Birmingham Midland Eye Centre (BMEC)
City Hospital, Dudley Road, Birmingham, West Midlands, B18 7QHContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Poor
Rated 2 stars out of 5
by Anonymous - Posted on 27 January 2024
I visited my own GP who advised me to go to Birmingham Eye hospital and not to drive. When I arrived I stood in line for 15 minutes I booked in a sign on reception stated up to 4+ hours waiting time. I was assessed after 40 minutes Nurse stated she had booked me in for an appointment at 5pm but to come back at 4:30 2.5hrs I had to wait at hospital for appointment due to not living in the area. On booking in at reception 4:20 I was told to wait in allocated area. At 6pm I asked how long before I would be seen as people who had just arrived were seen and also people that were behind me in the queue at 1pm who were seen before me the health care told me “oh we’re busy it won’t be long” at 7pm I again asked I explained that I do not live in the area and would like a rough estimate of being seen due to having to ensure I can get home on public transport the nurse shrugged her shoulders and pulled a face without responding giving me the impression she did not care at 8pm I decided to leave I had waited 7hrs and was met with a nurse who I felt had a poor and uncaring attitude it took me 2.5 hours to get home
Visited January 2024
Birmingham Midland Eye Centre (BMEC) has not yet replied.
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Review titled Poor Communcation and Telephone Line
Rated 2 stars out of 5
by Natasha - Posted on 27 December 2023
I received an appointment letter and needed to change the date and time. The appointment letter has The Trusts’ universal Contact Centre phone number on, but they don’t handle appointments for the Eye Centre. Then called the Uveitis Booking Team but it turns out my particular Consultant’s appointments can only be booked via his secretary on her direct landline. As she was on holiday, I was unable to do anything about this appointment, and no other secretary could help. Also never receive appointment letters or able to get through on the phone. A shame because the care provided by staff is outstanding but let down by the phone service. If The Trusts Contact Centre cannot book appointments for BMEC then a team of operators/call handlers should be set up with one generic phone number as opposed to individual consultants having different phone numbers.
Visited December 2023
Review titled Birmingham Midland Eye Centre (BMEC)
Replied on 22 January 2024
Dear Natasha, thank you for sharing your feedback regarding contacting the Birmingham and Midland Eye Centre (BMEC). There is a central number for BMEC which is 0121 507 4440. The call handlers will be able to direct your call to the correct department/person you wish to speak to. I am sorry that this information was not included on your letter. I will ensure your feedback is passed onto the service so that the central number can be included in future. Kind regards, Richard Beeken
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Review titled Excellent practice
Rated 5 stars out of 5
by Andrew Harwood - Posted on 18 November 2023
I would just like to say a massive thank you to every member of staff that has Helped me on my long journey of retinal detachment, right from a&e, the wards on floor one in Sheldon block and the surgery team,and anyone else who works for the NHS, such kind and caring people which made me feel so relaxed and comfortable, thank you, thank you and thank you 🙏 💗
Visited November 2023
Review titled Birmingham Midland Eye Centre (BMEC)
Replied on 21 November 2023
Dear Andrew, We are so pleased to read your positive feedback following your recent visit to Birmingham Midland Eye Centre and on Sheldon Block, City Hospital. We will let the teams involved know of your recent experience and wish you a speedy recovery. Kind regards, The Communications Team.
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Review titled The eye surgery unit
Rated 5 stars out of 5
by Alan Cockbill - Posted on 01 November 2023
Spent two days at city's Eye unit from start to finish the whole experience was brilliant The staff and doctors were so professional and kind examining and treating me. Then the preceeded the very next day was wonderful the staff in the anaesthetic unit were truly amazing finally the professionalism of the doctors and the staff in the operating theatre were faultless so thankfull to everyone involved this hospital is totally world class thank you again
Visited November 2023
Review titled Birmingham Midland Eye Centre (BMEC)
Replied on 02 November 2023
Dear Alan, We are pleased to read about your recent positive experience whilst visiting The Birmingham and Midland Eye Centre. We will pass on your compliments to the teams involved during your time here. Many thanks, The Communications Team
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Review titled Rude, impossible to contact
Rated 1 star out of 5
by Tim Garrard - Posted on 26 January 2024
I have had multiple operations, outpatient appointments and one emergency attendance at this place. I have attempted to contact by phone in response to calls made to my mobile. No one has ever answered the numbers I have been asked to contact. The emergency department wait time was 7 hours. The staff in that department were unremittingly rude - apart from the doctor I eventually saw, every one of them. Pre-ops are incompetent. No one available who can take blood. No capacity to perform a required scan - you'll have to come back. The only teams that treat you às human are the theatre and recovery room staff. I dread the next appointment. I will end up blind and no one at this place will be bothered. Needs completely new management.
