The Newcastle Upon Tyne Hospitals NHS Foundation Trust
Freeman Hospital, Freeman Road, High Heaton, Newcastle-upon-Tyne, Tyne and Wear, NE7 7DNPatient ratings and reviews
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Reviews
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Review titled Great Practice
Rated 5 stars out of 5
by Anonymous - Posted on 04 November 2024
Pearson Centred Care and reasonable adjustments made for my sons recent operation were amazing. Can’t thank all of the medical team and the Consultant for all of their support enough
Visited October 2024
Review titled The Newcastle Upon Tyne Hospitals NHS Foundation Trust
Replied on 05 November 2024
Thank you for taking the time to leave your feedback regarding your son's care at Newcastle Hospitals. We are pleased that the staff were able to make reasonable adjustments for his operation. We will forwarded your comments to the directorate concerned, who will share with the staff involved.
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Review titled Great service
Rated 5 stars out of 5
by DAVID J ASHBERRY - Posted on 08 November 2024
Firstly a huge thank you to everyone involved in my visit. I cannot remember the name of the doctor who treat me, but I hope you can let him know thatthe symptoms which mystified him as much as me disappeared overnight as quickly as they had appeared the day before. Must have been our first thought of an allergic reaction to some new shower soap. I will not therefore need the follow up ultra scan he mentioned.I am amazes how I received so much care and attention in the time I was there especially given how many people were in the department. Thank you all so much again. My hospital number was 91917157.
Visited October 2024
Review titled The Newcastle Upon Tyne Hospitals NHS Foundation Trust
Replied on 08 November 2024
Thank you for taking the time to leave your feedback regarding your care at Newcastle Hospitals. We are pleased that you received so much care in the time that you were in the department. We will forward your comments to the directorate concerned, who will share with the staff involved.
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Review titled Excellent patient care and service
Rated 5 stars out of 5
by Carole - Posted on 06 September 2024
Having recently had need to visit the Freeman Hospital I can not praise enough the care and help I was given. The receptionists with their friendly smile in all departments and their kind reassuring words makes such a difference when attending an appointment alone. The kindness shown throughout my visit was far above ‘just doing a job’ and that includes the gentleman who showed me the way to the cafe and the staff in the cafe itself. My visit was compatible with private medical care - thank you so much to all involved such amazing and kind people ❤️
Visited September 2024
Review titled The Newcastle Upon Tyne Hospitals NHS Foundation Trust
Replied on 06 September 2024
Thank you for taking the time to leave your feedback regarding your recent visit to the Freeman, Newcastle Hospitals. We are pleased that you found the staff to be friendly, kind and caring. We will forwarded your comments to the directorate concerned, who will share with the staff involved.
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Review titled Unhappy with appointment line
Rated 2 stars out of 5
by Anonymous - Posted on 30 August 2024
I called the NHS booking line for further information about an appointment that was cancelled and rescheduled a year later leaving a significant gap in my care nearly 2 years.the customer service advisor responded with what do you want me to do. And then i explained my concern about the gap the advisor said they dont know who to contact. Would not recommend the appointment line as found it very unhelpfull.
Visited August 2024
Review titled The Newcastle Upon Tyne Hospitals NHS Foundation Trust
Replied on 02 September 2024
Thank you for taking the time to leave your feedback regarding your recent experience with the NHS booking line. If you wish to raise your concerns with someone who is not involved in your care, the Patient Advice and Liaison Service (PALS) can listen to your issues and aim to help sort out problems quickly and can be contacted on Freephone 0800 032 02 02 or by email on northoftynepals@nhct.nhs.uk. If you would like these issues to be investigated please contact our Patient Relations Department on 0191 2231382 or nuth.patient.relations@nhs.net with your contact details and they will be able to coordinate with the Directorate to review your experience.
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Review titled Audiology Freeman Hosp
Rated 5 stars out of 5
by kay nichols - Posted on 01 August 2024
The technician,whom I apparently cannot name, gave excellent service when I visited on 29/07/24. He was patient,very capable & understood the problem immediately. Well done & many thanks.
Visited July 2024
Review titled The Newcastle Upon Tyne Hospitals NHS Foundation Trust
Replied on 02 August 2024
Thank you for taking the time to leave your feedback regarding your recent visit to the Audiology department at the Freeman hospsital. We are pleased that you recieved an excellent service and you found the member of staff to be patient and capable . We have forwarded your comments to the directorate concerned, who will share with the staff involved.
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Review titled Dreadful basic communication
Rated 2 stars out of 5
by Scottish immigrant - Posted on 17 June 2024
Not a life and death matter but a concern even so. I need batteries for my NHS aids. My GP gave me the number of Freeman Audiology dept. Their recorded message referred me to the Newcastle Hospitals website which referred me back to the Freeman Audiology number. I am now completely in the dark. The Audiology Dept will only accept communication by appointment, but no information as to how to get in touch or otherwise get this basic information.
Visited June 2024
Review titled The Newcastle Upon Tyne Hospitals NHS Foundation Trust
Replied on 17 June 2024
We are sorry for your recent experience getting through to the Audiology department to get batteries for your aids. The Patient Advice and Liaison Service (PALS) can listen to your issues and aim to help sort out problems quickly and can be contacted on Freephone 0800 032 02 02 or by email on northoftynepals@nhct.nhs.uk.
