Circle MSK Bedfordshire
The Barn, Church End, Biddenham, Bedfordshire, MK40 4AWContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Atrocious service being passed off as nhs care
Rated 1 star out of 5
by Anonymous - Posted on 19 June 2024
Shocking, atrocious service being passed off as NHS care. My referrals have been stuck in the system for months. I get no help from circle or my gp. Circle have a call centre number. I have tried calling five times and have been stuck in the queue for over an hour. When a human does pick up the call they hang up you without even bothering to speak to you. I cannot afford private healthcare. NHS care is the only option I have. I am left suffering in terrible pain.
Visited June 2024
Circle MSK Bedfordshire has not yet replied.
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Review titled If it wasn't shocking it would be hilarious!
Rated 3 stars out of 5
by Anonymous - Posted on 30 July 2024
My GP referred me as I have had a problem with my shoulder for years. While waiting for an appointment to be seen by MSK, an appointment with podiatry came through. No idea why or who had requested a podiatry appointment but I went along to it. Neither the podiatrist nor I knew why I was there - I don't have any concerns with my feet etc. While the podiatrist was lovely, attended an appointment for unknown reasons was a complete waste of my time and expense getting there etc. But it transpired MSK referred me to it - laughable to say the least when I have a shoulder issue and they had not even taken a look at my shoulder. So the NHS seems to like wasting NHS money, time and resources referring people to departments they don't even need to go to and still to this day I have not actually been seen by MSK about my shoulder.
Visited June 2024
Circle MSK Bedfordshire has not yet replied.
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Review titled Appalling Service
Rated 1 star out of 5
by Joe Mooney - Posted on 04 July 2024
Still waiting 9 weeks after for my MRI results, told 2 days ago it will be another 4-6 weeks, now on half pay at work and at risk of losing my job. Utterly useless service, CQC need to give it a very large boot up the b*m 😡😡
Visited May 2024
Circle MSK Bedfordshire has not yet replied.
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Review titled Dusappointment
Rated 1 star out of 5
by Anonymous - Posted on 29 April 2024
I had a good experience ending in November 2023. This time I was shown 4 exercises which I do at my exercise class. given a sheet of exercises and told to go home. When I mentioned my tingling feet it was just ignored. This was at Park centre in St Neots the same place and physiotherapist I had successfully seen before.
Visited April 2024
Circle MSK Bedfordshire has not yet replied.
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Review titled Positive appointment
Rated 5 stars out of 5
by Anne McReynolds - Posted on 18 February 2024
Having read the mainly negative reviews i really didn't want to go to this service. However the physio i saw was excellent, clearly passionate about his job and very informative. He examined me in far more detail than 2 GPs and surgery physio did. I left that appointment feeling "at last someone knows what they are talking about " he listened to what i had to say and gave rationales for investigations. He said he will contact me when he sees the report of the imaging i had taken and make a plan going forward.
Visited February 2024
Circle MSK Bedfordshire has not yet replied.
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Review titled No Deaf Awareness
Rated 1 star out of 5
by Anonymous - Posted on 16 November 2023
Asked to phone to book an appointment. phoned, had to leave a voice mail. I was phoning on behalf of a profoundly deaf patient who cannot use the phone and cannot accept returned phone calls. no other means of contact given. Absolutely ridoculous.
Visited November 2023
Circle MSK Bedfordshire has not yet replied.
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Review titled Wrong body part
Rated 1 star out of 5
by Linda Hodge - Posted on 31 October 2023
GP referred me for the second time following right knee injury, which was not getting better. There was no improvement following first visit. My GP felt that I needed an MRI scan. I was sent an email referring to my right ‘elbow’. I emailed back and said that it was my right knee and not elbow. I received an email apologising and saying the wrong body part had been entered and had now been amended. Telephone consultation today : Firstly, was an hour early, which luckily wasn’t a problem. Secondly, again I was asked about my right elbow!! Wrong body part again, which has not inspired me with confidence. Was left feeling quite unhappy and with little confidence in service.
Visited October 2023
Circle MSK Bedfordshire has not yet replied.
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Review titled Seek Alternative options if possible…
Rated 1 star out of 5
by Matt - Posted on 14 June 2023
Referred by my GP in April 23 to Circle MSK Beds for a phone appointment in June 2023. Received call discussed problem, was offered “self help” and informed an email containing exercise details would follow. Nothing received, I emailed after 7 days, had reply but still no sign of exercises, emailed again after 11 days still nothing. I would actually struggle to say anything positive other than the admin person will reply by email if you give her couple of days to do so. In terms of treatment it’s any one’s guess !
Visited June 2023
Circle MSK Bedfordshire has not yet replied.
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Review titled Poor communications poor admin service
Rated 1 star out of 5
by Anonymous - Posted on 27 July 2023
I echo previous respondents. march 2020 was my first appt. When i actually get to see a specialist they are good but no long term resolution, just a holding pattern, but the back office staff continuously shifted visits, do not respond to emails and generally are dismissive. Really unimpressed with this service as i thought it was supposed to be the specialist care unit to resolve chronic issues.
Visited June 2023
Circle MSK Bedfordshire has not yet replied.
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Review titled No care, no communication
Rated 1 star out of 5
by Anonymous - Posted on 22 May 2023
How the Circle MSK can be part of our wonderful NHS is beyond me. I have be waiting months to be seen, I turned up for an appointment today only to be told it is cancelled an hour ago !, they advised a text was send, needless to say it did not get to me. The appointment letter states we have to give a minimum of 48hrs notice to cancel and there is no phone number on the letter, its a joke. I am left in pain which effects every part of my life and this has been going on for 8 months now and getting no where, it is a disgrace.
Visited May 2023
Circle MSK Bedfordshire has not yet replied.
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