Visited October 2023
Birmingham Midland Eye Centre (BMEC) has not yet replied.
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Review titled Unprofessional
Rated 3 stars out of 5
by A Safi - Posted on 18 July 2023
Refered by GP after severe pain around ey socket and ebrow GP wanted to make sure if it's not cause of eye. After registration and handing over GP letter asked me to wait somone will call you after over an hour wait with severe pain on my head and eye a nurse given me a leaf let to book application with an optician as self referral .... hehhehe I said you could save your time and could give me this leaf let or advise over the counter / registration desk rather than booking me in and make me wait then tell me f off ...which is really annoying and not fair tbh . 😒 not right at all why they should do that?! I couldn't figure it out why ? Why???!!
Visited July 2023
Review titled Birmingham Midland Eye Centre (BMEC)
Replied on 27 July 2023
Dear Patient, Thank you for sharing your recent experience at the Birmingham and Midland Eye Centre. Our healthcare professionals assess patients who visit the facility and then make an informed decision as to what treatment they should administer. We will see people based on clinical need and sometimes this means that others may wait longer than others to be seen. I am sorry that you feel disappointed with the care administered but our priority is to ensure the right course of action is taken when treating our patients. Kind regards, Richard Beeken, Chief Executive.
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Review titled Very efficient
Rated 5 stars out of 5
by Julie Guy - Posted on 11 July 2023
Visited BMEC for 2nd time today. I phoned their telephone triage first and was given an appointment for this afternoon. I only had a few minutes wait after my appointment time which I didn't mind at all. Once seen I was given opportunity to explain the problem, my eyes were examined and eye pressures done. The doctor explained my condition fully, even drawing a diagram. She answered all my questions. I left feeling in control of the condition from now on. Thank you for my care today.
Visited July 2023
Review titled Birmingham Midland Eye Centre (BMEC)
Replied on 12 July 2023
Hi Julie, Thank you for your positive feedback around the treatment you received at the Birmingham and Midland Eye Centre. We are glad to read that you were treated quickly and left your appointment feeling in control of your condition. We will pass on your comments to the team, so they are aware. Kind regards, The Communications Team.
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Review titled Excellent care - again!
Rated 5 stars out of 5
by Trevor - Posted on 18 July 2023
I phoned BMEC regarding a slight apparent setback following recent surgery. The nurse I spoke to on the phone was extremely helpful and sought advice from my surgeon. I was offered an outpatient appointment at 9.00am the following morning. After a short wait, it took about an hour and a quarter to move through the process of sight test, pupil dilation, retinal imaging etc before seeing the doctor. Given the busy-ness of the clinic, I think that was pretty good going. Once again, all the staff, from reception onwards were courteous and efficient, and my surgeon once again demonstrated that his surgical skill is matched by his kindness and reassuring manner. Another excellent experience of BMEC. Thank you all.
Visited July 2023
Review titled Birmingham Midland Eye Centre (BMEC)
Replied on 27 July 2023
vHi Trevor, Thank you for your kind comments about your recent visit to the Birmingham and Midland Eye Centre. It’s good to read that the staff were courteous and efficient and that your surgeon delivered excellent care. We will ensure the feedback is passed onto the team. Many thanks, The Communications Team.
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Review titled Eye Hospital
Rated 5 stars out of 5
by Jenese Spencer - Posted on 02 September 2023
My Experience with Dudley Road Eye Hospital. Found All The Staff were friendly & helpful. Cares For Others. Had No Long To Wait To Be See. Above & Beyond. Really Good At Their Job.
Visited July 2023
Review titled Birmingham Midland Eye Centre (BMEC)
Replied on 15 September 2023
Dear Jenese, We are pleased to read about your positive experience at the Birmingham and Midland Eye Centre. We will let the team know your feedback. Many thanks, The Communications Team
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Review titled Excellent care.
Rated 5 stars out of 5
by Trevor - Posted on 21 June 2023
I went to BMEC Eye Casualty on the advice of NHS Direct. The waiting time for triage was 1 to 2 hours which for our hardpressed NHS is pretty good. I was quickly diagnosed with a detached retina and this had been successfully operated on within 3 hours of diagnosis. All the staff were friendly, reassuring and efficient, especially my surgeon. Many thanks to a brilliant team!
Visited June 2023
Review titled Birmingham Midland Eye Centre (BMEC)
Replied on 22 June 2023
Dear Trevor, Thank you for your feedback regarding treatment at the Birmingham and Midland Eye Centre. We will ensure your comments are passed onto the management team so it can be shared with the teams involved. All the best with your recovery. Kind regards, The Communications Team
Information supplied by Sandwell and West Birmingham Hospitals NHS Trust