Worcestershire Acute Hospitals NHS Trust
Worcestershire Royal Hospital, Charles Hastings Way, Worcester, Worcestershire, WR5 1DDPatient ratings and reviews
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Reviews
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Review titled Friendly colposcopy team
Rated 5 stars out of 5
by Cee - Posted on 13 March 2023
Routine appointment with the colonoscopy team today. Very friendly caring and understanding team. Put me at ease and really showed they care. Can’t praise them enough. Thank you
Visited March 2023
Review titled Worcestershire Acute Hospitals NHS Trust
Replied on 16 March 2023
Thank you for leaving us your feedback. If you can confirm which service your comment is with regard to, we will share your comments with the responsible management team. Please contact us at wah-tr.Complaints@NHS.net or by telephone on 0300 123 1733; please provide your name, contact information and quote the reference number 70971.
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Review titled Superb treatment
Rated 5 stars out of 5
by Hazel Parsons - Posted on 31 March 2023
Attended X-ray CT unit for a scan with contrast. Was very nervous as I am fragile and suffer limited mobility. I was extremely well treated and was extended the utmost care and consideration during my visit. Would like to be able to single out the individuals concerned, but I understand that this is not permitted under the review rules.
Visited March 2023
Review titled Worcestershire Acute Hospitals NHS Trust
Replied on 06 April 2023
Thank you for leaving us your feedback; please accept our sincere apologies for the delay in this acknowledgement. We will share your kind comments with the responsible management team for the area so that they can be shared with the staff.
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Review titled Shocking AE experience
Rated 1 star out of 5
by D Henderson - Posted on 21 March 2023
My wife was sent to AE at 9 pm on 20th mar 2023 . She had suspected blood clot . I drove not wishing to burden the ambulance service . We arrived at 9.50 that evening to a totally packed AE . The security guard stop me sitting with my wife yet at least 50% of the space was taken up by family and carers . He even singled me out shouting . Totally unprofessional, Barely literate power hungry . My wife than spent all evening and th r following morning till 9am with no communication accept from one of the then exiting consultants who after she asked how long having already waited 10 hours was shouted at , this is the way it is and that she would now be made to wait . At 9am she was transferred a different ward and I write this on the 21st Mar still at the hospital. If she had got a blood clot …….
Visited March 2023
Review titled Worcestershire Acute Hospitals NHS Trust
Replied on 06 April 2023
Thank you for leaving us your feedback; please accept our sincere apologies for the delay in this acknowledgement. I’m very sorry to hear about your experience; we will share your comments with the responsible management team for this service. If you wish to discuss this further or would like us to look into your concerns in detail, please contact us at wah-tr.Complaints@NHS.net or by telephone on 0300 123 1733; please provide your name, contact information and quote the reference number 71615.
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Review titled Excellent staff
Rated 5 stars out of 5
by Jillian williams - Posted on 15 March 2023
Today I’ve been to this department . The staff are excellent and very thoughtful Through out my procedure . Explained everything to me would highly recommend here should you need it done thank you for putting me at ease .
Visited March 2023
Review titled Worcestershire Acute Hospitals NHS Trust
Replied on 16 March 2023
Thank you for leaving us your feedback. If you can let us know which service your comment is with regard to, we will share your comments with the responsible management team. Please contact us at wah-tr.Complaints@NHS.net or by telephone on 0300 123 1733; please provide your name, contact information and quote the reference number 70972.
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Review titled Car park is absurd!
Rated 1 star out of 5
by Anonymous - Posted on 20 March 2023
Terrible car park- takes roughly one hour just to leave the car park alone. Not good enough at Worcester Royal.
Visited March 2023
Review titled Worcestershire Acute Hospitals NHS Trust
Replied on 06 April 2023
Thank you for leaving us your feedback; please accept our sincere apologies for the delay in this acknowledgement. I’m very sorry to hear about your experience; we will share your comments with the responsible management team for this service. If you wish to discuss this further or would like us to look into your concerns in detail, please contact us at wah-tr.PALS@NHS.net or by telephone on 0300 123 1732; please provide your name, contact information and quote the reference number 71613.
