Worcestershire Acute Hospitals NHS Trust
Worcestershire Royal Hospital, Charles Hastings Way, Worcester, Worcestershire, WR5 1DDPatient ratings and reviews
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Reviews
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Review titled Fabulous treatment
Rated 5 stars out of 5
by Melanie bell - Posted on 12 April 2023
Well I’ve been to worcester hospital for the third week running to the medical day case ward ,I’ve had the upmost care and attention and would like to thank you all .
Visited April 2023
Review titled Worcestershire Acute Hospitals NHS Trust
Replied on 20 April 2023
Thank you for leaving us your feedback; please accept our sincere apologies for the delay in this acknowledgement. We will share your kind comments with the responsible management team for the area so that they can be shared with the staff.
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Review titled Speedy, efficient, very caring
Rated 5 stars out of 5
by Anonymous - Posted on 25 April 2023
Sprained ankle. Went to Malvern. Immediately told X-ray not working so went with trepidation to Worcester. Triaged, x-ray and treatment within 1 hour and 15 minutes. Amazing given the number of people waiting. Fracture, splint and treatment explained. Thank you to both minor injuries teams. You were fabulous.
Visited April 2023
Review titled Worcestershire Acute Hospitals NHS Trust
Replied on 01 June 2023
Thank you for leaving us your feedback; please accept our sincere apologies for the delay in this acknowledgement. We will share your kind comments with the responsible management team for the area so that they can be shared with the staff.
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Review titled Riverbank ward
Rated 5 stars out of 5
by Anonymous - Posted on 11 April 2023
The staff have been brilliant treating my nephew recently. He was very poorly but they have been superb. Day and night. Thank you so much
Visited April 2023
Review titled Worcestershire Acute Hospitals NHS Trust
Replied on 19 April 2023
Thank you for leaving us your feedback; please accept our sincere apologies for the delay in this acknowledgement. We will share your kind comments with the responsible management team for the area so that they can be shared with the staff.
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Review titled Admin need a shake up
Rated 2 stars out of 5
by Anonymous - Posted on 09 April 2023
I received a phone call to attend a Rheumatology appointment at Redditch. So i had no letter. Not a problem. I have recently been attending Worc, but attended Redditch for many years, so i knew where Rheumatology was located. I took a ticket and sat down as the sign instructed and was totally ignorred. I waited 10 minutes and went up to the desk to say my appt was due but i hadn't been checked in. I was rounded on by two receptionists saying there is a big sign at reception saying to check in there! Well a big sign in the old rheumatology centre might have been a good idea too, because i had no reason to look for singage as i came into the hospital. What really narked me though was that they were allowed to just ignore me. If i had waited by the desk in a queue they wouldn't have been able to do that. I have been to worcs a number of times recently and each time i have had a survey text after the visit to ask how it had gone. Not from Redditch though.
Visited April 2023
Review titled Worcestershire Acute Hospitals NHS Trust
Replied on 19 April 2023
Thank you for leaving us your feedback; please accept our sincere apologies for the delay in this acknowledgement. I’m very sorry to hear about your experience; we will share your comments with the responsible management team for this service. If you wish to discuss this further or would like us to look into your concerns in detail, please contact us at wah-tr.Complaints@NHS.net or by telephone on 0300 123 1733; please provide your name, contact information and quote the reference number 72012.
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Review titled Amazing care
Rated 5 stars out of 5
by Anonymous - Posted on 18 April 2023
I recently gave birth at Worcester Royal Hospital and the care provided was amazing. Everyone that I came across went above and beyond to ensure that I was comfortable and made the experience the best it could be. All the midwife’s and doctors supported me at every step of the way. A big thank you to the whole team and every individual that I came across during my time there. Even when things became a little unsure they were there supporting me at each turn.
Visited April 2023
Review titled Worcestershire Acute Hospitals NHS Trust
Replied on 20 April 2023
Thank you for leaving us your feedback. We will share your kind comments with the responsible management team for the area so that they can be shared with the staff.
