Birmingham Midland Eye Centre (BMEC)
City Hospital, Dudley Road, Birmingham, West Midlands, B18 7QHContact details and opening times
Patient ratings and reviews
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Help others by sharing your thoughts and experiences about Birmingham Midland Eye Centre (BMEC).
Reviews
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Review titled Great service
Rated 5 stars out of 5
by Suzanna Sparrow - Posted on 19 June 2023
My optician sent me to Birmingham Eye center, I arrived at 8.30 and expected a very long wait. Once registered, I was triaged, then I saw the Dr who explained everything that was being done, I was then sent for a scan & the staff doing the scans were very pleasant and again explained what was happening. Then I had to wait to see Dr. again which was only about 10 mins, the Dr explained what they were looking for on the scan & reassured me that I had nothing to worry about, I came out at 11.25, and I was only there for 3 hours. I was very impressed by the service I received.
Visited June 2023
Review titled Birmingham Midland Eye Centre (BMEC)
Replied on 01 August 2023
Dear Suzanna, Thank you for your positive feedback around the treatment you received at Birmingham Eye Centre. I am glad to read that you were treated quickly and were provided with the reassurance needed. We will pass on your comments to the team, so they are aware. Kind regards, The Communications Team.
Provided by Care opinion
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Review titled Security guards
Rated 2 stars out of 5
by Anonymous - Posted on 20 May 2023
Visited the A&E at 8 am. Was unaware it was not open until 9am as Saturday, assumed the usual 8.30 am. Went around the side entrance and found some open doors Sat on a chair near A&E counter. Was actually feeling quite ill. Later a female employee approached me and requested I go outside. I replied it was cold and I felt ill.. Several people also came in and queued. One couple got me a chair to sit on in the queue which had formed and later 3 security guards stood in front of me in a very bullying manner. One was particularly loud, rude and nasty. I explained I was feeling ill. He just wasn't interested and not really listening but repeating himself and hovering over me in a bullying manner. The general public deserve respect and be put at ease.Wearing a uniform does not allow employees to behave in an unnecessarily bullying manner. I am a senior citizen and have never experienced such nasty behaviour by security staff ever..There was no sympathy that I was feeling unwell just a continuation of quoting the rules in a loud and threatening manner In fact one of the general public had previously asked if I wanted a drink of water. Why were the side doors open and why don't the employees have keys? What a shambles! I did not go outside but sat further back as I was still feeling ill near the entrance doors and the general public were moved outside. Should I experience similar treatment again at Midland Eye Hospital I will not hesitate to take the matter much further. These security guards need appropriate training to deal with the general public. It was almost as though I was in a third world country. It has been difficult to type this report as I am still not well.
Visited May 2023
Review titled Birmingham Midland Eye Centre (BMEC)
Replied on 14 June 2023
Dear patient, I am very sorry to read about your experience at the Birmingham and Midland Eye Centre and would not expect this sort of behaviour from our security team. Please could you share your details around when this happened with Mark Stankovich, Directorate General Manager for Portering and Security, by emailing him at mark.stankovich@nhs.net He will be able to investigate this further. Kind regards, Richard Beeken, Chief Executive.
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Review titled no service
Rated 1 star out of 5
by Anonymous - Posted on 01 February 2023
nobody answers the phones you can not get through i have an important appointment to be had my go referred me a year ago why am i still waiting
Visited February 2023
Review titled Birmingham Midland Eye Centre (BMEC)
Replied on 03 February 2023
Dear patient, I am sorry for both the issues in not being able to get through to our team at the Birmingham and Midland Eye Centre and also for the delay in being seen following your referral. Please could you contact Laura Young, Directorate Lead Nurse on 07964 912158 or by email at laura.young4@nhs.net with your details and she will look into this further for you. Kind regards, Richard Beeken, Chief Executive.
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Review titled No communication, no help, no appointment
Rated 2 stars out of 5
by KJW - Posted on 05 February 2023
I’ve spent hours trying to speak to someone at BMEC about an urgent Vitrectomy referral, made 3 months ago. No-one answers the phones. You get passed from department to department. My eyesight is deteriorating, and there’s been no communication. There’s a 6 month window for success, and I’m 3 months into that. If I lose my eyesight, I lose my livelihood.
Visited February 2023
Review titled Birmingham Midland Eye Centre (BMEC)
Replied on 09 February 2023
Dear patient, I am sorry for the issues you have faced when trying to contact the Birmingham and Midland Eye Centre. This is unacceptable and I will ensure your feedback is passed onto the service manager so this can be addressed. Regarding your appointment, please could you email your details to Laura Young, directorate lead nurse for BMEC, at laura.young4@nhs.net who will be able to look into this immediately for you. Kind regards, Richard Beeken, Chief Executive.
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Review titled Incredible service!
Rated 5 stars out of 5
by Nick Spooner - Posted on 03 April 2023
In January I popped into the Eye Centre with an issue I had with my left eye. In a matter of hours, I was diagnosed (detaching retina), operated on and sent home and treated by all members of staff with professionalism, efficiency and a smile. Over the following three months I would be back at the Eye Centre for checkups and each time, everyone was so helpful. I cannot praise the staff highly enough. Thank you so much for fixing me!
