Birmingham Midland Eye Centre (BMEC)
City Hospital, Dudley Road, Birmingham, West Midlands, B18 7QHContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Appalling service
Rated 1 star out of 5
by Anonymous - Posted on 12 September 2022
Went in on 01 Sep, was seen after 6 hours by 3 different doctors who told me i might have eye cancer but not sure so will do an urgent referral to London Hospital and i would hear back within days, only to chase up myself 8 days later to find out no referral has been made, now on day 12 chasing this Dr and trying to get through, have tried every option on the telephone service to get through and no one answers the phone, the one lady who did said she cant help and cut me off after waiting in the queue for 57 minutes at being no1 in the queue!!! Absolutely disgraceful!!!!
Visited September 2022
Review titled Birmingham Midland Eye Centre (BMEC)
Replied on 26 September 2022
I am very sorry to hear about your experience when you were seen at the Birmingham and Midland Eye Hospital and the further distress the lack of contact has caused. This is not the kind of care we expect to be given at our Trust and we’d like to help you promptly. Please contact Lead Nurse for Ophthalmology, Laura Young via laura.young4@nhs.net with your details so that she can expedite this for you immediately. Kind regards, Richard Beeken, Chief Executive.
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Review titled Great service
Rated 5 stars out of 5
by Anonymous - Posted on 14 November 2022
Attended the centre with my daughter, groaned when I saw the 3 hours waiting time, but she was seen very quickly by different members of the team. Everyone was professional and polite. We were out within 2 hours, even though it was very busy. Great service from the BMEC.
Visited September 2022
Review titled Birmingham Midland Eye Centre (BMEC)
Replied on 15 December 2022
Dear patient, I would like to thank you for sharing your positive experience when attending the Birmingham and Midland Eye Centre. I will share your review with the service manager so that it can be passed onto staff working within the centre. Kind regards, Richard Beeken, Chief Executive.
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Review titled So professional and caring
Rated 5 stars out of 5
by Paul - Posted on 01 August 2022
I can say nothing but praise for the staff, everyone who dealt with me was very sympathetic and professional and the examination was so thorough and explained to me so i could understand it and put my mind at ease Thankyou
Visited August 2022
Review titled Birmingham Midland Eye Centre (BMEC)
Replied on 02 August 2022
Dear Paul, Thank you for your comments regarding the treatment you received when you were under our care. I wish you a speedy recovery. Kind regards, Richard Beeken, Chief Executive.
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Review titled You need to sort out your phone lines
Rated 4 stars out of 5
by harj - Posted on 07 September 2022
Your phone lines are enough to make people cry. Going from one person to another, being told you are number 8, to get down to number one and then a voicemail box which is full. I have spent the whole of my day today on 7/9/22 trying to ensure the appointment for my mum next week is correct to see the doctor she was told she needs to see. But just get told clinics are full and booked into a slot where the doctor she needs to see is not on site. no one listens and the phone line's just send your round in circles. being told the lines are until 4pm, but shockingly after 3pm they 'secretary does not take calls ' As someone that understands systems even I feel deflated, hate to think how a vulnerable person who feel in this system. When seen in clinic service is great by nurses and doctors but someone senior needs to call the call centre and test it, I think even you would be shocked by the wait and responses.
Visited August 2022
Review titled Birmingham Midland Eye Centre (BMEC)
Replied on 26 September 2022
Dear Harj, I am really sorry for your experiences when trying to contact the Eye Centre. I know that the systems in place are not working for patients so we are urgently reviewing the communication routes so that patients can quickly get through to someone who can assist with any queries. Kind regards, Richard Beeken, Chief Executive.
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Review titled No one cares
Rated 1 star out of 5
by Michelle Cooper - Posted on 20 July 2022
Elderly father waiting for appointment for cataract, received letter advising him to ring on 19th July if he has not heard anything, so he did. Was told there’s at least a 6 month waiting list. Told the member of staff about the pain in his eyes and cannot now read anymore ,but no one cares It’s just a matter of time before he falls and has a serious injury
Visited July 2022
Review titled Birmingham Midland Eye Centre (BMEC)
Replied on 26 July 2022
Dear Michelle, I apologise for the delay your father is having in getting an appointment at the Birmingham and Midland Eye Centre. The care of our patients is our top priority and I would like your father’s experience looked into further. Please could you contact Laura Young, Directorate Lead Nurse for Ophthalmology via email at laura.young4@nhs.net who will be able to investigate his care. With kind regards, Richard Beeken, Chief Executive.
Information supplied by Sandwell and West Birmingham Hospitals NHS Trust