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Review titled Speedy, with professionalism and care
Rated 5 stars out of 5
by Anonymous - Posted on 23 April 2023
Within 3 weeks of seeing my GP, I had a CT scan, and Colonoscopy. The staff were professional and caring, especially the staff at the Endoscope Unit @ Evesham Community Hospital - always asking if everything was O.k and smiling. Can't` fault the staff at all.
Visited April 2023
Review titled Worcestershire Acute Hospitals NHS Trust
Replied on 01 June 2023
Thank you for leaving us your feedback; please accept our sincere apologies for the delay in this acknowledgement. We will share your kind comments with the responsible management team for the area so that they can be shared with the staff.
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Review titled A&E Exceptional Treatment
Rated 5 stars out of 5
by Gordon Gray - Posted on 26 April 2023
Came in to A&E just after noon 25 April 2023 having experienced a ‘TIA’ at home the previous evening. From start to finish within minutes of arriving and in the hands of the ‘Stroke Team’ the speedy passage through all the procedures was exemplary. The process in conducting the scans, and various tests etc. was smooth which put me at ease and the professional attitude of all the staff was really very comforting. As my first and hopefully only visit to the A&E I could not have been in better or more capable hands - grateful thanks to you all there but particularly those personalities dealing with me throughout.
Visited April 2023
Review titled Worcestershire Acute Hospitals NHS Trust
Replied on 01 June 2023
Thank you for leaving us your feedback; please accept our sincere apologies for the delay in this acknowledgement. We will share your kind comments with the responsible management team for the area so that they can be shared with the staff.
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Review titled Best A and E reception team.
Rated 5 stars out of 5
by Rachel P - Posted on 17 April 2023
Attended A and E on 16/4/23, arrived at 18:00 and was x-rayed, and given a follow up appointment by 21:30, which I thought was good for how busy they were, there was a constant stream of new patients coming in, plus plenty of ambulance admissions. They had free sandwiches, crackers and orange juice available, as well as the standard vending machines, which was a nice touch. Please pass on my thanks to the reception team, who were friendly, compassionate and had a sense of humour, all of which I needed. This was all while taking abuse off patients who weren't happy with the wait, and having to try and be Google translate to patients who had little English. Only negative points would be, it was too hot in the waiting area, maybe save the NHS some money by turning the heating down. And although there was a TV present in the waiting area, it wasn't on, would've been nice to have had something to watch whilst waiting, even if just the news on silent, with subtitles.
Visited April 2023
Review titled Worcestershire Acute Hospitals NHS Trust
Replied on 20 April 2023
Thank you for leaving us your feedback. We will share your kind comments with the responsible management team for the area so that they can be shared with the staff.
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Review titled Helpful & polite security staff
Rated 5 stars out of 5
by Julia - Posted on 14 March 2023
My 95 yr old Mother had an appointment at the hospital and due to an incident in the car park outside the main entrance we were unable to use it. The security staff went out of their way to find a space for us to park so that we did not have to walk a long distance to the entrance. They were very polite and efficient and we would like to thank them for their help.
Visited March 2023
Review titled Worcestershire Acute Hospitals NHS Trust
Replied on 06 April 2023
Thank you for leaving us your feedback; please accept our sincere apologies for the delay in this acknowledgement. We will share your kind comments with the responsible management team for the area so that they can be shared with the staff.
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Review titled A&E
Rated 5 stars out of 5
by Jenny B - Posted on 22 March 2023
I was in the department from 2 am until 9.20 and I witnessed patients including myself being treated with dignity, great ontime Care and helpful staff. They are a credit to the trust.
Visited March 2023
Review titled Worcestershire Acute Hospitals NHS Trust
Replied on 06 April 2023
Thank you for leaving us your feedback; please accept our sincere apologies for the delay in this acknowledgement. We will share your kind comments with the responsible management team for the area so that they can be shared with the staff.