The Princess Alexandra Hospital NHS Trust
Hamstel Road, Hamstel Road, Harlow, Essex, CM20 1QXPatient ratings and reviews
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Reviews
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Review titled Cataract Operation
Rated 5 stars out of 5
by Clive Cooper - Posted on 30 November 2024
I received wonderful treatment from Eye Surgeon and am now able to read bus indicators placed high up, can identify birds on the feeders at the bottom of my garden and colours are extra bright.
Visited November 2024
The Princess Alexandra Hospital NHS Trust has not yet replied.
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Review titled Caring Staff
Rated 3 stars out of 5
by Eugene - Posted on 03 October 2024
After numerous unsuccessful attempts to contact our dear friend, a patient on Harold ward,because nobody answered the ward phone, we were finally able to speak to him after he'd been moved to Nightingale Ward. Our friend needed help to make the call as he is 90 years old and very weak at present, but a wonderful member of staff sorted everything out so we could finally make contact. A big Thank-you to that staff member.
Visited October 2024
The Princess Alexandra Hospital NHS Trust has not yet replied.
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Review titled Great Experience
Rated 5 stars out of 5
by SueSwims - Posted on 25 June 2024
I was on John Snow ward for my first ever surgery; a lumbar decompression. All of the staff, without exception were absolutely wonderful. I was kept informed and updated regularly about what was happening. The lovely healthcare assistant was funny and friendly whilst taking my BP & temperature at hourly intervals. Everything ran like clockwork and they have set the bar very high. I need to apologise to the (male) anaesthetic nurse who, upon coming round from my general anaesthetic, I hugged thinking it was my partner! One minor point, the ward is right above the entrance to A&E, so take some ear plugs as it can get quite noisy at night.
Visited June 2024
The Princess Alexandra Hospital NHS Trust has not yet replied.
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Review titled Disappointed
Rated 2 stars out of 5
by Sarah Mercer - Posted on 25 April 2024
My father was told to go to A&E by GP as his blood pressure was extremely high!! After a long wait and a few tests he was sent home still feeling very ill!! The following day I called him an ambulance as I was concerned he as having a stroke. The paramedics were amazing and spent a long time with him after which he was blue lighted to Queens hospital in Romford! Fortunately he didn’t have a stroke but his blood pressure was 280/180!! Very high life threatening and on the verge of cardiac arrest!! I thought I lost him but after being in Queens for a week he’s finally turning a corner. Why oh why was he completely dismissed at Harlow I don’t trust it at all now and it’s our local hospital
Visited April 2024
The Princess Alexandra Hospital NHS Trust has not yet replied.
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Review titled Help needed at a difficult time.
Rated 5 stars out of 5
by Robert Reed - Posted on 27 April 2024
I live alone and am a widower and so feel vulnerable. Had to travel to PAH by myself in the early hours of the morning with an embarrassing and distressing personal condition which if not life-threatening was certainly very worrying. I found all the staff to be extremely helpful and many going out of their way to be polite and pleasant to people as well as fulfilling what is obviously a very difficult and demanding busy day to day routine. The AE department was very full even in the early hours of the morning with many people obviously feeling worried and vulnerable themselves but all were treated myself included, very sympathetically and with respect. I left the hospital with home medication and a follow-up plan if this should not prove to be successful
Visited April 2024
The Princess Alexandra Hospital NHS Trust has not yet replied.
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Review titled Excellent Maternity Practice
Rated 5 stars out of 5
by Michelle Benvenutto - Posted on 17 May 2024
I had an excellent birthing experience. I was listened to and supported and so was my husband. The midwives were all so kind and informed and helped me to breastfeed. When my baby and I were readmitted, again we were supported; while I can’t name everyone, a jaundice specialist midwife was so kind. I would definitely recommend this hospital for prenatal and postnatal care.
Visited April 2024
The Princess Alexandra Hospital NHS Trust has not yet replied.
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Review titled Not too good
Rated 3 stars out of 5
by Hannah Stewart - Posted on 23 January 2024
Yesterday my daughter attended the hospital because she was extremely unwell, we arrived about 12ish and she Wasn’t seen untill around 5ish even though when her observations were being done she was getting worse each time with temperature rising and become more lethargic and very pale, she had a rash all over her body that no one looked at unless the lady doing the observation spoke to the doctor her self to say that my 6 year old was getting worse and her temp was rising to almost 40! When we finally got seen they wanted to do bloods it took them 8 attempts to get the cannula in which then they recommended using numbing cream, I’m not sure why this wasn’t used to start with as my daughter was getting so distressed. After some time we was discharged but she had to keep the cannula in for home care, as we was leaving I went over to the receptionist to ask about my Parking to which my daughter picked up a white party cup on the side I stopped her and then the lady at reception shouted don’t let her touch that it is bleach in it, I’m so angry about this. Why on earth is there open bleach in a cup left unattended on the side in a children’s department? This could of been so dangerous if my child or any other child got hold of this! Or ever if a child split it over them self! This is not a extremely dangerous and I want this dealing with. When I asked the lady why she had bleach on the side on a child’s ward she didn’t seem to care and just said it’s where do do our obs! This is really not on.
Visited January 2024
The Princess Alexandra Hospital NHS Trust has not yet replied.
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Review titled Very organised unit
Rated 5 stars out of 5
by Pauline Watson - Posted on 23 January 2024
I was under the care of staff in John Snow Unit after having a total knee replacement on 12th January, 2024. It was a very good experience, due to the fact that the unit is so well run. From the Surgeon and Aneithatist, my dedicated nurse and all those who looked after me I couldn’t fault anything. The nursing staff were amazing, dedicated, experienced and so kind. Nothing was too much trouble. So all in all a very good experience. Grateful thanks to all on John Snow Unit, PAH.
Visited January 2024
The Princess Alexandra Hospital NHS Trust has not yet replied.
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Review titled Excellent children pediatric/GP service
Rated 5 stars out of 5
by Inga - Posted on 17 January 2024
We went to A&E with a child and were sent to see a pediatric/GP who provided excellent service. It took only 1 hour to be checked, assessed, and prescribed with the medication. Thank you very much for your care and excellent service.
Visited January 2024
The Princess Alexandra Hospital NHS Trust has not yet replied.
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Review titled A&E
Rated 5 stars out of 5
by Anonymous - Posted on 21 January 2024
Had to take Daughter to PAH A&E on a Friday night after her ankle had an altercation with a pothole.. We were not sure what to expect but had resigned to the fact that it may be a long experience due to the time of the week we were going. Have to say that from the moment we arrived, from the security guard, to the lovely booking in Lady and then the triage staff, they all were so friendly and helpful even being under so much pressure on a Friday night. We were only there for 2.5 hours, all x-rayed and checked. Had to come back the next morning to see Emergency Nurse Practitioner. She saw us straight away and was also so friendly and helpful. Want to say a big thank you to you all at PAH A&E for your help last night and for the amazing job you all do under such pressure and restraints. We really appreciate you..
Visited January 2024
The Princess Alexandra Hospital NHS Trust has not yet replied.