CHEC Watford
Atria Centre, Lower Mall, Queens Road, Watford, Hertfordshire, WD17 2UBContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Rapid response
by Michael Simon Stewart - Posted on 05 June 2023
I was telephoned this morning by a consultant at the time promised, within 2 hours of my request - most unusual with previous experiences. He was helpful and supportive. V impressed.
Visited June 2023
Review titled CHEC Watford
Replied on 08 June 2023
Dear Michael, Thank you for your positive review. We are pleased that you are happy with the service you received from CHEC. We hope all went well at your appointment. Best wishes CHEC
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Review titled Excellent Service
by Anonymous - Posted on 27 June 2023
Very helpful and friendly. Excellent service, staff very attentive, nice and clean, couldn't fault. I was kept informed about what was happening. Couldn't fault, brilliantly run organisation.
Visited June 2023
Review titled CHEC Watford
Replied on 28 June 2023
Thank you for your positive review. We are delighted that you are happy with the service you received from CHEC. Our colleagues strive to be professional, caring and efficient, ensuring a patient is well-informed about the appointments and their condition. We always want a patient’s journey to run smoothly for them. Best wishes CHEC
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Review titled Poor communication
by Roger Eric Fortune - Posted on 20 June 2023
Text advising that I had an appointment on the 20 June 2023 at 14.10 at the Watford Clinic. When I arrived today I was told that the appointment had been cancelled. I was also told that I would receive a phone call at 14.10 this did not happen. I am very disappointed over the lack of communication.
Visited June 2023
Review titled CHEC Watford
Replied on 23 June 2023
Thank you for your review. We are sorry to hear of your dissatisfaction following your contact with CHEC. We wish to assure you that we expect high standard care to be provided for all our patients along with ease of access. Our patients are our utmost priority, and we value all feedback. We always try to limit cancellations whenever possible but there may be times when this is unavoidable due to staff sickness and other unexpected factors, we will in these instances notify patients at the earliest possibility, we apologise if we were unable to contact you and for any inconvenience caused. We can see you have been contacted by our colleagues today to confirm your future appointments and look forward to welcoming you back for all future appointments you have. Should you wish to discuss any concerns further, or discuss your appointments, you can contact our bookings team by calling 0344 264 4160, or via email on customerservices@communityeyecare.org.uk.
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Review titled Amazing Service
by Bernadette Martindill - Posted on 10 July 2023
The staff were amazing at the clinic. The care was fantastic. No problems what so ever. The whole experience was 100% great. I would highly recommend to anybody that needs their cataract surgery. Fantastic.
Visited June 2023
Review titled CHEC Watford
Replied on 11 July 2023
Hello Bernadette, Thank you for your lovely review. We are delighted that you are happy with the service you received from CHEC. Our colleagues strive to be professional, caring and efficient ensuing a patients journey runs smoothly for them. We hope all went well with your surgery. Best wishes CHEC
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Review titled I would recommend
by Richard Joseph Driver - Posted on 22 May 2023
Staff were professional, the clinic was clean, the toilet was not the best as it needed further cleaning. The surgery was great, didn't like it but had to do it.
Visited May 2023
Review titled CHEC Watford
Replied on 23 May 2023
Hello Richard, Thank you for your lovely review. We are delighted that you are happy with the service you received from CHEC. Our colleagues strive to be professional, caring and efficient ensuing a patients journey runs smoothly for them. We hope all went well with your surgery. Best wishes CHEC
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Review titled Can not make contact with Clinic
by Ross Hensman - Posted on 11 May 2023
Trying to get in touch with a query/slight concern relating to my treatment but cant find an email address and the phone line is continually busy.
Visited May 2023
Review titled CHEC Watford
Replied on 11 May 2023
Dear Ross, Thank you for your review. We are sorry to hear of the issues you have faced upon contact with CHEC. We wish to assure you that we expect high standard care to be provided for all our patients along with ease of access, we value all feedback, and our patients are our utmost priority. Recent unforeseen circumstances have unfortunately resulted in us having to change our telephone number. We apologise for any inconvenience caused and wish to assure you our telephone lines are back up and running. Should you require current contact details, these can always be found on our website. You can contact our bookings team by calling 0344 264 4160, or via email on customerservices@communityeyecare.org.uk
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Review titled Very Efficient
by Anonymous - Posted on 13 June 2023
I have been very happy with the treatment which i have received at the clinic. The staff there were very helpful and efficient and I have been pleasantly surprised at how simple the whole process has been.
