Circle MSK Bedfordshire
The Barn, Church End, Biddenham, Bedfordshire, MK40 4AWContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled 14 months of pain
by Mr. W. Onacko - Posted on 13 January 2025
Referred October 2023 with a frozen shoulder. Received a phone call from Woodside clinic in December 2023 and assessed. Had several appointments at Woodside in 2024, religiously doing all the exercises given to me. After 6 months of treatment with no improvement I was referred back to MSK with the suggestion that an Xray was required to establish what was going on. Several weeks later I was contacted by MSK to arrange an appointment with one of their practitioners for an assessment before they can sanction an Xray ( because they cannot take the word of the practioner they had sent me for treatment to). During the assessment I explained that I am a type 1 diabetic and that the sleep disturbance I am experiencing is making it difficult to control my blood sugars at night. I was then told injection therapy could help with the pain and as I'd had them before for tennis elbow it shouldn't be a problem. I eventually had an Xray of my shoulder. Several weeks later I receive a message informing me that the Xray had shown something on my lung and I should have a full chest Xray. To cut a long story short, I had a chest Xray followed by a CT scan and an appointment with a respitory consultant who could find nothing wrong with my lungs. I informed MSK of the result only to be told that they needed official proof of the results. I contacted my GP who sent them screenshot of the consultants report from the NHS system but that wasn't acceptable as they insisted on an official letter. This was eventually obtained and sent to them. I was then sent an appointment to have the injection for 11/12/2024 in Leighton Buzzard. Finally the prospect to reduce the pain and get a night's sleep. This appointment was then cancelled by MSK on the 10th. I then received a new appointment for today 13/01/2925 at 9.30am. At 7.37 I receive a text message from MSK informing me that my appointment has again been cancelled and that someone will call me in the next 48hrs. So 14 months of pain with still no end in sight. I am so tired now I struggle to function mentally, not sure how much longer I can tolerate this pain, unfortunately I'm in the hands of an organisation that couldn't care less. Not sure what I'm going to do now, the pain and tiredness have been causing me problems for 14 months now, with no end in sight.
Visited January 2025
Circle MSK Bedfordshire has not yet replied.
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Review titled Very Very poor service
Rated 1 star out of 5
by R Humphries - Posted on 30 October 2024
If you are referred by your doctor to Circle Msk, try everything possible to get another option. I have been near bed ridden since March 2024 and had 3 out of 4 issues upheld. Circle Msk seem to paractice tea and sympathey but in all other things with my case they have been inept and do not listen to the recomendations of their staff. My appointmet on 30/10 has been move rto 20/11 and so I am looking towards another month of being bedridden. I have been to A+E when not being able to walk but this appears to have fallen on deaf ears. I have contact with their "issues" departments and they, like all the rest appear to offer lip service but nothing else. Be very very wary when your doctor says Circle Msk to you.....
Visited October 2024
Circle MSK Bedfordshire has not yet replied.
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Review titled Disapointed
Rated 1 star out of 5
by Anne McReynolds - Posted on 15 August 2024
After leaving a 5 star review, I am disappointed that the physio i was seeing has lied to me. Told me i would be seeing a consultant after a supposedly MDT meeting in a few weeks.....Wrong , my appt to see Consultant is in Dec 2025 !!. I have attempted to speak or see this physio with no result. No way would i now recommend this service i feel it is just ticking boxes.
Visited July 2024
Review titled Circle MSK Bedfordshire
Replied on 09 December 2024
Hello, Anne. Thank you for taking the time to share your experience with us and we are sorry to hear about your disappointment following your initial five-star review. Please know that your feedback is important to us, and we want to address your concerns. If you are comfortable doing so, could you please email us at circle.integratedcare.pals@circlehealthgroup.co.uk with your full name, date of birth, and postcode? This will help us locate your records, review what has occurred, and work towards a resolution. To ensure a smooth experience, please include "RE: NHS Website Review" in the email subject line. Kind regards. Circle Integrated Care - Bedfordshire
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Review titled It's like you go into A&E for a broken leg but the doctor wants to sort fix the blackhead on your nose instead!
by Anonymous - Posted on 11 August 2024
Referred to MSK. They "outsourced" to Parks Therapy for physio without having seen me. MSK then send me an assessment form for my "neck condition" (I have a neck condition but that was irrelevant to what I needed to be seen for). Went to the physio appointment and all they kept focussing on was my neck despite me repeatedly saying what the issue actually was and which joints it was affecting. A three year old would have been able to point out the relevant body parts but physio seemed unable to! Was given neck exercises to do (which would not have helped my issue at all). Funny thing is, they failed to check that I was even able to do these exercises, if they had checked they would have fund out that due to disability, I would not have been able to perform them, especially the ones standing up right leaning up and onto the wall! When the second appointment came around, I wasn't even asked if I had done or even attempted any of the exercises but they still focussed on my neck and I still reiterated what I was supposed to be there for. Are these people actually qualified? If they are, they clearly have absolutely no listening skills whatsoever. That second appointment, like the first was a complete farce. It ended with me being told that the needed to discharge me. Well surprise, surprise, the fact that I haven't got any problems with my neck and that is what they wanted to focus on, not my actual problems, that was enough. It honestly felt the same as if I had gone into A&E with a broken leg but the doctor wants to focus on a blackhead instead. The condition I have gone in to see you about it not the condition you want to focus on. The condition which will render me immobile has more of an impact than something that is completely irrelevant. Perhaps MSK should actually listen to their patients or look at a body map prior to seeing their patients.
