Worcestershire Acute Hospitals NHS Trust
Worcestershire Royal Hospital, Charles Hastings Way, Worcester, Worcestershire, WR5 1DDPatient ratings and reviews
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Reviews
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Review titled Worcester Oncology Centre: A great team
Rated 5 stars out of 5
by Malcolm Pearson - Posted on 01 February 2023
I am coming to the end of a tough regime of radiotherapy lasting more than two months. The technology used to treat me is very impressive but it was the staff who made the difference. Hard working, kind, compassionate and highly skilled are just the first few ways I would like to describe them. They are nice people working hard to save people's lives and to whom I am indebted. Thank you team for all you have done for me.
Visited February 2023
Review titled Worcestershire Acute Hospitals NHS Trust
Replied on 16 March 2023
Thank you for leaving us your feedback; please accept our sincere apologies for the delay in this acknowledgement. We will share your kind comments with the responsible management team for the area so that they can be shared with the staff.
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Review titled Efficient A&E
Rated 5 stars out of 5
by Anonymous - Posted on 26 February 2023
We attended a busy A&E at the Alexandra Hospital in Redditch on a Saturday evening, 25 February. We received great care and consideration from the hospital staff even though we were there for 10 hours. I was impressed that during my consultation, the doctor phoned an ophthalmic specialist at a Birmingham Hospital to get advice. He was very thorough. The triage was swift and thorough. The receptionist on duty that evening and into Sunday morning was so patient with everyone who came in and dealt with repeated questions from patients as to how much longer before they would be seen. We would have thanked her as we left at 5 am but she was not at her post for what seemed like the only time during our stay! I know the seating in the waiting room is functional but is there any way it could be made more comfortable. The chairs are so upright it is difficult to relax in them and get a bit of shut eye! Well done to all the staff, and the toilets were very clean too. Thank you
Visited February 2023
Review titled Worcestershire Acute Hospitals NHS Trust
Replied on 16 March 2023
Thank you for leaving us your feedback; please accept our sincere apologies for the delay in this acknowledgement. We will share your kind comments with the responsible management team for the area so that they can be shared with the staff.
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Review titled Super service
Rated 5 stars out of 5
by Paul - Posted on 19 February 2023
From the moment I entered the A & E department I was put at ease. The receptionist, triage nurse, doctor, nurses and other staff were all friendly, respectful, polite and happy. I was kept fully informed of what was happening throughout my visit. I would like to pass on a big ‘thank you’ to everyone that dealt with me during my time in A & E.
Visited February 2023
Review titled Worcestershire Acute Hospitals NHS Trust
Replied on 20 February 2023
Thank you for leaving us your feedback. We will share your kind comments with the responsible management team for the area so that they can be shared with the staff.
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Review titled Great care from an overstretched service
Rated 5 stars out of 5
by Rachel Claridge - Posted on 09 February 2023
Fantastic nurses, doctors and health care assistants's as always. Got taken in by ambulance last night who were fantastic were with me within 10 mins. Service in A&E great even though they are very stretched, always service with a smile. Transferred to ward at 2am & had a bed in the treatment room as so bust (I didn't care I was happy to have a bed) great service on the ward & well looked after. Thank you all so much
Visited February 2023
Review titled Worcestershire Acute Hospitals NHS Trust
Replied on 20 February 2023
Thank you for leaving us your feedback; please accept our sincere apologies for the delay in this acknowledgement. We will share your kind comments with the responsible management team for the area so that they can be shared with the staff
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Review titled Excellent service
Rated 5 stars out of 5
by Michael Cranton - Posted on 18 February 2023
Visited Malvern Hospital Minor Injuries Unit following accident. Deep cut to finger joint. Service beginning to end was professional, thorough and fast. Could not fault it!
Visited February 2023
Review titled Worcestershire Acute Hospitals NHS Trust
Replied on 20 February 2023
Thank you for leaving us your feedback. We will share your kind comments with the responsible management team for the area so that they can be shared with the staff.
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Review titled Great staff
Rated 4 stars out of 5
by Sue - Posted on 01 February 2023
Had ultra sound at Alexandra hospital. Staff great, even apologising for short wait, which was much less than expected. Friendly but professional. Reassuring about reason for scan and also results. Great people
Visited February 2023
Review titled Worcestershire Acute Hospitals NHS Trust
Replied on 16 March 2023
Thank you for leaving us your feedback; please accept our sincere apologies for the delay in this acknowledgement. We will share your kind comments with the responsible management team for the area so that they can be shared with the staff.
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Review titled Excellent care
Rated 5 stars out of 5
by Carole Atkins - Posted on 19 February 2023
I visited the minor injuries unit at the Alexander hospital Redditch today after a fall on Friday. Reception, nurse, doctor and radiologist were all kind , caring and professional. Very impressed by the whole service.
Visited February 2023
Review titled Worcestershire Acute Hospitals NHS Trust
Replied on 20 February 2023
Thank you for leaving us your feedback. We will share your kind comments with the responsible management team for the area so that they can be shared with the staff.
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Review titled Exemplary service
Rated 5 stars out of 5
by Lawrence Bailey - Posted on 04 January 2023
Concerned that my 10year old had fractured his wrist. We were prepared for a wait but needn’t have. Excellent service, everyone introduced themselves by name and role and everyone addressed my son directly. Prompt assessment, X-ray and review. Incredibly impressed. Well done team xx
Visited January 2023
Review titled Worcestershire Acute Hospitals NHS Trust
Replied on 06 January 2023
Thank you for leaving us your feedback. We will share your kind comments with the responsible management team for the area so that they can be shared with the staff.
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Review titled Telephone that is never answered
Rated 3 stars out of 5
by John - Posted on 16 January 2023
I understand that the waiting lists are long and staff are under extreme pressure, but I have been trying for weeks to contact ENT by telephone for the answer to a very simple yes/no enquiry in relation to the referral made by my GP. When I call the phone either rings 20 or so times then cuts out, or very occasionally the number is engaged. Is there no other way to make a referral enquiry (i.e. by email) other than dialling this blasted number (01905 733935) between 8am & 4pm Monday to Friday?
Visited January 2023
Review titled Worcestershire Acute Hospitals NHS Trust
Replied on 18 January 2023
Thank you for leaving us your feedback. I’m very sorry to hear about your experience; we will share your comments with the responsible management team for this service. If you wish to discuss this further or would like us to look into your concerns in detail, please contact us at wah-tr.PALS@NHS.net or by telephone on 0300 123 1732; please provide your name, contact information and quote the reference number 69281.
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Review titled Amazing Care and Wonderful Staff
Rated 5 stars out of 5
by Laura Cartwright - Posted on 23 March 2023
Went through AnE, was there around 4 hours all told and had thorough investigations and treatment done (bloods, x rays, iv antibiotics, ECG) Staff were fantastic and so supportive. Next day I was seen on surgical decisions unit and admitted. Again, seamless experience with attentive staff and quick process. Was admitted to ward where I had a stay of 6 nights throughout which I was looked after, treated with dignity and respect and kept fully informed throughout. You hear horror stories about hours and hours waiting to be seen and for beds. I had none of that experience. I genuinely can't fault a thing from a patients point of view. Amazing service xxx
Visited January 2023
Review titled Worcestershire Acute Hospitals NHS Trust
Replied on 06 April 2023
Thank you for leaving us your feedback; please accept our sincere apologies for the delay in this acknowledgement. We will share your kind comments with the responsible management team for the area so that they can be shared with the staff.