Visited April 2023
Review titled CHEC Watford
Replied on 19 June 2023
Hello, Thank you for your lovely review. We are delighted that you are happy with the service you received from CHEC. Our colleagues strive to be professional, caring and efficient ensuing a patients journey runs smoothly for them. We hope all went well with your treatment. Best wishes CHEC
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Review titled Poor Patient Experience
by Harry - Posted on 09 May 2023
A very disheartening experience ! Poor information about initial appointments so time and transport issues. All appointment times I attended were running significantly late ( eg between 1 - 2.5 hours ). Cataract surgeon was brusque, reluctant to share outline of surgical procedure and options and gave the impression that he couldn't be bothered with this aspect of patient care. Post surgery - Have now developed problems. Trying to contact Watford Centre is impossible - repeated phone calls : respond with 'try later'. CHEC centre expects you to use 'chat' to contact them. People with eye problems find it difficult to use 'chat'/type messages. So far, the only solution would be to turn up at Watford and that is difficult since I live far. This system so far doesn't seem to cater for patients with eye issues. So far, this has been a frustratingly negative experience at each stage of the patient journey.
Visited April 2023
Review titled CHEC Watford
Replied on 15 May 2023
Thank you for your review. We are sorry to hear of your dissatisfaction following your contact with CHEC. We wish to assure you that we expect high standard care to be provided for all our patients, we value all feedback, and our patients are our utmost priority. We never wish for our patients to feel frustrated and strive to ensure our patients are cared for and remain well informed throughout their treatment. We always try to limit waiting times in our clinics but there may be instances where unexpected delays arise, and this is unavoidable to ensure all patients receive the necessary level of care they require. In these instances, we always aim to notify patients of any delays at the earliest possible opportunity, we are sorry if this was not the case at your visit and apologise for any inconvenience caused. We are keen to ensure you have now received the required post-operative care. If you have not yet been able to contact us please email your name, date of birth and address to chec.quality@communityeyecare.org.uk or call on 0344 264 4160.
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Review titled Not a great first contact experience
by Anonymous - Posted on 12 April 2023
Not a great first experience with you and not a great indication of your consultants capabilities when they (incorrectly!) reject an urgent referral! Urgent referral for within a week received on 1st April..... only have an appointment tomorrow because I chased up today.
Visited April 2023
Review titled CHEC Watford
Replied on 17 April 2023
Hello, Thank you for your review. We are sorry to hear of your dissatisfaction following your contact with CHEC. We wish to assure you that we expect high standard care to be provided for all our patients, we value all feedback, and our patients are our utmost priority. We would like to review your concerns further and so kindly ask that you send your name, date of birth and postcode to: chec.quality@communityeyecare.org.uk. We wish to understand what has happened, and ensure the required care is received. We shall kindly await the above details. Best wishes CHEC
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Review titled Prompt Initial Appointment & Surgery Appointment Date
by Christine Partridge - Posted on 09 May 2023
Surprised at the delay at both the measurement clinic appointment & for my surgery. Whilst apologetic due to a member of staff going sick, there was over a three hour wait, but I was eventually treated well & efficiently. It appeared all the clinics were running late. On the day of my surgery I arrived early for my appointment for 12.15pm. The clinic area was packed with most people saying they'd been waiting a long time & their appointments were late morning. I was surprised when a patient who'd only gone for eye measurements was told there had been a cancellation & they could have their surgery that day if they wished! This seemed silly when they were already running very late. In the event this gentleman went in before several of us with pre-booked appointments!! I was eventually taken in around 2.30 - 2.45pm. Whilst I felt quite relaxed prior to my arrival & I'm not an impatient person, by the time I went in for surgery I was becoming extremely anxious. By then the clinic was so packed there was only standing room with a lot of very frustrated patients. My bi-lateral surgery went to plan, but no-one said anything to me throughout, apart from the consultant telling me when one eye was finished, then when the other one was. I was also under the impression from the booklet that I'd be taken to a recovery area & given refreshment before being discharged. This did not happen for anyone. As soon as the surgery was complete I was taken to a small room where the discharge documents were completed, then returned to the main waiting room. Another patient who came out after me appeared somewhat distressed. Throughout our wait there were a vast number of staff all walking about, going in and out of rooms constantly with doors banging behind them. Hardly a relaxing, restful area.
Visited March 2023
Review titled CHEC Watford
Replied on 12 May 2023
Dear Christine, Thank you for your positive review. We are pleased that you are happy with the service you received from CHEC. We hope all went well with your surgery. We always try to limit waiting times in our clinics but there may be instances where unexpected delays arise, and this is unavoidable to ensure all patients receive the necessary level of care they require. Best wishes CHEC
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