The Newcastle Upon Tyne Hospitals NHS Foundation Trust
Freeman Hospital, Freeman Road, High Heaton, Newcastle-upon-Tyne, Tyne and Wear, NE7 7DNPatient ratings and reviews
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Reviews
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Review titled Paediatric ED and Ward 10 RVI fab staff and service
Rated 5 stars out of 5
by Gemma M - Posted on 24 April 2023
Myself and my partner had to bring our newborn daughter into the hospital as she wasn’t keeping her feeds down. This was a very stressful time made worse by the fact that I was recovering from a c section. The staff in ED both doctors and nurses were very supportive and couldn’t do enough for us to ensure we were comfortable and our daughter was treated quickly. We were then transferred to ward 10 where the nurses took fantastic care of us throughout our stay. The nurses were very knowledgeable and able to offer support and advice as to how to manage our daughters problem while in hospital and at home. The surgical and paediatric registrars/consultants were also fantastic and very thorough and we can’t thank the whole team enough.
Visited April 2023
Review titled The Newcastle Upon Tyne Hospitals NHS Foundation Trust
Replied on 10 May 2023
Thank you for taking the time to leave your feedback regarding your experience at the Paediatric ED and ward 10. We are pleased that our staff were supportive and took fantastic care of you all throughout your stay. We will forward your feedback to the directorate, who will share with the team involved in your daughters care.
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Review titled Lovely staff
Rated 5 stars out of 5
by Maxine - Posted on 27 April 2023
Recently in for surgery under general anaesthetic at Leazes Wing, plastic surgery department. Was nervous. Staff were great and put me at ease immediately. Was looked after very well, the ward staff were clearly busy but remained pleasant and kind to all. I felt safe and that they were all there for the benefit of every patient.
Visited April 2023
Review titled The Newcastle Upon Tyne Hospitals NHS Foundation Trust
Replied on 10 May 2023
Thank you for taking the time to leave your feedback regarding your care at the plastic surgery department at the RVI. We are pleased that you were looked after very well by the team who were pleasant and kind. We will forward your feedback to the department, who will share with the team involved in your care.
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Review titled Very poor reception staff RVI
Rated 1 star out of 5
by Anonymous - Posted on 18 January 2024
Visited the RVI today and needed to ask reception in the leazes wing next to Costa coffee a couple of simple questions, there attitude was disgusting never been spoken to and looked at like that before. They should find a job elsewhere as all they seemed concerned about was chatting to each other. People are coming into a hospital to generally see ill people and find these surroundings quite uncomfortable to start off with, to be greeted by two unpleasant faces is the last thing anybody needs. Really poor rude people.
Visited January 2023
Review titled The Newcastle Upon Tyne Hospitals NHS Foundation Trust
Replied on 19 January 2024
We are sorry for your recent experience at the Leazes Wing reception and would be very interested in exploring this further with you. If you would like to discuss this please contact our Patient Relations Department on 0191 2231382 or e-mail nuth.patient.relations@nhs.net. If you wish to raise your concerns with someone who is not involved in your care, the Patient Advice and Liaison Service (PALS) can listen to your issues and aim to help sort out problems quickly and can be contacted on Freephone 0800 032 02 02 or by email on northoftynepals@nhct.nhs.uk
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Review titled Excellent care
Rated 5 stars out of 5
by Anonymous - Posted on 15 July 2022
My husband attended ED today following an injury he sustained the night before. He was seen and treated in an extremely professional manner. The Maxillo Facial doctor was outstanding and we can’t thank him enough. There are many criticisms of our health services but it has truly been there for us today, when we needed it! Thank you 😊
Visited July 2022
Review titled The Newcastle Upon Tyne Hospitals NHS Foundation Trust
Replied on 20 July 2022
Thank you for taking the time to leave your feedback following your husbands visit to the emergency department at the RVI. We are pleased that he was seen and treated in an extremely professional manner and that the maxillo facial doctor was outstanding. We will forward your feedback to the directorate who will share with the staff involved in your care.