Worcestershire Acute Hospitals NHS Trust
Worcestershire Royal Hospital, Charles Hastings Way, Worcester, Worcestershire, WR5 1DDPatient ratings and reviews
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Reviews
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Review titled Best A and E reception team.
Rated 5 stars out of 5
by Rachel P - Posted on 17 April 2023
Attended A and E on 16/4/23, arrived at 18:00 and was x-rayed, and given a follow up appointment by 21:30, which I thought was good for how busy they were, there was a constant stream of new patients coming in, plus plenty of ambulance admissions. They had free sandwiches, crackers and orange juice available, as well as the standard vending machines, which was a nice touch. Please pass on my thanks to the reception team, who were friendly, compassionate and had a sense of humour, all of which I needed. This was all while taking abuse off patients who weren't happy with the wait, and having to try and be Google translate to patients who had little English. Only negative points would be, it was too hot in the waiting area, maybe save the NHS some money by turning the heating down. And although there was a TV present in the waiting area, it wasn't on, would've been nice to have had something to watch whilst waiting, even if just the news on silent, with subtitles.
Visited April 2023
Review titled Worcestershire Acute Hospitals NHS Trust
Replied on 20 April 2023
Thank you for leaving us your feedback. We will share your kind comments with the responsible management team for the area so that they can be shared with the staff.