CHEC Watford
Atria Centre, Lower Mall, Queens Road, Watford, Hertfordshire, WD17 2UBContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Very Efficient
by Anonymous - Posted on 13 June 2023
I have been very happy with the treatment which i have received at the clinic. The staff there were very helpful and efficient and I have been pleasantly surprised at how simple the whole process has been.
Visited April 2023
Review titled CHEC Watford
Replied on 19 June 2023
Hello, Thank you for your lovely review. We are delighted that you are happy with the service you received from CHEC. Our colleagues strive to be professional, caring and efficient ensuing a patients journey runs smoothly for them. We hope all went well with your treatment. Best wishes CHEC
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Review titled Poor Patient Experience
by Harry - Posted on 09 May 2023
A very disheartening experience ! Poor information about initial appointments so time and transport issues. All appointment times I attended were running significantly late ( eg between 1 - 2.5 hours ). Cataract surgeon was brusque, reluctant to share outline of surgical procedure and options and gave the impression that he couldn't be bothered with this aspect of patient care. Post surgery - Have now developed problems. Trying to contact Watford Centre is impossible - repeated phone calls : respond with 'try later'. CHEC centre expects you to use 'chat' to contact them. People with eye problems find it difficult to use 'chat'/type messages. So far, the only solution would be to turn up at Watford and that is difficult since I live far. This system so far doesn't seem to cater for patients with eye issues. So far, this has been a frustratingly negative experience at each stage of the patient journey.
Visited April 2023
Review titled CHEC Watford
Replied on 15 May 2023
Thank you for your review. We are sorry to hear of your dissatisfaction following your contact with CHEC. We wish to assure you that we expect high standard care to be provided for all our patients, we value all feedback, and our patients are our utmost priority. We never wish for our patients to feel frustrated and strive to ensure our patients are cared for and remain well informed throughout their treatment. We always try to limit waiting times in our clinics but there may be instances where unexpected delays arise, and this is unavoidable to ensure all patients receive the necessary level of care they require. In these instances, we always aim to notify patients of any delays at the earliest possible opportunity, we are sorry if this was not the case at your visit and apologise for any inconvenience caused. We are keen to ensure you have now received the required post-operative care. If you have not yet been able to contact us please email your name, date of birth and address to chec.quality@communityeyecare.org.uk or call on 0344 264 4160.
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Review titled Not a great first contact experience
by Anonymous - Posted on 12 April 2023
Not a great first experience with you and not a great indication of your consultants capabilities when they (incorrectly!) reject an urgent referral! Urgent referral for within a week received on 1st April..... only have an appointment tomorrow because I chased up today.
Visited April 2023
Review titled CHEC Watford
Replied on 17 April 2023
Hello, Thank you for your review. We are sorry to hear of your dissatisfaction following your contact with CHEC. We wish to assure you that we expect high standard care to be provided for all our patients, we value all feedback, and our patients are our utmost priority. We would like to review your concerns further and so kindly ask that you send your name, date of birth and postcode to: chec.quality@communityeyecare.org.uk. We wish to understand what has happened, and ensure the required care is received. We shall kindly await the above details. Best wishes CHEC
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Review titled Prompt Initial Appointment & Surgery Appointment Date
by Christine Partridge - Posted on 09 May 2023
Surprised at the delay at both the measurement clinic appointment & for my surgery. Whilst apologetic due to a member of staff going sick, there was over a three hour wait, but I was eventually treated well & efficiently. It appeared all the clinics were running late. On the day of my surgery I arrived early for my appointment for 12.15pm. The clinic area was packed with most people saying they'd been waiting a long time & their appointments were late morning. I was surprised when a patient who'd only gone for eye measurements was told there had been a cancellation & they could have their surgery that day if they wished! This seemed silly when they were already running very late. In the event this gentleman went in before several of us with pre-booked appointments!! I was eventually taken in around 2.30 - 2.45pm. Whilst I felt quite relaxed prior to my arrival & I'm not an impatient person, by the time I went in for surgery I was becoming extremely anxious. By then the clinic was so packed there was only standing room with a lot of very frustrated patients. My bi-lateral surgery went to plan, but no-one said anything to me throughout, apart from the consultant telling me when one eye was finished, then when the other one was. I was also under the impression from the booklet that I'd be taken to a recovery area & given refreshment before being discharged. This did not happen for anyone. As soon as the surgery was complete I was taken to a small room where the discharge documents were completed, then returned to the main waiting room. Another patient who came out after me appeared somewhat distressed. Throughout our wait there were a vast number of staff all walking about, going in and out of rooms constantly with doors banging behind them. Hardly a relaxing, restful area.