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Review titled Terrible experience
Rated 1 star out of 5
by john wigham - Posted on 06 September 2024
I had green light laser surgery over 3 months ago, staff at the time were very nice, no complaints, However after the operation I was in a lot of pain, my movement was restricted with the pain in my groin area and pelvis, the pain got worse slowly day by day, until I needed crutches to walk the pain and restrictive movement worsened resulting in having to use a wheelchair, I am also totally incontinent three months later, the after care from the hospital is none existent!!!! I had an MRI scan 3 weeks ago and as yet it has not been looked at, meanwhile I am in a lot of pain, I need help going to the toilet and getting out of bed, the day before the operation I did a 25 mile bike ride and 6 mile run, I had a physical job and was very active, this operation has been life changing with no after care from the hospital, think twice before having this operation, I know many people have had good results but if it goes wrong it does in a catastrophic way!!!!!!!!!
Visited June 2024
Review titled The Newcastle Upon Tyne Hospitals NHS Foundation Trust
Replied on 09 September 2024
We are sorry for your recent experience following your green light laser surgery and we would be very interested in exploring this further with you. If you would like to discuss this please contact our Patient Relations Department on 0191 2231382 or e-mail nuth.patient.relations@nhs.net. If you wish to raise your concerns with someone who is not involved in your care, the Patient Advice and Liaison Service (PALS) can listen to your issues and aim to help sort out problems quickly and can be contacted on Freephone 0800 032 02 02 or by email on northoftynepals@nhct.nhs.uk
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Review titled Amazing transplant surgeons
Rated 4 stars out of 5
by Anonymous - Posted on 05 June 2024
Heart transplant patient. Transplant team and surgeons fantastic! Food, disgusting. Would like to know how much wastage there is each day. Menu repetitive. Food cold by the time it gets to wards. Tasteless.. Like slops. Honestly don't know how they get away with it. Really needs looking at.
Visited June 2024
Review titled The Newcastle Upon Tyne Hospitals NHS Foundation Trust
Replied on 06 June 2024
Thank you for taking the time to leave your feedback regarding your care at Newcastle Hospitals for a heart transplant. We are pleased that you found the transplant team and surgeons to be fantastic, however we are sorry that you had an issue with the food during your stay. If you would like these issues to be investigated please contact our Patient Relations Department on 0191 2231382 or nuth.patient.relations@nhs.net with your contact details and they will be able to coordinate with the Directorate to review your experience. If you wish to raise your concerns with someone who is not involved in your care, the Patient Advice and Liaison Service (PALS) can listen to your issues and aim to help sort out problems quickly and can be contacted on Freephone 0800 032 02 02 or by email on northoftynepals@nhct.nhs.uk.
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Review titled Excellent quick care
Rated 5 stars out of 5
by Nico Nels - Posted on 08 June 2024
I am grateful to the team that helped with my finger trauma after a work accident. They were professional, caring and excellent at every step. Especially the plastics team that tried very hard to save my finger. Would recommend getting your finger ripped off in Newcastle anytime!
Visited June 2024
Review titled The Newcastle Upon Tyne Hospitals NHS Foundation Trust
Replied on 10 June 2024
Thank you for taking the time to leave your feedback regarding your experience with the Plastics team. We are pleased that you found the care from staff to be professional and caring. We will pass on your feedback to the directorate, who will share with the team involved in your care.
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Review titled Experience disappointing
Rated 2 stars out of 5
by Maggie - Posted on 17 May 2024
Firstly I would like to acknowledged my appreciation for the care and understanding I have had over the years I have attended the macular clinic. Unfortunately my last eye injection was a terrible experience as I am highly sensitive to iodine, I tried to ring for some advice but the number I was given was never answered I eventually rang the macular centre and was given so much advice and understanding from a lady I had never met. Now I am due my review which my the consultants I seen gave me 12 weeks to see how my eye managed. My review is due on Monday the 20th of May . I have not received my appointment yet . I have rang appointments on several occasions the staff have been very helpful . I was told to ring today 17/5/24 if I hadn’t heard about my appointment which seemed to be given urgent attention I rang on 17/5/24 the lady I spoke to tried to sort something out but I was eventually told k was still on the list but no appointment was available as they were very busy. Which I do appreciate but must stress I find the situation very stressful as I have now no idea when my appointment will be and no one to advise or reassure that I will be seen soon. I think to leave vulnerable people in this posting is very unprofessional.. I do understand the pressure the clinic seems to be under at the moment and I have always found the all the staff so carding and professional, I feel so sad to have to leave such a negative review. But felt it was the only way to express how I felt .
Visited May 2024
Review titled The Newcastle Upon Tyne Hospitals NHS Foundation Trust
Replied on 20 May 2024
We are sorry for your experience with the services at the Macular Centre with the arrangement of an appointment for a review and would be very interested in exploring this further with you. If you would like to discuss this please contact our Patient Relations Department on 0191 2231382 or e-mail nuth.patient.relations@nhs.net. If you wish to raise your concerns with someone who is not involved in your care, the Patient Advice and Liaison Service (PALS) can listen to your issues and aim to help sort out problems quickly and can be contacted on Freephone 0800 032 02 02 or by email on northoftynepals@nhct.nhs.uk.