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Review titled Dermatology fast track
Rated 5 stars out of 5
by Marjorie Nelson - Posted on 02 March 2023
As I was fast tracked to me seen I was delighted to receive an appointment within nine days of the referral, in fact I was given the choice of a Saturday or Sunday. I was taken at the exact time of my appointment, it was an extremely busy clinic with two consultants and one plastic surgeon along with several nurses giving their time at a weekend. Formerly my husband had had two fast track appointments and each time he was seen amazingly quickly. In this day and age so often the NHS is criticised but I can only give praise.
Visited February 2023
Review titled Worcestershire Acute Hospitals NHS Trust
Replied on 16 March 2023
Thank you for leaving us your feedback; please accept our sincere apologies for the delay in this acknowledgement. We will share your kind comments with the responsible management team for the area so that they can be shared with the staff.
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Review titled Professional Care
Rated 5 stars out of 5
by Bob Eaton - Posted on 25 February 2023
30 Dec diagnosedBowel Cancer At Kidderminster General Hospital. Surgery , reconnection at Worcester Royal on 15. 3. 23 with planned stoma reconstruction soonest. Discharged 20.3.23 Every professional I met at both Hospitals were kind, caring and apparently solely dedicated to my well being. I commend them all without reservation The food at Worcester was universally accepted as being awful.
Visited February 2023
Review titled Worcestershire Acute Hospitals NHS Trust
Replied on 16 March 2023
Thank you for leaving us your feedback; please accept our sincere apologies for the delay in this acknowledgement. We will share your kind comments with the responsible management team for the area so that they can be shared with the staff.
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Review titled Worcester Oncology Centre: A great team
Rated 5 stars out of 5
by Malcolm Pearson - Posted on 01 February 2023
I am coming to the end of a tough regime of radiotherapy lasting more than two months. The technology used to treat me is very impressive but it was the staff who made the difference. Hard working, kind, compassionate and highly skilled are just the first few ways I would like to describe them. They are nice people working hard to save people's lives and to whom I am indebted. Thank you team for all you have done for me.
Visited February 2023
Review titled Worcestershire Acute Hospitals NHS Trust
Replied on 16 March 2023
Thank you for leaving us your feedback; please accept our sincere apologies for the delay in this acknowledgement. We will share your kind comments with the responsible management team for the area so that they can be shared with the staff.
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Review titled Efficient A&E
Rated 5 stars out of 5
by Anonymous - Posted on 26 February 2023
We attended a busy A&E at the Alexandra Hospital in Redditch on a Saturday evening, 25 February. We received great care and consideration from the hospital staff even though we were there for 10 hours. I was impressed that during my consultation, the doctor phoned an ophthalmic specialist at a Birmingham Hospital to get advice. He was very thorough. The triage was swift and thorough. The receptionist on duty that evening and into Sunday morning was so patient with everyone who came in and dealt with repeated questions from patients as to how much longer before they would be seen. We would have thanked her as we left at 5 am but she was not at her post for what seemed like the only time during our stay! I know the seating in the waiting room is functional but is there any way it could be made more comfortable. The chairs are so upright it is difficult to relax in them and get a bit of shut eye! Well done to all the staff, and the toilets were very clean too. Thank you
Visited February 2023
Review titled Worcestershire Acute Hospitals NHS Trust
Replied on 16 March 2023
Thank you for leaving us your feedback; please accept our sincere apologies for the delay in this acknowledgement. We will share your kind comments with the responsible management team for the area so that they can be shared with the staff.
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Review titled Super service
Rated 5 stars out of 5
by Paul - Posted on 19 February 2023
From the moment I entered the A & E department I was put at ease. The receptionist, triage nurse, doctor, nurses and other staff were all friendly, respectful, polite and happy. I was kept fully informed of what was happening throughout my visit. I would like to pass on a big ‘thank you’ to everyone that dealt with me during my time in A & E.
Visited February 2023
Review titled Worcestershire Acute Hospitals NHS Trust
Replied on 20 February 2023
Thank you for leaving us your feedback. We will share your kind comments with the responsible management team for the area so that they can be shared with the staff.