Beckenham Beacon Urgent Care Centre
379-397 Croydon Road, Beckenham, Kent, BR3 3QLContact details and opening times
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Reviews
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Review titled Rude behaviour from Triage Nurse at Urgent Treatment Centre
Rated 3 stars out of 5
by Debz - Posted on 04 January 2025
I am writing to formally express my concern about an incident that occurred at Urgent Treatment Centre, Beckenham Beacon on 04.Jan around 11:30 am, during my visit with my 9-month-old son, who was unwell. Due to the current policy allowing only one parent to accompany a child, I was alone with my son while seeking assistance. During triage, the nurse recommended administering Calpol. As I was handling my baby on my own, I politely asked for a few seconds of help. To my shock, the triage nurse responded dismissively, saying, “Who do you think you are? Go call your husband if you need help.” Surprised by this response, I calmly explained that my husband was not with me due to the one-person policy. The nurse’s reply was even more dismissive: “That’s none of my business.” Fortunately, my husband was nearby and able to assist, but the nurse’s unprofessional and unsympathetic behavior left me deeply disappointed. While I understand that frontline staff work under considerable pressure, basic courtesy and professionalism should never be compromised. If the nurse was unable to assist due to workload, a polite and respectful explanation would have sufficed. I kindly request that management address this issue and ensure that staff are reminded of the importance of treating patients and caregivers with respect, even in challenging circumstances. Such behavior undermines the excellent work done by other staff members and tarnishes the reputation of your facility. Thank you for your attention to this matter. I hope steps will be taken to prevent similar experiences for other parents and caregivers in the future.
Visited January 2025
Beckenham Beacon Urgent Care Centre has not yet replied.
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Review titled Awlful
by Anonymous - Posted on 18 December 2024
Attended today as referred by 111 they gave me an appointment time for 17.30, I arrived 15 minutes earlier to be told it’s not run by appointment up to an hours wait so I thought better than going to A&E, I had my assessment at 17.35 given pain killers then ask to sit back in the waiting room to be called. However I seemed to of been forgotten about I was the last person to be seen at 8pm people was coming and going after me who was seen before me,the receptionist had to put me down again to be seen. Due to severe pain I had to get a cab there and back for a complete waste of journey, when I was examined I was told to sit again after around 20 minutes given a paper referral to A&E after waiting 3 hours I was not in no state in so much pain to wait all over again. Also the referral for A&E was for pruh not Lewisham. The communication with the dr or nurses was poor and not sympathetic. Coy isn’t even get an appointment with my gp prior to this as was told I’m not registered due to a change in address. I think in this country you will be dead before any treatment no one seems to care just passing the buck.
Visited December 2024
Beckenham Beacon Urgent Care Centre has not yet replied.
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Review titled Not impressed
Rated 1 star out of 5
by Anonymous - Posted on 14 November 2024
I’m not one to review but I was really bothered by this. I called up as I wanted to visit the clinic today. I’ve rung a few places round me where the open hours are wrong, or there are certain departments not open the whole time, so I rang to check if I could come in today and if my issue matched what they do. It’s not nice ringing up and telling someone about ur health issues and the lady on the call couldn’t have been more rude and unfriendly. I was really disappointed and upset that someone in a health care facility would be so rude for no reason.
Visited November 2024
Beckenham Beacon Urgent Care Centre has not yet replied.
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Review titled Excellent care
Rated 5 stars out of 5
by Michael Macnally - Posted on 23 November 2024
Although the initial nurse was abrupt and rude, the receptionist was professional and informative. After a wait of 90 mins my mother was seen and treated by a wonderful nurse, the whole team were working above and beyond, in such a busy clinic and should be applauded for their outstanding dedication. The waiting area and treatment rooms are kept to a high standard of cleanliness and there was professionalism and order kept throughout, one of the best NHS experiences ever, thank you.
Visited November 2024
Beckenham Beacon Urgent Care Centre has not yet replied.