Visited January 2023
Review titled Birmingham Midland Eye Centre (BMEC)
Replied on 11 May 2023
Dear Nick, thank you for feedback on your recent experience at the Birmingham and Midland Eye Centre. We are glad to read that staff were professional and helpful. We will ensure your feedback is passed onto the team. Kind regards, The Communications Team.
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Review titled Brilliant treatment by all staff
Rated 5 stars out of 5
by Janet Cashmore - Posted on 28 October 2022
I attended the eye hospital and was treated by all staff from reception, nurses and consultant. They were all profession extremely kind and thanks to them I had a foreign body removed from my eye even though I had no idea that this was causing my discomfort. A big thank you to all involved.
Visited October 2022
Review titled Birmingham Midland Eye Centre (BMEC)
Replied on 31 October 2022
Dear Janet, thank you for your feedback regarding treatment at the Birmingham and Midland Eye Centre. I will ensure your comments are passed onto the management team so it can be shared with the teams involved. All the best with your recovery. Kind regards, Richard Beeken, Chief Executive.
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Review titled Excellent treatment
Rated 5 stars out of 5
by Douglas - Posted on 12 October 2022
I was sent by my GP for a slight condition which may have indicated a more serious problem developing. My heart sank at the “4+ hour wait” sign. But in fact I was seen within the hour. Reception were friendly, the nurse competent and the doctor was magnificent. The examination was efficient, each stage explained and at the end of the consultation a very clear description of my condition was given. I can’t praise the staff highly enough.
Visited October 2022
Review titled Birmingham Midland Eye Centre (BMEC)
Replied on 31 October 2022
Dear Douglas, thank you for your positive comments about the care you received at our A&E department. I am glad to read that receptionists were friendly and that the clinical staff delivered excellent care. I will ensure this feedback is passed onto the team. Kind regards, Richard Beeken, Chief Executive.
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Review titled Great practice
Rated 5 stars out of 5
by Ambreen Quadri - Posted on 27 October 2022
Took my father for his appointment ..however when his name was called ..it was incorrectly pronounced . Luckily I took a guess it could be him. Could you perhaps instead of shouting out names have the flash up on a screen . Nobody's fault ..names can be awkward . Others could not hear names as some names were called out by different professionals at same time . This causes prolonged waiting times .
Visited October 2022
Review titled Birmingham Midland Eye Centre (BMEC)
Replied on 31 October 2022
Dear Ambreen, thank you for your feedback about your recent visit to the Birmingham and Midland Eye Centre. I am glad to read that you gave your experience five stars and will also ensure that your feedback about the screens is passed onto the team. I wish your father a speedy recovery. Kind regards, Richard Beeken, Chief Executive.
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Review titled A credit to the NHS
Rated 5 stars out of 5
by Matthew Thompson - Posted on 29 October 2022
From my initial contact with the A&E eye department, so my surgery and post op recovery 2 days later, my experience with all teams and individuals who I met during my time here have been exceptional. The level of care Ive received has been brilliant and I can't sing the various teams praises high enough. And for all those individuals who gripe about having to maybe wait a few hours, it's worth remembering that you're receiving world class care for free. The individuals who you meet choose to deliver your care for less than they could earn through private care, it's worth while remembering that when you're opening bad mouthing services and members of staff. Maybe take your negatively home and let the staff and patients who appreciate the high level of care they receive to focus on their health, rather than having to deal with your bad vibes. Finally a shout out to my pre/post op teams, the surgical and consultants who took the time out to assess me and of course my anaesthetist who went out of his way to alleviate any fears or nerves I had prior to delivering a painfree local anaesthetic.
Visited October 2022
Review titled Birmingham Midland Eye Centre (BMEC)
Replied on 31 October 2022
Dear Matthew, thank you for taking the time to let us know of your positive experience when in our care. It's great to read of the great treatment and care you received throughout your stay. I wish you a speedy recovery. Kind regards, Richard Beeken, Chief Executive.
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Review titled Good in parts
Rated 5 stars out of 5
by Anonymous - Posted on 12 September 2022
I was referred to a&e at bmec from the a&e. at the q.e. hospital birmingham. the staff I saw both dr. & nurses were excellent. the dr I saw that sunday was very thorough and said he would contact me the following friday, but didn't. In trying to contact the hospital to speak to the secretaries regarding the follow-up, in the morning I reached no. 6 and was cut off. later I got as far as no. 1, held that position for 40 minutes, then a recorded message said there was no one to take my call "good bye" at 3pm. I spent most of the day trying to get through to someone only to be sent around in circles. how on earth are the public allowed to speak to anyone?? most frustrating
Visited September 2022
Review titled Birmingham Midland Eye Centre (BMEC)
Replied on 26 September 2022
Thank you for your feedback and I am very sorry for your frustrating experience. We are aware that the systems of contacting people at BMEC are not working well for patients and I have asked the team to urgently review the routes of communication so that these frustrations can be avoided. Kind regards, Richard Beeken, Chief Executive.
Information supplied by Sandwell and West Birmingham Hospitals NHS Trust