The Queen Elizabeth Hospital, King's Lynn. NHS Foundation Trust
Queen Elizabeth Hospital, Gayton Road, Kings Lynn, Norfolk, PE30 4ETPatient ratings and reviews
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Reviews
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Review titled Poor wait times for scheduled appointments
Rated 2 stars out of 5
by Anonymous - Posted on 25 March 2024
Over a two hour wait for a scheduled appointment, no update on how long to be seen. Patients arriving after being seen before. Lot is nurses stood around and not really doing much. It’s a shame to say but this use to be a great hospital, worried that this won’t get better
Visited March 2023
Review titled The Queen Elizabeth Hospital, King's Lynn. NHS Foundation Trust
Replied on 10 April 2024
Dear patient, thank you for your feedback. I am sorry that you had this experience. If you wanted to share in more detail what department this was with so we can share as appropriate, please do get in touch. You can raise a formal concern or complain through our PALS team if you wanted to. Contact them via Phone: 01553 613351 or 01553 613343, if no one is available to take your call, please leave a message and a member of the team will respond the next working day. Or via e-mail: pals@qehkl.nhs.uk. We are sorry that you had this experience. Thank you for taking the time to share this with us. Kind regards, Charlotte Lawrence. Patient Experience and Public Engagement Lead.
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Review titled Thank you
Rated 5 stars out of 5
by J Crisp - Posted on 27 March 2023
Our Mum was taken to A & E yesterday. From the 999 call to discharge, she was treated with courtesy, care, compassion, respected and listened to, all with light humour and professional care. We thank you, all those connected with her care are doing a great job. the same goes with all the care received over time, especially the last 12 months. Thank you!
Visited March 2023
The Queen Elizabeth Hospital, King's Lynn. NHS Foundation Trust has not yet replied.
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Review titled Great practice
Rated 5 stars out of 5
by Anonymous - Posted on 24 March 2023
I had my surgery there. Very happy with staff. Nice and helpful people are working there. I had a lot of care after my thyroid been removed. Thank you for amazing team.
Visited March 2023
The Queen Elizabeth Hospital, King's Lynn. NHS Foundation Trust has not yet replied.
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Review titled Very good Experience attending A&E
Rated 5 stars out of 5
by Wendy Littlefair - Posted on 09 February 2023
I attended A&E on Tuesday evening with acute abdominal pain and even though it was extremely busy I was seen by a doctor within an hour. I then had blood tests was given pain medication, iV fluids and sent for an X-ray. I was diagnosed with a bowel obstruction and not long afterwards was sent to the Surgical Assessment Unit. Fortunately the obstruction cleared without the need for further treatment and I was able to go home the following afternoon. All the nurses and doctors i saw in A&E and on the ward were extremely helpful and professional. I am very grateful to them all.
Visited February 2023
The Queen Elizabeth Hospital, King's Lynn. NHS Foundation Trust has not yet replied.
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Review titled Superb Care by Ambulance Service, A&E and West Dereham Ward
Rated 5 stars out of 5
by Angela White - Posted on 15 February 2023
I called an Ambulance for the elderly father recently, the Ambulance Service provided superb care and excellent communication every step. They even returned to visit my father in A&E after their shift had finished to wish him well, it really perked my Dad up, they didn't have to do that, they chose to, that was really kind. A&E Staff were magnificent, after I stayed with my Dad over night, seeing them work so hard. West Dereham Ward staff are incredibly kind, level of care has been so high. They really do look after the families too.
Visited February 2023
Review titled The Queen Elizabeth Hospital, King's Lynn. NHS Foundation Trust
Replied on 20 November 2024
Dear Mrs White, thank you for your valuable feedback. It is clear that the crew involved and the teams you and your dad encountered made the experience better for you all. It is also very good to hear that we supported family centred care and care of carers. Thank you
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Review titled Guardian Angels
Rated 5 stars out of 5
by Nicola Parker - Posted on 02 January 2023
On 31st December I got admitted to King's Lynm hospital with acute pelvic pain. I was on my own, upset and scared. From speaking the 111 call taker to the end of my visit on Sandringham Ward, I was extremely well looked after. I want to give a very special mention to the nurses, doctors and porters in A&E, SAU and especially the Sandringham Ward for being absolutely amazing with me, giving me the highest standard of care. They doctors, nurses and porters need to be recognised as they are guardian angels in disguise to me. They worked tirelessly to ensure that I was comfortable, well looked after and they reassured me the whole time I was there. At not one point during my stay did I feel uncomfortable in that hospital, despite the whole hospital being under immense pressure. They deserve so much more! Thank you for looking after me.
Visited December 2022
Review titled The Queen Elizabeth Hospital, King's Lynn. NHS Foundation Trust
Replied on 20 November 2024
Thank you for your your positive feedback, I am pleased to hear it was a positive experience and you were supported by all the different staff at the Trust.
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Review titled A & E care
Rated 5 stars out of 5
by Anonymous - Posted on 16 December 2022
Arrived 1.30am and was seen quickly and told I would need blood tests, CT scan and Xray. The staff were excellent, very friendly and competent. The only adverse comment was that no mention was made that the various departments do not open until later (9.00) and no indication as to when the consultant would be available.
Visited December 2022
Review titled The Queen Elizabeth Hospital, King's Lynn. NHS Foundation Trust
Replied on 20 November 2024
Dear patient I am pleased your experience was a positive one, thank you for your valuable feedback.