CHEC Watford
Atria Centre, Lower Mall, Queens Road, Watford, Hertfordshire, WD17 2UBContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Can not make contact with Clinic
by Ross Hensman - Posted on 11 May 2023
Trying to get in touch with a query/slight concern relating to my treatment but cant find an email address and the phone line is continually busy.
Visited May 2023
Review titled CHEC Watford
Replied on 11 May 2023
Dear Ross, Thank you for your review. We are sorry to hear of the issues you have faced upon contact with CHEC. We wish to assure you that we expect high standard care to be provided for all our patients along with ease of access, we value all feedback, and our patients are our utmost priority. Recent unforeseen circumstances have unfortunately resulted in us having to change our telephone number. We apologise for any inconvenience caused and wish to assure you our telephone lines are back up and running. Should you require current contact details, these can always be found on our website. You can contact our bookings team by calling 0344 264 4160, or via email on customerservices@communityeyecare.org.uk
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Review titled Very Efficient
by Anonymous - Posted on 13 June 2023
I have been very happy with the treatment which i have received at the clinic. The staff there were very helpful and efficient and I have been pleasantly surprised at how simple the whole process has been.
Visited April 2023
Review titled CHEC Watford
Replied on 19 June 2023
Hello, Thank you for your lovely review. We are delighted that you are happy with the service you received from CHEC. Our colleagues strive to be professional, caring and efficient ensuing a patients journey runs smoothly for them. We hope all went well with your treatment. Best wishes CHEC
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Review titled Poor Patient Experience
by Harry - Posted on 09 May 2023
A very disheartening experience ! Poor information about initial appointments so time and transport issues. All appointment times I attended were running significantly late ( eg between 1 - 2.5 hours ). Cataract surgeon was brusque, reluctant to share outline of surgical procedure and options and gave the impression that he couldn't be bothered with this aspect of patient care. Post surgery - Have now developed problems. Trying to contact Watford Centre is impossible - repeated phone calls : respond with 'try later'. CHEC centre expects you to use 'chat' to contact them. People with eye problems find it difficult to use 'chat'/type messages. So far, the only solution would be to turn up at Watford and that is difficult since I live far. This system so far doesn't seem to cater for patients with eye issues. So far, this has been a frustratingly negative experience at each stage of the patient journey.
Visited April 2023
Review titled CHEC Watford
Replied on 15 May 2023
Thank you for your review. We are sorry to hear of your dissatisfaction following your contact with CHEC. We wish to assure you that we expect high standard care to be provided for all our patients, we value all feedback, and our patients are our utmost priority. We never wish for our patients to feel frustrated and strive to ensure our patients are cared for and remain well informed throughout their treatment. We always try to limit waiting times in our clinics but there may be instances where unexpected delays arise, and this is unavoidable to ensure all patients receive the necessary level of care they require. In these instances, we always aim to notify patients of any delays at the earliest possible opportunity, we are sorry if this was not the case at your visit and apologise for any inconvenience caused. We are keen to ensure you have now received the required post-operative care. If you have not yet been able to contact us please email your name, date of birth and address to chec.quality@communityeyecare.org.uk or call on 0344 264 4160.
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Review titled Not a great first contact experience
by Anonymous - Posted on 12 April 2023
Not a great first experience with you and not a great indication of your consultants capabilities when they (incorrectly!) reject an urgent referral! Urgent referral for within a week received on 1st April..... only have an appointment tomorrow because I chased up today.
Visited April 2023
Review titled CHEC Watford
Replied on 17 April 2023
Hello, Thank you for your review. We are sorry to hear of your dissatisfaction following your contact with CHEC. We wish to assure you that we expect high standard care to be provided for all our patients, we value all feedback, and our patients are our utmost priority. We would like to review your concerns further and so kindly ask that you send your name, date of birth and postcode to: chec.quality@communityeyecare.org.uk. We wish to understand what has happened, and ensure the required care is received. We shall kindly await the above details. Best wishes CHEC
Information supplied by CHEC Preston