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Review titled Efficient and friendly
Rated 5 stars out of 5
by Mike Higgins - Posted on 26 October 2024
I presented with an injured wrist, was triaged, x-rayed and diagnosed in two hours on a very busy Saturday morning. The system was efficient and the level of care very good. All the staff who saw me worked well and with good humour despite the pressure on them. Keep up the good work!
Visited October 2024
Beckenham Beacon Urgent Care Centre has not yet replied.
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Review titled Lovely staff
Rated 4 stars out of 5
by Local mum - Posted on 13 October 2024
I wanted to write a review because I think some of the others are a bit unfair. I took my 6 Yr old with a wrist injury to get it checked and it wasn't too busy early on Sat morning but yes, as you would expect on a weekend, it got very busy in the afternoon. Patients were triaged very quickly, we were able to get an xray onsite and the medical staff all looked after my very nervous daughter very well. Please be kind to the receptionists who have no control over wait times or the order in which patients are seen. I get it, people are sick or injured and distressed/emotional but you've just got to wait it out, it's not the fault of the staff. It would have been useful to know that xray doesn't open until 1pm but we still would have had the same waiting time of around 3.5-4 hrs for her post xray consultation then a bit longer for her cast to be applied afterwards. My only slight concern was the water ran out in the reception area (we brought our own anyway) and it did get very hot and stuffy in the waiting area but again none of this is the fault of the staff its due to the volume of patients requiring treatment. I think if you've a minor injury this service is great and frees up A&E staff in hospitals to deal with more serious conditions.
Visited October 2024
Beckenham Beacon Urgent Care Centre has not yet replied.
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Review titled Terrible and horrible receptionist.
Rated 1 star out of 5
by Odutayo Phillips Matuluko - Posted on 09 October 2024
Receptionist are the gate way to an institutions. A good attitude with empathy and sympathy set a good example and standard for the day. The second older receptionist today, the 9th need to me happy in what she does!
Visited October 2024
Beckenham Beacon Urgent Care Centre has not yet replied.
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Review titled An excellent service
Rated 5 stars out of 5
by Gordon Canham - Posted on 13 October 2024
Went to the Beacon this morning . Had never been there before and needed advice and treatment for a burn on my foot. From the point of entry until leaving I was impressed by all the members of staff I saw. They provided excellent support and were able to adequatley assist with my injury providing everything that I needed to put my mind at rest and hopefully put me on the road to recovery answering any questions that I asked.
Visited October 2024
Beckenham Beacon Urgent Care Centre has not yet replied.
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Review titled Chaotic reception area, rude reception staff
Rated 1 star out of 5
by Anonymous - Posted on 18 October 2024
I was asked for visit by 111. I was triaged within 30 mins but not seen for 3 hrs. At no point was I told the waiting times. Patients were frustrated and children with head injuries not seen quickly. Some had bleeding head wounds and visible facial swelling. There was no feedback to patients who therefore become angry and anxious. The reception staff had a change over while I was there and again, no effort was made to manage or apologise to the patients waiting to be seen. It is as if the patients do not exist and are an inconvenience. The contrast with the Dr, when seen, was very obvious. The Dr was kind, courteous and compassionate. The reception staff rude arrogant and unprofessional.
Visited October 2024
Beckenham Beacon Urgent Care Centre has not yet replied.
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Review titled Very unpleasant experience with rude staff
Rated 1 star out of 5
by Anonymous - Posted on 27 October 2024
Went to centre with a friend 2 reception staff on 1 of the reception staff was extremely rude to patients, I understand that it is frustrating when the same question is asked all the time but the way she spoke to people was disgusting I work in a extremely busy doctors surgery and we would never talk to people like that no matter how stressed or busy we are she should not be dealing with the public
Visited October 2024
Beckenham Beacon Urgent Care Centre has not yet replied.
Information supplied by Greenbrook Healthcare (Hounslow) Limited