Visited March 2023
Review titled CHEC Watford
Replied on 12 May 2023
Dear Christine, Thank you for your positive review. We are pleased that you are happy with the service you received from CHEC. We hope all went well with your surgery. We always try to limit waiting times in our clinics but there may be instances where unexpected delays arise, and this is unavoidable to ensure all patients receive the necessary level of care they require. Best wishes CHEC
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Review titled Everything went very smoothly
by Santosh Sharma - Posted on 27 March 2023
I would definitely give 5 stars. The staff were professional, the clinic was clean and the surgery was perfect.
Visited March 2023
Review titled CHEC Watford
Replied on 28 March 2023
Dear Santosh, Thank you for your lovely review. We are delighted that you are happy with the service you received from CHEC. Our colleagues strive to be professional, caring and efficient ensuing a patients journey runs smoothly for them. We hope all went well with your surgery. Best wishes CHEC
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Review titled 5 Stars
by Anthony Newby-Ricci - Posted on 17 April 2023
The staff were professional and the clinic was clean. The surgery was absolutely fine, for what was done it was pretty painless.
Visited March 2023
Review titled CHEC Watford
Replied on 18 April 2023
Dear Anthony, Thank you for your lovely review. We are delighted that you are happy with the service you received from CHEC. Our colleagues strive to be professional, caring and efficient ensuing a patients journey runs smoothly for them. We hope all went well with your surgery. Best wishes CHEC
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Review titled A little daunting
by Anonymous - Posted on 16 February 2023
I found the whole experience a little daunting it was like being on a conveyor belt, however I’m pleased that my surgery has been done. The staff were friendly and the clinic was nice and clean.
Visited February 2023
Review titled CHEC Watford
Replied on 27 February 2023
Thank you for your review. At CHEC, we expect high standard care to be provided for all our patients, we value all feedback, and our patients are our utmost priority. We never wish for our patients to feel uncomfortable. We are sorry to hear you found the experience daunting but are pleased that the team remained friendly as we strive to ensure we provide a professional but personal service. We look forward to welcoming you at future appointments. Should you wish to discuss this further please do not hesitate to contact us at chec.quality@communityeyecare.org.uk or call on 0330 100 4730.
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Review titled Extremely efficient staff
by L.D - Posted on 21 April 2023
I must say I was taken aback by the CHEC Watford clinic, everything was so efficient, staff all so helpful, appointments always on time, I was really blown away by it all. I was extremely impressed and thought it was just marvellous. I am so pleased and happy with the outcome of my surgery.
Visited February 2023
Review titled CHEC Watford
Replied on 24 April 2023
Dear L.D Thank you for your lovely review We are pleased that you are happy with the service you have received from CHEC. Our colleagues strive to be professional, caring and efficient ensuing a patients journey runs smoothly for them. We aim to continue this high standard for all our patients. Best wishes CHEC
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Review titled Excellent
by David Magnus - Posted on 07 February 2023
Always clean, very helpful and friendly, efficient Excellent service, staff very attentive, nice and clean, couldn't fault. All very friendly and helpful, kept informed about what was happening. Office staff always helpful.
Visited February 2023
Review titled CHEC Watford
Replied on 08 February 2023
Dear David, Thank you for your positive review. We are delighted that you are happy with the service you received from CHEC. Our colleagues strive to be professional, caring and efficient, ensuing a patient is well-informed about the appointments and their condition. We always want a patient’s journey to run smoothly for them. Best wishes CHEC
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Review titled It's been brilliant
by Mr P T - Posted on 24 February 2023
I would recommend CHEC very much. My eyesight has been restored considerably. I'm really, really impressed. I asked to get my eyes sorted out and was seen very quickly. I managed to get a cancellation the following day. My brother would like to attend CHEC - I'm so impressed. Thank you. It's been brilliant
Visited January 2023
Review titled CHEC Watford
Replied on 27 February 2023
Dear patient, Thank you for your positive review. We are delighted that you are happy with the service you received from CHEC and that all went well with your treatment. Best wishes CHEC
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