Visited July 2024
Circle MSK Bedfordshire has not yet replied.
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Review titled Atrocious service being passed off as nhs care
Rated 1 star out of 5
by Anonymous - Posted on 19 June 2024
Shocking, atrocious service being passed off as NHS care. My referrals have been stuck in the system for months. I get no help from circle or my gp. Circle have a call centre number. I have tried calling five times and have been stuck in the queue for over an hour. When a human does pick up the call they hang up you without even bothering to speak to you. I cannot afford private healthcare. NHS care is the only option I have. I am left suffering in terrible pain.
Visited June 2024
Review titled Circle MSK Bedfordshire
Replied on 09 December 2024
Hello. Thank you for taking the time to share your experience with us and I am sorry to hear about the difficulties you’ve faced with your referrals and the challenges in reaching us. It’s especially concerning to hear that you have been left in pain and without the support you need. We'd like to assure you that this is not the level of care or service we strive to provide. To investigate further, please could you provide us with more details including your full name, date of birth and postcode, to circle.integratedcare.pals@circlehealthgroup.co.uk. Please know that we are committed to improving our processes and ensuring patients like you receive the care and attention you deserve. Kind regards, Circle Integrated Care - Bedfordshire
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Review titled If it wasn't shocking it would be hilarious!
Rated 3 stars out of 5
by Anonymous - Posted on 30 July 2024
My GP referred me as I have had a problem with my shoulder for years. While waiting for an appointment to be seen by MSK, an appointment with podiatry came through. No idea why or who had requested a podiatry appointment but I went along to it. Neither the podiatrist nor I knew why I was there - I don't have any concerns with my feet etc. While the podiatrist was lovely, attended an appointment for unknown reasons was a complete waste of my time and expense getting there etc. But it transpired MSK referred me to it - laughable to say the least when I have a shoulder issue and they had not even taken a look at my shoulder. So the NHS seems to like wasting NHS money, time and resources referring people to departments they don't even need to go to and still to this day I have not actually been seen by MSK about my shoulder.
Visited June 2024
Circle MSK Bedfordshire has not yet replied.
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Review titled Appalling Service
Rated 1 star out of 5
by Joe Mooney - Posted on 04 July 2024
Still waiting 9 weeks after for my MRI results, told 2 days ago it will be another 4-6 weeks, now on half pay at work and at risk of losing my job. Utterly useless service, CQC need to give it a very large boot up the b*m 😡😡
Visited May 2024
Review titled Circle MSK Bedfordshire
Replied on 09 December 2024
Hello, Joe. Thank you for sharing your experience of Circle Integrated Care - Bedfordshire with us. I am sorry to hear about the delay in receiving your MRI results and the impact this has had on both your personal and professional life. I also understand how frustrating this must be. We aim to provide timely care and support to all our patients but it sounds as though we haven't been able to match that standard, based on your comments. We would like to investigate your situation further to understand what has caused this delay. If you’re comfortable sharing more details, please email us at circle.integratedcare.pals@circlehealthgroup.co.uk with your full name, date of birth, and postcode. This will allow us to locate your records and address your concerns. Kind regards. Circle Integrated Care - Bedfordshire
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Review titled Dusappointment
Rated 1 star out of 5
by Anonymous - Posted on 29 April 2024
I had a good experience ending in November 2023. This time I was shown 4 exercises which I do at my exercise class. given a sheet of exercises and told to go home. When I mentioned my tingling feet it was just ignored. This was at Park centre in St Neots the same place and physiotherapist I had successfully seen before.
Visited April 2024
Review titled Circle MSK Bedfordshire
Replied on 06 December 2024
Hello. Thank you for sharing your feedback about your recent experience at Circle Integrated Care – Bedfordshire. While we’re glad to hear you’ve had a good experience with us in the past, we’re sorry to hear that your most recent visit did not meet your expectations. Your concerns about the tingling in your feet are important, and so we regret that they were not addressed during your appointment. We’d like to assure you that your health and well-being are our top priorities. If you’re open to it, please contact us directly using this email address circle.integratedcare.pals@circlehealthgroup.co.uk. It would help if you could include your full name, date of birth and postcode which would be used by the appropriate team to locate your notes. Please include “RE: NHS Review” in the email subject line. Thank you again for bringing this to our attention. Kind regards. Circle Integrated Care – Bedfordshire
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Review titled Positive appointment
Rated 5 stars out of 5
by Anne McReynolds - Posted on 18 February 2024
Having read the mainly negative reviews i really didn't want to go to this service. However the physio i saw was excellent, clearly passionate about his job and very informative. He examined me in far more detail than 2 GPs and surgery physio did. I left that appointment feeling "at last someone knows what they are talking about " he listened to what i had to say and gave rationales for investigations. He said he will contact me when he sees the report of the imaging i had taken and make a plan going forward.
Visited February 2024
Circle MSK Bedfordshire has not yet replied.
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Review titled No Deaf Awareness
Rated 1 star out of 5
by Anonymous - Posted on 16 November 2023
Asked to phone to book an appointment. phoned, had to leave a voice mail. I was phoning on behalf of a profoundly deaf patient who cannot use the phone and cannot accept returned phone calls. no other means of contact given. Absolutely ridoculous.
Visited November 2023
Circle MSK Bedfordshire has not yet replied.
Information supplied by Circle Health