are pleased that you have found the staff to be friendly and helpful over the years that you have been visiting and that the Christmas decorations have made your visit more bearable. We will forward your comments to the directorate concerned, who will share with the staff involved.